Support Services Director - Healthcare jobs in Burlington, VT

JOB SUMMARY:

The ‘Program Director’ demonstrates strong commitment to GMSS’ mission and person-centered support, and is a vital member of the agency’s senior leadership team. This position is responsible for the effective planning, provision, monitoring, and documentation of HCBS services across the agency’s Brain Injury, Developmental Services, and Adult Family Care programs. The Program Director ensures compliance with agency, DAIL, and Medicaid regulations. The Program Director exemplifies commitment to our mission and creates an inspirational and collaborative work environment that reflects outstanding leadership, skillful communication, and a focus on continuous staff development.

ESSENTIAL FUNCTIONS: (Majority of duties, but not meant to be all-inclusive nor prevent other duties from being assigned as necessary.)

· Provides regular, documented supervision to direct reports and ensures each has an annual retention and development plan. Direct reports include Program Managers, Intake Coordinators, AFC Specialist, Supported Employment Program Coordinator, and Systems Analyst.

· Provides indirect and supportive supervision to other program staff including Service Coordinators, DSP Coordinator, and DSPs.

· Provides ongoing guidance, coaching and support to program team staff to ensure that all work is conducted in accordance with agency policy and procedures, DAIL guidelines, and Medicaid regulations.

· Ensures that service recipients, guardians/families, staff, contractors, and state partners receive prompt and complete responses to any questions or concerns.

· Ensures that all service recipients have timely and complete person-centered service plans that comply with Medicaid and DAIL regulations.

· Ensures the effective monitoring of service plans including but not limited to reporting by staff, plan monitoring and reviews, and timely updating of plans should needs or funded areas of support change.

· Ensures participant’s service plan budgets align with current needs and are utilized as authorized.

· Regularly monitors utilization data to ensure optimum service delivery and operational efficiency.

· Oversees participants’ budgets including review, modification, and reporting processes.

· Ensures all staff report and document their work in accordance with agency policy and (DS only) encounter data submission guidance.

· Oversees the agency’s intake processes.

· Provides meeting facilitation support to program team staff as needed.

· Reports departmental performance data as directed.

· Provides administrative on-call support as assigned.

· Approves all departmental procedures, processes, and forms, and communicates them effectively to the appropriate staff.

· Ensures the effective scheduling, facilitation, and effectiveness of departmental meetings.

· Collaborates actively with operational, quality, and clinical staff in support of operational effectiveness and efficiency.

· Participates actively in weekly management and other leadership meetings.

· Represents the agency to community partners as directed.

Other Functions:

Other duties as assigned by the Executive Director.

KNOWLEDGE AND EXPERIENCE: (Minimum education, experience, technical and communication skill levels required to perform the essential functions of this position.)

1. BA or BS in Education, Human Services, or a related field.

2. Strong knowledge of Medicaid rules and DAIL regulations and procedures.

3. Organization, time management skills, and flexibility.

4. Prior experience working with individuals with intellectual and developmental disabilities.

5. Strong attention to details.

6. Ability to develop trusting and supportive working relationships, and to inspire and mentor.

7. Ability to interact with a professional and pleasant demeanor.

8. Ability to provide strong supervision and hold employees accountable for their performance.

9. Ability to maintain confidentiality.

10. Effective meeting facilitation skills.

11. Ability to mediate discussions involving disagreement and stress.

12. Effective computer skills including Microsoft 365.

13. Over 5 years of supervisory experience with demonstrated success.

PERSONAL QUALITIES:

1. Accountable for personal responsibilities and results driven.

2. Attitude: positive, pro-active, supportive, takes initiative, resilient, self-motivated.

3. Flexible outlook: working collaboratively to meet goals set.

WORKING CONDITIONS: (Typical working conditions for this position and environmental hazards, if any, that may be encountered while doing essential functions of this position.)

Internal- Work is normally performed in a climate-controlled office environment. Noise level includes sounds of normal office equipment including but not limited to computers and telephones. No known environmental hazards in normal performance of essential functions. Work may require occasional interaction with dysregulated service recipients who might demonstrate verbal or physical aggression.

External – Travel may be required to various locations statewide including homes, community sites, clinical facilities, and meeting or training sites. No known environmental hazards in normal performance of essential functions.

PHYSICAL DEMANDS: (The physical effort generally associated with this position.)

Duties are normally performed in an office setting. There is potential for eyestrain from reading computer screen(s). Work may include occasional pushing, pulling, or carrying objects weighing approximately 50 pounds such as files, documents, equipment, and soft goods. Work may require prolonged seated or standing posture. Work normally requires the ability to communicate in-person and by telephone.