Student Union Manager jobs in Buffalo, NY

Student Union Manager manages the operations of the Student Union in accordance with the university or college's policies and procedures. Responsible for managing all functions including coordinating facility use, administering student services and activities, and ensuring proper safety and security measures. Being a Student Union Manager supervises, hires, trains, and evaluates professional and student staff. Requires a bachelor's degree. Additionally, Student Union Manager typically reports to a head of a unit/department. The Student Union Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Student Union Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Customer Retention Manager
  • First Student
  • Buffalo, NY FULL_TIME
  • CUSTOMER RETENTION MANAGER (REMOTE)

    Base Salary: $90,000 - $110,000

    Coverage Area: Mid-Atlantic & New York

    50% travel is required.

    First things First: Who are we?

    Twice the size of our next largest competitor, First Student is the leading school transportation solutions provider in North America. Every day, we complete 5 million student journeys, moving more passengers than all U.S. airlines combined. With a team of highly trained drivers and the industry’s strongest safety record, First Student delivers reliable, quality services including full-service transportation and management, special-needs transportation, route optimization and scheduling, maintenance, and charter services for 1,100 school district contracts.

    About the Position

    First Student is seeking a passionate and experienced Customer Retention Manager to serve as a liaison between First Student customers, business development, field operations and other cross-functional teams to deliver on retention goals. Hand-in-hand with operations, this person will be responsible for providing strategic support and leadership to manage and elevate retention and growth activities within First Student’s existing customer base.


    The Customer Retention Manager will develop and foster executive business relationships with customers to ensure contract retention. Partnering with operations, they will drive the delivery of contract renewals, timely product implementation, account reviews, increased account product presentation, elevated customer satisfaction, and goodwill activities. Responsibilities include retention account planning/strategy development and execution in coordination with operations.


    This person will have a direct impact on growing and maintaining retention rates of our customers from the time we win/acquire new business through their lifecycle. Exerted efforts will result in the successful onboarding of new customers and increased retention and upsell/cross-sell rates. Success KPIs will encompass customer onboarding, retention, growth and profitability, and execution of marketing/customer/community engagement strategies.

    Customer Retention Manager Responsibilities:

    • Support a dedicated area and/or region to achieve growth and customer retention objectives while developing and maintaining trusted relationships at all levels within the customer organization.
    • Develop and support region with customer engagement and account management tools.
    • Share technology and service offering information, insights and benefits to help the customer understand and compare to other providers and share the advantages, values and benefits of First Student to parents and community members.
    • Host regular check-ins and business reviews with customers to ensure the adoption of new technology or services and the realization of success criteria.
    • Actively use Salesforce to manage/update relationship information. Monitor accounts and align with region to ensure all required data is uploaded/maintained. Help support the field to increase Salesforce maturity.
    • Other duties as required or assigned

    Customer Retention Manager Qualifications:

    • Bachelor’s degree or similar college-level education, or 3-5 years of related experience and/or training
    • 3 years of customer success and/or customer account management experience
    • A history of developing new accounts
    • Experience serving as a customer advocate with the ability to understand the needs of the client and deliver on those needs
    • Excellent writing skills, with a strong orientation to detail and service.
    • Experience using customer relationship management software, Salesforce strongly preferred
    • Advanced knowledge of word processing, spreadsheet and presentation software.
    • Project management experience strongly preferred
    • Ability to exercise independent thinking with a high level of prioritization skills
    • Ability to generate creative ideas, meet multiple deadlines and work independently.
    • Knowledge of business and management principles.
    • Travel is required

    First for a Reason

    Benefits

    We offer competitive compensation and benefits (which vary based on role, location, and business), including physical and mental health initiatives, medical/dental/vision, 401(k), and paid holiday/vacation.

    Professional Advancement

    Start here. Go far. We believe in promoting from within which means tremendous opportunities for you, thanks to our strong presence across North America.

    Extensive Training

    Build skills and knowledge in such areas as safety and security, injury prevention, technology and equipment, and job efficiency.

    Diversity & Inclusion

    Because we’re stronger together, we aspire to have a culture where all people are First. We’re committed to providing an inclusive and diverse working environment for everyone every day.

    Community Service & Impact

    Go where opportunity meets community. Our customers are at the heart of everything we do. As the face of First in your community, you’ll have a positive impact on others.

    Apply today and get your career on the road with First Student!

    We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all.

  • Just Posted

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Terminal Manager
  • Student Transportation Of America
  • Gasport, NY FULL_TIME
  • Ridge Road Express is a locally-operated school transportation provider, proudly serving communities, school children, and families across New York. We believe that compassion is key – from what is un...
  • 14 Days Ago

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Senior Manager, College Access Services (Buffalo, NY)
  • Student Leadership Network Inc
  • Buffalo, NY FULL_TIME
  • DescriptionSenior Manager, College Access ServicesBuffalo, NYStudent Leadership Network supports young people growing up in diverse underserved communities to gain access to educational opportunities ...
  • 23 Days Ago

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Member Service Manager (Buffalo)
  • Good Neighbors Credit Union
  • Buffalo, NY FULL_TIME
  • Member Service Manager WHO WE ARE: Good Neighbors Credit Union (GNCU) currently operates two (2) full-service branches in Buffalo and Depew and three (3) school branches in Lancaster, Depew and Iroquo...
  • 14 Days Ago

D
General Manager(03370) 4395 Union Rd.
  • Domino's Franchise
  • Cheektowaga, NY FULL_TIME
  • Job Description Join a winning team, Happy People Pizza! In these unprecedented times, we have never been busier. Our company continues to grow and outpace the competition and it has opened new possib...
  • 22 Days Ago

D
General Manager(03370) 4395 Union Rd.
  • Domino's
  • Cheektowaga, NY FULL_TIME
  • Job DescriptionJoin a winning team, Happy People Pizza! In these unprecedented times, we have never been busier. Our company continues to grow and outpace the competition and it has opened new possibi...
  • 23 Days Ago

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0 Student Union Manager jobs found in Buffalo, NY area

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Executive Director for Interprofessional Education
  • University of Buffalo
  • Buffalo, NY
  • Position Title Executive Director for Interprofessional Education Department Health Sciences Posting Number F240002 Post...
  • 5/9/2024 12:00:00 AM

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Summer 2024 - Guidance Counselor RB# 23-338
  • Buffalo Public Schools
  • Buffalo, NY
  • Title:Summer 2024 - Guidance Counselor RB# 23-338 ID:8901 Department:Guidance, Counseling, & Alternative Education Locat...
  • 5/9/2024 12:00:00 AM

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Summer 2024 - Social Studies Teacher RB# 23-333
  • Buffalo Public Schools
  • Buffalo, NY
  • Title:Summer 2024 - Social Studies Teacher RB# 23-333 ID:8896 Department:Social Studies Location:School Location Divisio...
  • 5/9/2024 12:00:00 AM

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Summer School 2023 - Music Teacher - Hourly RB# 23-343
  • Buffalo Public Schools
  • Buffalo, NY
  • Title:Summer School 2023 - Music Teacher - Hourly RB# 23-343 ID:8906 Department:Music Location:School Location Division:...
  • 5/9/2024 12:00:00 AM

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Summer 2024 - Social Studies Teacher - Hourly RB# 23-321
  • Buffalo Public Schools
  • Buffalo, NY
  • Title:Summer 2024 - Social Studies Teacher - Hourly RB# 23-321 ID:8881 Department:Social Studies Location:School Locatio...
  • 5/9/2024 12:00:00 AM

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Drama & Theater Teacher
  • National Enrichment Group
  • Buffalo, NY
  • Job Description Job Description Are you passionate about enriching the lives of youth? Join the NYEG team! COMPANY DESCR...
  • 5/8/2024 12:00:00 AM

C
Chef Manager of Residential Dining Services
  • Campus Dining & Shops
  • Buffalo, NY
  • Job titleChef Manager Reports toGeneral Manager, OperationsDepartmentOperationsFLSA StatusFull-Time, Exempt Position Sum...
  • 5/6/2024 12:00:00 AM

C
Assistant Manager of Dining Services
  • Campus Dining & Shops
  • Buffalo, NY
  • Job titleAssistant ManagerReports toGeneral Manager, OperationsDepartmentOperationsFLSA StatusFull-Time, Non-Exempt Posi...
  • 5/6/2024 12:00:00 AM

Buffalo is the second largest city in the U.S. state of New York and the largest city in Western New York. As of July 2016[update], the population was 256,902. The city is the county seat of Erie County and a major gateway for commerce and travel across the Canada–United States border, forming part of the bi-national Buffalo Niagara Region. The Buffalo area was inhabited before the 17th century by the Native American Iroquois tribe and later by French settlers. The city grew significantly in the 19th and 20th centuries as a result of immigration, the construction of the Erie Canal and rail tra...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Student Union Manager jobs
$58,152 to $82,659
Buffalo, New York area prices
were up 1.5% from a year ago

Student Union Manager in Norwich, CT
University management-level decisions are meant to be a classic lobbying opportunity for student unions, but officers rarely seem to influence the important decisions.
December 12, 2019
A students' union, student's council, student government, free student union, student senate, students' association, guild of students, or government of student body is a student organization present in many colleges, universities, and high schools.
January 19, 2020
Student Union Manager in Atlantic City, NJ
The Trustee Board consists of up to six elected sabbatical officers, three appointed student members, and five appointed external trustees.
February 13, 2020
Student Union Manager in Nashville, TN
SA leaders, club officials and other UB community members gathered on Wednesday in SU Room 250 to discuss plans to move the union into the current century.
January 31, 2020