Specifications Writer writes descriptions of processes and processing operations. Works with engineers, operations personnel, manuals, and other materials to develop specifications. Being a Specifications Writer may require a bachelor's degree in a related area. Typically reports to a supervisor or manager. To be a Specifications Writer typically requires 2 to 4 years of related experience. Gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. (Copyright 2024 Salary.com)
Job Overview:
We are seeking a skilled and customer-oriented Service Writer to join our team. As a Service Writer, you will be responsible for providing exceptional customer service, coordinating vehicle repairs and maintenance, and ensuring customer satisfaction. If you have a passion for the automotive industry and enjoy working in a fast-paced environment, we would love to hear from you.
Duties:
- Greet customers and assist them with their service needs
- Listen to customer concerns and accurately document vehicle issues
- Schedule appointments and communicate with customers regarding service timelines
- Provide estimates for repairs and maintenance services
- Coordinate with technicians to ensure timely completion of work
- Maintain accurate records of customer interactions and service history
- Upsell additional services or products as needed
- Follow up with customers to ensure satisfaction with completed work
Qualifications:
- Previous experience in automotive service or related field is preferred
- Strong knowledge of automotive systems and repairs
- Excellent customer service skills with the ability to build rapport with customers
- Strong communication and interpersonal skills
- Detail-oriented with the ability to multitask in a fast-paced environment
- Proficient computer skills for data entry and record keeping
Skills:
- Oil change
- Auto body repair
- Sales
- Mechanical knowledge
- Brake repair
- Automotive service
- Auto service management
- Dealership
If you are passionate about providing exceptional customer service, have a strong knowledge of automotive systems, and possess the skills mentioned above, we encourage you to apply for this position. We offer competitive compensation and benefits packages, as well as opportunities for career growth within our organization.
Job Type: Full-time
Pay: $30,000.00 - $57,187.00 per year
Benefits:
Day range:
Shift:
Ability to Relocate:
Work Location: In person
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