Specifications Writer jobs in Killeen, TX

Job Overview:
We are seeking a skilled and customer-oriented Service Writer to join our team. As a Service Writer, you will be responsible for providing exceptional customer service, coordinating automotive services, and ensuring customer satisfaction. If you have a passion for the automotive industry and enjoy working in a fast-paced environment, we would love to hear from you.

Responsibilities:
- Greet customers and provide them with a positive service experience
- Listen to customer concerns and accurately document their vehicle issues
- Schedule appointments and assign work orders to service technicians
- Communicate with customers about the status of their vehicle repairs
- Provide accurate estimates for automotive services and obtain customer approval
- Coordinate with service technicians to ensure timely completion of repairs
- Maintain detailed records of customer interactions and vehicle service history
- Upsell additional automotive services based on customer needs
- Resolve any customer complaints or issues in a professional manner

Requirements:
- Previous experience in auto service management or as a Service Writer is preferred
- Strong knowledge of automotive diagnostics, shocks, struts, suspension, air brakes, and diesel engine repair
- Excellent customer service skills with the ability to build rapport with customers
- Strong organizational skills and attention to detail
- Ability to multitask and prioritize work in a fast-paced environment
- Proficient computer skills for data entry and record keeping
- Effective communication skills, both verbal and written

Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Please submit your resume highlighting your relevant experience for consideration. We look forward to reviewing your application!

Job Type: Full-time

Pay: $13.00 - $15.00 per hour

Day range:

• Every weekend
• Monday to Friday

Shift:

• 10 hour shift

Ability to Relocate:

• Harker Heights, TX 76548: Relocate before starting work (Required)

Work Location: In person