Spa Supervisor - Casino jobs in Helena, MT

Yellowstone Club is a paradise in Montana. A private residential community in Big Sky, Montana, Yellowstone Club offers its Members the world’s only private ski and golf community. With fabulous skiing and snowboarding and the most gorgeous spring and summer weather to enjoy the 18-hole golf course, rivers, hiking, biking, and more, our Members love being a part of this exceptional community. Our employees make the Yellowstone Club experience come alive. If you would love being a part of the Montana charm and providing the highest level of guest service, ensuring no detail is too small to overlook, and being a part of creating experiences, then Yellowstone Club is looking for you.

• Exhibit a professional attitude, diplomacy, and ability to handle difficult situations.
• Uphold and ensure gracious front desk procedures in the booking and handling of customers.
• Responsible for being knowledgeable in regards to all Fitness services, activities, pricing, and other services provided by YC Spa, Salon & Fitness.
• Professionally exhibit proper telephone etiquette with guests in compliance with the terminology dictated by the spa management.
• Enthusiastically serve guests in a timely manner, while implementing proper service standards.
• Practice all sanitation and safety guidelines provided by both the Department of Health and YC Village.
• Proactively maintain cleanliness standards in all areas of the Fitness, Spa, Salon, and Retail.
• Professionally take and confirm reservations for all services and services and treatments offered at the fitness centers
• Answer all incoming calls in an efficient and friendly manner. Consistently provide members with the requested information concerning their needs.
• Possess an ability to effectively sell and upsell.
• Efficiently process all incoming reservations received
• Promptly mail all literature requests and confirmations.
• Reply to inquiries and requests via the website and administrative messages.

• Ensure timely completion of all supervisory duties.
• Supervise Coordinating staff. Assist with training, supervising, and scheduling of all fitness instructors and locker attendants.
• With the Fitness Manager, administer and oversee performance evaluations for all.
• Professionally handle all fitness guest disputes and concerns.
• Assist Fitness Manager with the implementation of Fitness procedural and training materials.
• Assist and support the entire Fitness management team as necessary.
• Assist Management team with operations, problem-solving, and training.
• Ensure that all Fitness team Members deliver exceptional, unparalleled guest experience and customer service to Spa patrons.

• High School or equivalent education required. Bachelor’s degree preferred.
• At least two years in a top resort/spa operation.
• Valid State Driver’s License
• Able to speak clearly and effectively with Members, guests, co-workers, vendors, and other Yellowstone Club departments. Able to write clearly and legibly.

Yellowstone Club offers great benefits including:

• Free transportation to and from Bozeman
• Complimentary shift meals
• Two employee ski days at the Yellowstone Club each month
• Discounted Ski Pass to either Big Sky Resort or Bridger Bowl
• Apex Medical Benefits for all Seasonal Employees
• 401k eligibility and bi-weekly match
• Access to onsite fitness center 24/7
• Discounted Employee Housing in Big Sky or Bozeman
• Discounts to over 1000 retailers through ADP LifeMart
• End of season employee appreciation day and retail sale
• Access to Employee Store in Bozeman

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