KGPCo is the go-to partner to Communications Service Providers. Our customers rely on our extensive range of network solutions and services to help them build, maintain, and transform networks that connect the world.
The communications industry is evolving every day and we are at the frontline of these innovations. From ground to cloud, the work we do is transforming networks and impacting communities nationwide. It’s work that happens because of our motivated teams of doers and problem solvers.
Our Core Values define how we do business:
- The Customer is Everything.
- Relationships Matter. All of Them.
- Question Things. Take Action.
- Work Hard. Work Smart. Enjoy the Experience.
- Growth Mindset.
It’s not just a job – it’s a step in your career!
SUMMARY:
To provide customer support for critical accounts by developing and managing data and analytics to provide recommendations and data for Account Managers to utilize. Also supports Field Sales teams, providing oversight and direction to all administrative tasks required to support the teams.
********THIS IS NOT A REMOTE POSITION********
Pay: $68k – $72k/yr.
Hours: 8 am – 5 pm (Mon. – Fri.)
**Ability to work a hybrid schedule once considered proficient
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Manages data analysis and entry into customer scorecards for Key Accounts ensuring all scorecards are completed accurately and timely, according to the defined schedule.
- Manage data for Quarterly Business Reviews for the Key accounts
- Manages the internal Departmental scorecards for Customer Care teams with accurate and timely updates monthly.
- Provides daily reporting as well as ad hoc reports as needed to the Director and Sr. Vice President of Sales and supporting staff.
- Proactively creates and manages reporting that can add value to the teams
- May manage Customer Care staff and provide support on daily activities that contribute to the financial success of the company.
- Identify on-going methods of increasing productivity.
- Perform project management functions for new business implementations, leading departmental action items/tasks that are required to stand up new business cases.
- Manages departmental TL9000 and ISO responsibilities including updating of work procedures and document control information.
- Serves as the primary point of contact and IT interface for newly implemented process changes for critical customers
- Utilize Excel and other tools to perform extensive data analysis as requested by the customer
- Monitor data and system rules to ensure data integrity
- Performs other duties as requested by the Director and Sr. VP of Sales
- Analytical skills, to critically evaluate the information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a more general understanding, distinguish presented user requests from the underlying true needs, and distinguish solution ideas from requirements.
SUPERVISORY RESPONSIBILITIES
Carries out Supervisory responsibilities in accordance with Company policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; rewarding employees, addressing complaints, and resolving problems.
QUALIFICATION REQUIREMENTS
- At least 2 years’ experience in operations required, including experience in data analytics
- Expert experience with Excel such as complex formulas, pivot tables, vlookups, auditing data, etc. required
- Comfortable working with large data sets and CRM systems
- Keen ability to analyze data and draw conclusions
- Ability to communicate with both technical and non-technical audiences
- Comfortable working under deadlines and, with senior stakeholders
- Strong organizational skills
EDUCATION and/or EXPERIENCE
Bachelor’s Degree (B.A.) from a four-year college or university strongly preferred; or equivalent combination of education and experience.
KGPCo is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity