Staff Nurse - RN - Phone Triage jobs in Asheville, NC

Location:

Pay Range:

Position Summary: Answers incoming phone calls regarding patients. Consults with Head Nurse and/or physician to present patient's problem and resolve the problem or direct calls to appropriate person.

1. Education:
* Nursing Degree
2. Certifications/Licenses:
* RN License in state of employment
* Current CPR and BLS certifications
* Valid Driver's License and vehicle for travel to other clinic locations as needed
3. Previous Experience:
* Experience with hematology/oncology patients in a clinic or hospital setting
4. Core Capabilities:
* Analysis & Critical Thinking: Critical thinking skills including solid problem solving, analysis, decision-making, planning, time management and organizational skills. Must be detailed oriented with the ability to exercise independent judgment.
* Interpersonal Effectiveness: Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness. Ability to work effectively with sensitive and confidential material and sometimes emotionally charged matters.
* Communication Skills: Good command of the English language. Second language is an asset but not required. Effective communication skills (oral, written, presentation), is an active listener, and effectively provides balanced feedback.
* Customer Service & Organizational Awareness: Strong customer focus. Ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, strong business and political acumen, collaboration and partnerships, as well as a positive employee, physician and community relations.
* Self-Management: Effectively manages own time, conflicting priorities, self, stress, and professional development. Self-motivated and self-starter with ability work independently with limited supervision. Ability to work remotely effectively as required.
* Must be able to work effectively in a fast-paced, multi-site environment with demonstrated ability to juggle competing priorities and demands from a variety of stakeholders and sites.
* Computer Skills:
* Proficiency in MS Office Word, Excel, Power Point, and Outlook required.
* EMR
5. Travel: Less than 25%
6. Standard Core Workdays/Hours: Monday to Friday 8:00 AM - 5:00 PM. Occasional overtime may be required, and weekend shifts based on location hours and operational needs.

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