Support Services Director - Healthcare jobs in Queens Village, NY

• Inspect the quality of the services provided by the Student Center Staff and Operations to continuously make recommendations for improvement and ensure that the staff is adhering to the mission and behaviors of Operations

• Oversee the overall Space Reservation Process for the Division of Student Success and recognized student clubs

  • Support the Division of Student Success Space Reservationist

  • Manage, monitor and improve the new online reservation process

  • Collaborate with campus partners to improve overall reservation process

  • Enforce and communicate general reservation/event policies and procedures

  • Approve use of restricted venues for events held by department and student organizations

  • Chair the Calendaring Committee, oversee space utilization, and conduct annual space usage policy review process

• Drive continuous process improvements as needed through the implementation of new equipment and development of new workflows

• Proactively create automated workflows with and without no-code platforms for client communication, data processing, and operational coordination between various departments

• Manage the transmission of data in Excel and Google Sheets to create event tracking reports and the development of a variety of workflows

• Drive team members to develop frameworks and insights to address key process improvement, organizational change, and functional strategy development efforts

• Oversee the collection and proper management of event attendance data for division and student club events in addition to maintaining all inventories and updates for tracking equipment

• Supervise the administrative support staff in Operations, 3 graduate assistants and 70 student support staff members to support professional growth and development through weekly supervision meetings, verbal and written feedback, ongoing training and evaluation, and mid-cycle/end-cycle Partnership for Performance reviews and ensure that all targets are on track to be met

• Work closely with Human Resources to clarify and convey all updated payroll guidelines and procedures to respective supervisors of approximately 170 student employees (i.e., accurate timecards, hiring protocol, termination procedures); supervise, train, and evaluate Operations student staff and managers to ensure compliance with all Human Resources policies and procedures; and ensure that student employees receive adequate training through collaboration with the Office of Human Resources Training and Development program to prepare them for their respective jobs

• Oversee the operations of the Student Involvement Media Team, and overall digital marketing

  • Oversee the management of various social networks

  • Supervise Graduate Assistant that oversees Media Team

  • Hire, train, and develop student subject matter experts in videography, graphic design, photography, video production, hosting, social media platforms, etc.

  • Manage, facilitate and prioritize major media projects

  • Collaborate with Student Affairs Communications team to ensure execution of content strategy for Student Affairs social media

• Assist the Campus Concierge by providing adequate staffing to disseminate marketing materials throughout campus and manage on-campus publication areas (bulletin boards, display cases)

• Develop and maintain professional relationships across the University, specifically with Student Affairs, Facilities, Conference Services, Dining Services, Public Safety, and other University units to enhance the student environment and ensure quality service to students, employees, alumni, and the extended St. John's community

• Assist and perform other responsibilities as needed

Competencies:

The ideal candidate will be a strong leader, grounded in student development knowledge, student union operations, engagement, and experience with a creative-minded and detail-oriented approach. They will be able to build and sustain strong partnerships with campus partners and outside vendors to effectively engage first year, transfer, graduate, and international students and to expose them to the traditions and value of a St. John’s education.

Work Environment:

This position operates in a professional office environment and the incumbent is required to use standard office equipment such as personal computers, printers, etc. While performing the duties of this job, the employee is occasionally required to stand; move about; sit; to carry work; reach with hands and arms; climb stairs; communicate. The employee must occasionally lift or move up to 50 lbs.

Position Type/Expected Hours of Work:

This position is full-time, Monday through Friday, 8:30 a.m. to 4:30 p.m. and will require evening and weekend hours. Travel is primarily local and may include visits to the other NY campuses.

Required Education and Experience:

• Experience and/or background in student development, new student initiatives, student engagement and leadership development

• Master's degree in higher education, college student personnel, business or counseling required

• 3 to 5 years of professional experience

• Supervisory experience, evidence of strong organizational skills, excellent written and verbal communication skills, computer literacy and/or knowledge of database/information systems extremely helpful and the ability to establish relationships and collaborate with faculty, staff, and relate effectively with students are strongly preferred.

• Ability to view a variety of hardware and software platforms and understand how to best integrate them into daily operations

• Strong problem-solving skills as well as client management and communication skills

Preferred Education and Experience:

• Experience with SQL, Python is a plus

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

In compliance with NYC’s Pay Transparency Act, the annual salary range for this position is $68,500 - $80,900. St. John’s University considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as market and organizational considerations when extending an offer.

This position may be relocated to any of St. John’s University’s physical locations at any time.

St. John’s offers a competitive compensation program which is commensurate with your qualifications, experience, and contingent upon the departmental budget. We also offer an extremely comprehensive benefits program to meet the diverse needs of our workforce. Along with exceptional benefits such as medical, dental, life insurance, long term disability insurance, tuition remission, generous 403(b) employer contribution, employee assistance program, and liberal paid time off policies, faculty and staff can also enjoy St. John’s performing arts, libraries, bookstores, dining facilities, campus recreation and sporting events

Any offer of employment is subject to receipt by St. John’s University of satisfactory references, verification of employment and education.

St. John’s University is an Equal Opportunity Employer and encourages applications from women and minorities. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, or any other characteristic protected by law.