Spa Supervisor - Casino jobs in Cleveland, OH
Spa Supervisor - Casino oversees the day-to-day spa activities and manages all spa personnel. Resolves client conflicts and ensures proper maintenance of the facility and equipment. Being a Spa Supervisor - Casino ensures that a high standard of customer care and treatment is delivered to each guest. Ensures the facility is clean and provides a relaxing environment for customers. Additionally, Spa Supervisor - Casino may require a high school diploma or its equivalent. Typically reports to a manager. The Spa Supervisor - Casino supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Spa Supervisor - Casino typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Recently Added Spa Supervisor - Casino jobs
Luxury Day Spa Supervisor
- The Woodhouse Day Spa - Cleveland
-
Orange Village, OH
FULL_TIME
-
Full Job Description
LUXURY DAY SPA SUPERVISOR: THE WOODHOUSE DAY SPA, Orange Village, Ohio.
Who We Are:
We’ve always had a passion for indulgent spa experiences, and, finally, a true luxury day spa is coming to Orange Village. We chose The Woodhouse Day Spa because it is the leader in creating affordable luxury experiences across the United States. We believe everyone needs a place to RELAX and unplug for a few hours. At Woodhouse, we specialize in more than 70 unique treatments to allow for the ultimate in self-care.
Woodhouse is unique in the Orange Village market because we concentrate on delivering exceptional spa services in a one-of-a-kind environment that will REFRESH our visitors inside and out. Clients come in to forget about the outside world and RENEW their spirits—and it’s our goal to always deliver. If it isn’t perfect, it is free!
Our spa opened in November of 2018 and we need a spa supervisor to run our front desk like a well-oiled machine. That’s where you come in. If you enjoy a fun atmosphere while providing go-the-extra-mile service and support, please keep reading.
Who You Are:
Do you understand the importance of making a positive first impression? Are you passionate, enthusiastic, and driven by excellence? Are you outgoing, friendly, people-pleasing, and incredibly organized? Do you enjoy a decadent spa experience as much as we do? If this sounds like you, we need to talk!
What You’ll Be Doing:
- Responsible for closing and locking up the building. Follows day end guidelines. prepares spa for next days business and ensures the security of premises
- Leads front desk staff and professional licensed providers as needed. Ensures proper protocols are being followed, answers all questions, communicates with all employees and recognizes all staff for outstanding performance.
- Handles all guests with professionalism. Ensures that we always give Above and Beyond Service and communicates opportunities to improve guest experiences.
- Greet our guests and answer phones with a smile, collect payments, give service recommendations, provide superior personal attention, and, overall, be a pleasant, welcoming presence.
- Familiarize our guests with the Woodhouse Experience and provide a facility tour to introduce them to the locker room and amenities that will help them have a seamless experience.
- Accurately explain spa treatment menu and packages to our guests.
- Educate our guests on our signature product lines to continue their spa regimen at home.
- Provide service beyond expectations, ensuring each guest has an exceptional and consistent experience. And, ultimately, ensure return visits and guest retention.
- Exceed sales quotas by providing gift card and retail recommendations.
- Conduct neighborhood marketing and community outreach.
- Act as a brand ambassador, making sure our guests enter a clean, safe space with just the right lighting, music, and aromas that will create a memorable visit.
- Assist in other tasks associated with guest satisfaction. That means a willingness to do any and every task that will provide a phenomenal guest experience and help make our business a success.
Skills and Qualifications You Need:
- Administrative, organizational, communications, and troubleshooting skills.
- Capacity to respond and listen effectively.
- Flexibility to adapt to changing needs.
- Competency to use our software systems and tools to maximize spa performance.
- Ability to work efficiently in a fast-paced environment and handle multiple tasks at the same time, including answering the phone in under 7 seconds every time.
- An astute attention for detail, always ensuring the spa is tidy and all staff have instructions and guidance for the day.
- An understanding that serving and helping others leads to personal satisfaction—and that small details are what make The Woodhouse special, whether it’s a guest’s favorites beverage, a warm inviting neck wrap, or personal details for birthdays and anniversaries. Our goal is to “Surprise and Delight" our guests.
- Willingness to enjoy frequent, free massages, mani/pedis, and facials to understand the benefits of treatment options and communicate our goals to RELAX – REFRESH – RENEW.
Physical Demands:
- This position requires an employee to stand for long periods of time and work on a computer/phone continuously.
Job Type:
Full time. Requires the availability to work weekends and evenings.
Being a luxury day spa, many of our guests come to the spa on Friday, Saturday and Sunday. This position requires weekend work and will typically close the building around 8:30 PM. Prior supervisory skills a must - competitive pay package.
Job Type: Full-time
Pay: $36,000.00 - $39,000.00 per year
Benefits:
- Health insurance
- Paid time off
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Preferred)
Work Location: One location
Hiring Insights
Hiring 1 candidate for this role
Job Type: Full-time
Salary: $36,000.00 - $39,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Orange, OH 44122: Reliably commute or planning to relocate before starting work (Required)
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Preferred)
Work Location: One location - 23 Days Ago
Luxury Day Spa Supervisor
- The Woodhouse Day Spa - Cleveland
-
Rocky, OH
FULL_TIME
- Full Job Description LUXURY DAY SPA SUPERVISOR: THE WOODHOUSE DAY SPA, Rocky River, Ohio. Who We Are: We’ve always had a passion for indulgent spa experiences, and, finally, a true luxury day spa is c...
- 24 Days Ago
Poker Supervisor
- JACK Cleveland Casino
-
Cleveland, OH
FULL_TIME
- Role Responsibilities: Leads, coaches and supports table games dealers to ensure legendary customer service. Ensures table games dealers have the training, tools and mindset to enable them as service ...
- 7 Days Ago
Casino Controller
- JACK Cleveland Casino
-
Cleveland, OH
FULL_TIME
- Reporting directly to the VP of Finance, this position directs the cashiering, casino credit and count room areas in a manner that safeguards the assets of the company. Serves as a dynamic and energet...
- 20 Days Ago
Table Games Supervisor Class
- JACK Cleveland Casino
-
Cleveland, OH
FULL_TIME
- This will be a paid 6 - 8 week training program where you will learn all the fundamentals of being a table games supervisor with JACK Cleveland Casino. Below is a breakdown of what your program will l...
- 20 Days Ago
Spa Coordinator
- Ladies & Gentlemen Salon and Spa
-
Lynhurst, OH
FULL_TIME
- DescriptionPurpose:Oversees the day to day operations of the spa by assisting clients and assisting spa techniciansEssential Functions:Receives spa guests, issues lockers, towels, sandals, robes, and ...
- 22 Days Ago
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0 Spa Supervisor - Casino jobs found in Cleveland, OH area
About Cleveland, Ohio
Cleveland (/ˈkliːvlənd/ KLEEV-lənd) is a major city in the U.S. state of Ohio, and the county seat of Cuyahoga County. The city proper has a population of 385,525, making it the 51st-largest city in the United States, and the second-largest city in Ohio. Greater Cleveland is ranked as the 32nd-largest metropolitan area in the U.S., with 2,055,612 people in 2016. The city anchors the Cleveland–Akron–Canton Combined Statistical Area, which had a population of 3,515,646 in 2010 and is ranked 15th in the United States.
The city is located on the southern shore of Lake Erie, approximately 60 miles ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Spa Supervisor - Casino jobs
$30,612 to $42,080
Cleveland, Ohio area prices
were up 1.6% from a year ago
were up 1.6% from a year ago
What does a Spa Supervisor - Casino do?
Spa Supervisor - Casino in Little Rock, AR
The Spa Concierge will also assist with guest inquiries about the facility or treatments offered.
January 14, 2020
Spa Supervisor - Casino in Amarillo, TX
The Spa Concierge will provide personal assistance to any individual booking spa treatments, private training sessions, and retail sales transactions.
February 08, 2020