Wage Range: $70k-$110k
JOB SUMMARY
Responsible for working closely with the resort and gaming management staff to ensure that all internal controls, Title 31, gaming compact regulatory measures, and non-gaming procedural policies are followed. Responsible for supervising compliance staff in the performance of these duties.
ESSENTIAL JOB FUNCTIONS:
- Ensure customer service and satisfaction, both internal and external, through prompt, efficient, and professional service while being courteous and respectful.
- Comply with regulatory laws, codes, employee handbook, department policy, procedures, etc.
- Will investigate and respond to all Gaming Commission exception reports, and may submit written findings to the CEO, Casino General Manager, Department Director(s), or the Gaming Commission.
- Effectively ensure successful communication of findings and establish corrective steps with both management and employees. Educate, inform, correct, clarify, and enforce while establishing strong partnerships with WRC leadership and teams.
- Monitor the correction and implementation of all procedures identified in Exception Reports and report areas of conflict to the CEO and General Manager.
- Facilitate the ongoing training of internal controls and Title 31 for each department.
- Oversee the review and audit of each department to assure knowledge and compliance with internal controls and Title 31.
- Routinely apply problem-solving skills as many compliance issues have no straightforward solution and therefore there may be a need to find ways of complying with rules and regulations without negatively affecting WRC’s operations.
- Demonstrate a high moral integrity and confidentiality to promote the importance of complying with all rules and regulations.
- Prepare, review, and edit detailed reports. Review and collate background documentation from a variety of sources to identify key themes and issues.
- Conduct/assign investigations to identify and gather evidence about incidents such as theft, fraud, missing cash, variances, employee misconduct, etc., and will perform in-depth open-source searches on investigative targets, review financial documents, analyze documentary evidence, including reviewing video surveillance footage, and assist with interviews.
- Design adjustments of internal controls within the established procedures for presentation and approval of the Casino General Manager, CEO, and the Gaming Commission.
- Prepare and administer the annual department budget consistent with fiscal policies.
- Prepare an annual work plan, outlining measurable goals and strategies for compliance. Provide reports as directed.
- Promote a clean, safe, and healthy work environment for employees and guests. Promptly report all concerns to the Supervisor.
- Promote effective communication with supervisors, co-workers, and subordinates through regular staff meetings, co-worker/management/supervisor team meetings, and other forms of communication.
- Participate and attend designated meetings, training, activities, etc. as directed.
- Participation and development of a Tribal member workforce.
- Ensure that the operation of equipment, tools, and materials is handled safely.
- Supervision of staff to include hiring, scheduling, leave approval, performance counseling and evaluation, orientation, and staff training and development.
- Read and interpret laws and regulations.
- Other related issues as assigned by the CEO.
PROMOTE WRC QUALITY SERVICE STANDARDS:
SAFETY: Ensuring a safe experience by protecting the welfare of all.
INTEGRITY: Expecting personal accountability at every level.
COURTESY: Creating an exceptional customer service experience for everyone.
TEAM: Functioning together to create a cooperative and positive experience.
SHOW: Providing flawless experience –a clean and cared-for resort.
SUPERVISORY AUTHORITY:
- Compliance and Internal Audit staff.
SIGNATORY ABILITY:
- Personnel and purchasing procedures.
- WRC gaming and non-gaming regulations and procedures.
ACCESS TO SENSITIVE AREAS:
- All areas of Wildhorse, with Department Director notification.
MINIMUM QUALIFICATIONS:
- High school diploma/GED required and a Bachelor’s degree in Accounting, Gaming Management, or related field, OR eight (8) years of management experience, preferably in Indian gaming, and equivalent work experience in a closely related field with equal responsibilities.
- Five (5) years of casino audit experience, preferably in Indian gaming.
- Four (4) years of supervisory experience.
- Two (2) years of investigative or auditing experience that can withstand legal scrutiny.
- Knowledgeable of the Indian Gaming Regulatory Act, Title 31 Code, and generally accepted accounting principles.
- Working knowledge of creating and monitoring an annual budget.
- Must have skills in researching data, identification of matters of concern, and recommending appropriate action. Must be able to relay recommendations clearly and concisely.
- Experience preparing, reviewing, and providing detailed, clear, and concise reports showing sound research and analytical skills to identify and collate information from multiple sources.
- Computer skills to work independently with word processing, spreadsheets, databases, email, and various software programs/systems.
- Strong communication skills: efficient verbal skills to exchange information; good auditory acuity to communicate with others; Provide information in writing that is clear, concise, and appropriate to the task; demonstrate exceptional interpersonal skills and ability to work effectively with others.
- Work/sit for long periods at work/computer station and perform the repetitive motion of arms, wrists, and fingers; and at times, move throughout a smoke-filled environment.
- Flexible scheduling and ability to work various hours, days, and shifts.
- Exhibit a professional demeanor through appearance and by maintaining a positive attitude toward all employees and guests.
- Requires a Primary Management Gaming License clearance.
- Must be at least 21 years of age.