Spa Supervisor - Casino jobs in New Haven, CT

To assist the Food and Beverage Director and Assistant Food & Beverage Manager in the supervision of all activities relating to the Food and Beverage department.

To ensure client satisfaction while being able to lead and motivate his / her team to exceed the customer's expectations and maintain the highest standards of products and services to maximize profitability through cost and labor control.

AM and PM Shift availability

Job Requirements :

• Knowledge or willingness to learn Food & Beverage operations including foods, beverages, point of sale systems, cost controls, supervisory aspects, service techniques and guest / associate interaction.
• Ability to communicate explicitly in English, both verbal and written with guests and associates.
• Leadership and organizational abilities
• Computer knowledge in Microsoft Word and Excel
• 2 years previous Food and Beverage experience preferred.
• Assist in the supervision and training of the Food & Beverage Staff to include Banquets, Restaurant, Room Service, Culinary and other areas if necessary, handling special projects, running promotions, public relations and marketing.
• Exceptional customer service / guest and associate relations skills.
• Maintains the highest standards of food and beverage quality, service and marketing to maximize profits through "outstanding" customer service.
• Ensure the consistent practice of all standards and policies throughout the department.
• Control food, beverage, payroll and equipment costs (minimizing loss and misuse).
• Assist with the development, implementation and consistency of cost saving and profit enhancing measures in Food and Beverage in support of the overall hotel operation.
• Consistently assist in providing a clean, organized and safe work / guest environment
• Due to the cyclical nature of the hospitality industry and report deadlines, employee must be available to work varying schedules to meet the business needs of the hotel and report deadlines with limited notice.

Last updated : 2024-03-29