Spa Manager Assistant - Casino assists the manager with spa and recreation activities. Manages the spa and recreation staff and support personnel. Being a Spa Manager Assistant - Casino coordinates classes, programs, and day-to-day operations of a spa and recreational facility. Creates and implements general and therapeutic spa and recreational activities for all age groups. Additionally, Spa Manager Assistant - Casino develops and maintains relationships with members and guests. May require a high school diploma or its equivalent. Typically reports to a manager. The Spa Manager Assistant - Casino supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Spa Manager Assistant - Casino typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Description
Position Summary
Responsible for assisting the Bingo Manager in managing the bingo department, ensuring services and
offerings are commensurate with guests’ expectations while consistently enforcing the established service
standards.
Essential Functions
? Responsible for the daily operation of the bingo department and administrative responsibilities in the
absence of the Bingo Manager.
? Assists with special events, tournaments, and marketing strategies to increase revenues.
? Ensures bingo operations comply with NIGC, Tribal policies, State Compact, and Tribal gaming
regulations.
? Ensure that all guests feel welcome and are given responsive, friendly, and courteous service at all
times.
? Assists in the execution of the Bingo department’s budget and MBOs.
? Ensures Bingo department policies and procedures are followed by staff.
? Assists in developing, implementing, and evaluating goals, objectives, programs, promotions, budgets,
policies, and procedures for the Bingo department.
? Manages staff during the shift and ensures appropriate professional standards of behavior, work
standards, productivity, practices, and guest care are enforced.
? Monitors staff performance to ensure Chinook Winds Casino Resort guest service standards are
achieved.
? Ensures Bingo department scheduling and staffing is sufficient.
? Assists with mentoring, training, and developing staff as it relates to service and sales.
? Assists in developing and maintaining a positive teamwork environment.
? Handles all personnel issues promptly according to Chinook Winds policies and procedures.
? All other duties as assigned.
Position Qualifications
Requirements
Position Qualifications
Competency Statements
Communication Skills—the individual speaks and writes clearly and persuasively in positive or negative
situations, demonstrates group presentation skills, and conducts meetings.
Leadership—the individual inspires and motivates others to perform well, accepts feedback from others.
Management skills—the individual includes staff in planning, decision-making, facilitating and process
improvement; makes self-available to staff; provides regular performance feedback; and develops
subordinates’ skills and encourages growth.
Quality management—the individual seeks ways to improve and promote quality and demonstrates
accuracy and thoroughness.
Planning/organizing—the individual prioritizes and plans work activities uses time efficiently, and develops
realistic action plans.
Problem-solving—the individual identifies and resolves problems promptly and gathers and analyzes
information skillfully.
Education
High School Diploma or GED
AA or BA in Business Administration preferred.
Experience
Three years of Bingo Supervisor experience, or Four years of internal supervisory experience.
Computer Skills
Microsoft Office intermediate level to include Word, Excel, and Outlook.
Certificates & Licenses
Must obtain a Siletz Tribal Gaming License.
Other Requirements
Knowledge of the Gaming Industry and the rules, laws, and regulations governing them.
Physical Demands
Physical Demands Lift/Carry
Stand Constantly 10 lbs. or less Frequently
Walk Frequently 11-20 lbs. Frequently
Sit Not Applicable 21-50 lbs. Occasionally
Handling/Fingering Constantly 51-100 lbs. Occasionally
Reach Outward Constantly Over 100 lbs. Not Applicable
Reach Above Shoulder Occasionally Push/Pull
Climb Not Applicable 12 lbs. or less Frequently
Crawl Occasionally 13-25 lbs. Occasionally
Squat or kneel Occasionally 26-40 lbs. Occasionally
Bend Frequently 41-100 lbs. Not Applicable
Not Applicable- Activity is not applicable to this occupation.
Occasionally- Occupation requires this activity up to 33% of the time (0-2.5 hours/day.
Frequently- Occupation requires this activity from 33%-66% of the time (2.5-5.5 hours/day.
Constantly- Occupation requires this activity more than 66% of the time (5.5 hours/day.
Other Physical Requirements
Vision: Near and Far
Sense of Sound
Sense of Smell
Sense of Taste
Work Environment
Work will take place in a busy gaming environment with multiple distractions. The noise level in the work
environment is usually moderate to loud. The environment is subject to smoke and the associated effects.
Working Conditions
Conditions of employment include passing a pre-employment drug screen, a background investigation,
and completing a 180-day introductory period.
0 Spa Manager Assistant - Casino jobs found in Salem, OR area