Spares Coordination Supervisor manages the delivery of spare parts and equipment, and scheduling of customer repairs. Negotiates delivery cost for the organization and the end cost to the customer. Being a Spares Coordination Supervisor verifies terms and conditions of contracts are satisfactorily met. Ensures projects are completed on time and within budget. Additionally, Spares Coordination Supervisor acts as advisor to spares coordination team regarding projects, tasks, and operations. Requires a bachelor's degree. Typically reports to a director. The Spares Coordination Supervisor manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Spares Coordination Supervisor typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
The Alaska Native Tribal Health Consortium is a non-profit Tribal health organization designed to meet the unique health needs of Alaska Native and American Indian people living in Alaska. In partnership with the more than 171,000 Alaska Native and American Indian people that we serve and the Tribal health organizations of the Alaska Tribal Health System, ANTHC provides world-class health services, which include comprehensive medical services at the Alaska Native Medical Center, wellness programs, disease research and prevention, rural provider training and rural water and sanitation systems construction.
ANTHC is the largest, most comprehensive Tribal health organization in the United States, and Alaska’s second-largest health employer with more than 3,100 employees offering an array of health services to people around the nation’s largest state.
Our vision: Alaska Native people are the healthiest people in the world.
Benefits include:
or contact Recruitment directly at HRRecruiting@anthc.org.
Alaska Native Tribal Health Consortium has a hiring preference for qualified Alaska Native and American Indian applicants pursuant to P.L. 93-638 Indian Self Determination Act.
Summary:
Under normal supervision , a ss i s t s c u s t o m e r - o w n e r s w i th a p p o i n t m e n ts information, travel, lodging a n d i n f or m at i on a b o ut t h ei r c a r e at t h e A l a s k a N a t i v e M e d i c al C e n ter.
Responsibilities:
Co m m u ni c at e s w i th A N M C pro v i d e rs , c a s e m a n a g ers a n d r e g i o n a l h e a l thcare or g a n i z a t i o ns to e n s ure p at i e n t a p p o i nt m e n t s , tra v e l ar r a n g e m e n t s , l od g i n g, tra n s p orta t i o n , a n d o t h e r l o g i s t i c al m at t ers are c o m p l et e d.
Han d l es ro u t i n e re f er r a l s i n c o n j u n c t i o n w i th A N M C m e di c a l pr o v i d e rs ; sc h e d u l es d i a g n o s t i c s tu d i e s , cl i n i c app o i nt m e n t s . E n s ures tra v el a nd lodging ar r a n g e m e n ts f or pat i e n t s for their referred medical care into Anchorage .
O v er s e e s a n d c o o r d i n a tes a l l tra v el ar r a n g e m e n ts f o r p a t i e n ts a n d th e i r e sc orts ( i f a p p li c a b l e) r e f er r ed o u t s i d e t he S ta t e of Al a s k a f or m e di c al s e r vi c e s .
M a y a l s o be r e q u i r ed to ar r a n ge s p e c i a l tr a v e l r e q ui r e m e n ts ( o x y g e n, s tretch e r , e t c .); th i s i n v o l v es wor k i ng c l o s e l y w i th t h e c a s e m a n a g e r , the s er vi c e u n i t a nd t h e a i r c ar r i er to m a k e s ure t he n e e ds of the p a t i e n t are b e i n g m et.
Re f ers a l l p a t i e n ts to Fa m i l y H e a l t h Re s o u rc es f or a l ternate h e a l th r e s o u rc e scr e e n i n g .
Works with ANMC Clinic Case Managers to arrange housing for patients traveling to Anchorage for appointments. Screens requests for alternate resources and make the necessary referrals.
Performs simple back ground checks to make sure the customer meets Quyana House eligibility requirements. Greets, registers, and assigns rooms to guests of the Quyana House. Keeps records of room availability and guests' accounts, manually or using computers.
Performs simple bookkeeping activities, such as balancing accounts. Issues room keys and meal cards. Reviews policies and procedures with guests during the check in process. Contacts housekeeping or maintenance staff when guests report problems.
Answers inquiries pertaining to Quyana House services, ANMC Clinics, and shopping, dining, entertainment, and travel directions. Communicates guest comments or complaints, referring customers to manager or more senior staff as necessary. Advises housekeeping staff when rooms have been vacated and are ready for cleaning.
Ensures customer satisfaction; through researching and resolving customer concerns at the lowest level possible.
For Medicaid eligible patients and/or escorts, serves as the liaison between the Alaska Native Medical Center and the State of Alaska Medicaid representative to obtain prior authorization for travel and lodging. Gathers all information requested by the Alaska State Medicaid Representative, by utilizing various computer systems and by communicating with ANMC RN Case Managers. Provides continuous communication to all parties involved so that all requests can be handled in a timely manner.
Informs customers about services available and assesses customer needs. Focuses on providing excellent customer service in all aspects of contact with providers, recipients and clients.
Assists the patient/escort with their lodging needs by contacting local hotels and/or their travel arrangements through the State Travel Office (STO). May also be required to arrange special travel requirements (oxygen, stretcher, etc.) this involves working closely with the case manager and the STO.
M a k es f o ll o w - up c a ll s as n e e d e d .
P er f o r m s a v ari e t y of e m e r g e n c y c o o r d i n at i o n , d i s p a t c h, p u b li c i n f or m at i on a n d cl erical d u t i es i n s u p p o r t of t h e A l a s k a N a t i v e He a l th Ca m p u s .
A n s w ers p h o ne c a ll s (externally & internally) a n d r o ut e s c a l l ers to a p pr o pri a t e d e s t i n a t i o n s , a ss i s t i n g c a ll ers i n d et e r m i n i ng c or r e c t c a l l d e s t i n a t i o n .
M o n i tors li f e -s a f e t y a nd s e c uri t y a l ar m s a n d c o o r d i n at e s a n d d i s p atch e s e m ergen c y r e s p o n s e s . Det e r m i n e s n a tu r e of a l ar m , di s p a t c h e s a p pr o pr i ate s ta f f a n d se c uri t y u s i ng v ar i e t y of c o mm u ni c at i o n s y s t e m s. Fa c il i ta t es d a i l y p at i e n t m e di c al a i r e v a c u a t i o n c o o r d i n a t i o n .
Coor d i n at e s ph y s i c i an r e f er r al a n d o n -c a l l s er vi c e s . Coor d i n a t es grou n d tra n s p ortat i on f or m e di c al e m ergen c y c a s es b y g at h e r i ng c or r e c t i n f o r m at i on a n d c o o r d i n at i ng b e t w e en a i r c ar r i er a n d F i r e D e p a r t m e n t. Con t a c ts the m u ni c i p a l p o li c e a n d f i r e a u th o ri t i es wh e n n e c e ss a r y.
P r o v i d es c u s to m er s er vi c es to p a t i e nts, v i s i t or s , a n d ot h ers c o n t a c t i n g Ca m p u s orga n i z at i o n , a n s w e r i n g q u e s t i o n s a b o ut Ca m p u s orga ni z at i o n s , s er v i c es a v a il a b l e a n d i n c l u d i n g c l i n i c h o ur s a n d l o c at i o n s .
M a i nt a i ns p h y s i c i a n r e f er r al a n d o n -c a l l sc h e d u l es w i t h p h o n e a n d b e e p e r n u m b e r s of a l l cr i t i c al s ta f f . T r a c k s a n d u p d a tes p h o n e a n d p a g e r li s t i n g s . P a g es on c a l l d o c tors f or c o n s u l t c a ll s a n d s ta f f i n n e ed of a ss i s ta n c e.
Other information:
KNOWLEDGE and SKILLS
· Knowledge of multi-line phone systems.
· Knowledge of safety, infection and quality control standards.
· Knowledge of Alaska Tribal Health System, ANTHC, and Alaska Native culture(s) and politics.
· Knowledge of measurement, data gathering, reporting, and analysis.
· Knowledge of the Privacy Act of 1974 and HIPAA Privacy Rule Act of 1966.
· Knowledge of state, federal, and tribal health care programs.
· Knowledge of state, federal and public/private insurance, including Medicaid/Medicare.
· Knowledge of customer service concepts and practice.
· Knowledge of basic medical terminology and clinic systems.
· Skill in using a variety of computer applications.
· Skill in assessing and prioritizing multiple tasks and demands.
· Skill in oral and written communication, including communicating technical information.
· Skill in coordinating with many departments and individuals for completion of a single task.
· Skill in establishing and maintaining cooperative working relationships with others.
· Skill in working independently or as a team member, and responding to different priorities
· Skill in interacting with difficult situations in a professional manner.
· Knowledge of Tribal Health Organizations and service units.
· Proficient working knowledge of ANMC Operator Switchboard.
· Proficient working knowledge of Alaska Medicaid Rules and Regulations
· Proficient working knowledge of ANMC Prior Authorization Process.
MINIMUM EDUCATION QUALIFICATION
Associates Degree in business or related field. Progressively responsible customer service, travel experience, or related work may be substituted on a year-by-year basis for the college education.
MINIMUM EXPERIENCE QUALIFICATION
Non-supervisory – Three (3) years customer service experience with qualifying operator or 3 years working for ANMC Quyana Care Coordination as a Care Coordination Agent II.
ADDITIONAL REQUIREMENTS
· Will need to be able to take call on a rotating schedule.
· Will need to be able to work evenings, weekends and holidays.
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