Sustainability Analyst, Sr. uses a variety of research methods to analyze, report, and provide recommendations for corporate sustainability projects and programs. Stays abreast of trends in renewable resources, sustainable work processes, and environmental science. Being a Sustainability Analyst, Sr. ensures proper sustainability benchmarks are established and maintained using ESG measures, standards, and methodologies. Requires a bachelor's degree. Additionally, Sustainability Analyst, Sr. typically reports to a manager or head of a unit/department. The Sustainability Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Sustainability Analyst, Sr. typically requires 4 -7 years of related experience. (Copyright 2024 Salary.com)
Job Summary
The Sr. Support Analyst is a technical leader on the IT Service Desk team and reports to the IT Service Desk Manager. This position will be the subject matter expert (SME) for ticket handling responsibilities, including triaging and troubleshooting issues. In this role, you will support the IT Service Desk Manager in training and ensuring the Service Desk follows our defined IT operational processes and procedures. This includes, but not limited to, proper ticket handling, monitoring ticket queues, ensuring ticket SLA’s are being met, proper shift handoffs and escalations are being followed while working tickets to a resolution or providing proper escalations to our Advanced Support team as needed.
As a Service Desk SME, you will be a senior Service Desk resource for our Service Desk Operations that includes understanding and helping the IT Service Desk Manager improve our knowledgebase (KB) and training that produce positive team outcomes. This includes helping us continuously improve any other defined processes and procedures, monitoring, and service delivery as it relates to the Service Desk while ensuring a positive client experience in everything we do.
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0 Sustainability Analyst, Sr. jobs found in Winston Salem, NC area