Switchboard Operator operates a switchboard or telephone console to route incoming calls and place outgoing calls. Answers incoming calls and basic questions, transfers calls to extensions, and responds to emergency situations as necessary. Being a Switchboard Operator monitors the phone system's efficiency and performs routine troubleshooting. Requires a high school diploma or its equivalent. Additionally, Switchboard Operator typically reports to a supervisor or manager. The Switchboard Operator may require 0-1 year of general work experience. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. (Copyright 2024 Salary.com)
Switchboard Operator
Location: AdventHealth Altamonte Spring Campus- 601 EAST ALTAMONTE DRIVE, Altamonte Springs, 32701
All the benefits and perks you need for you and your family:
Our promise to you:
Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
Schedule: Part-Time
Shift : 2 Night Shifts a week (11:00pm-6:00am) and Evening Shift (3:00pm-11:00pm) to equal 40 hours per pay period.
Back-up for Night Shift Coverage
The role you’ll contribute:
AdventHealth switchboard operators compassionately service an average of 95,000 calls per month for 8 hospitals in a 24/7 environment and provides support upon request for multiple CFD-S standalone facilities. Operators frequently engage in essential communications with hospital leaders, physicians, clinical staff and security. Accountable to communicate vital information to maintain the safest environment for patients and employees. Critical responsibilities to learn and communicate up to 15 emergency codes which may include contacting a 911 operator. Make accurate overhead page announcements and send emergent mass communication text messages timely. Is the first point of contact for initiation of Code Blue & Rapid Response Team response. Numerous hours are covered with the single operator on shift being accountable for responding immediately and expertly to emergent and life threating situations. Contacts after-hours on-call staff and coordinates response to patient care request. Valuable qualities the switchboard operator utilizes is their knowledge, hospital experience and sound judgement towards quick and appropriate action in situations that impact patient and employee safety. Maintains flexibility in work schedule and performs tasks to meet the needs of CFD-S Operator Services. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.
The value you’ll bring to the team:
Qualifications
The expertise and experiences you’ll need to succeed :
KNOWLEDGE AND SKILLS PREFFERRED :
•Competent knowledge in standard computer applications with an ability to type 30 wpm •Capable of learning and retaining a vast amount of information including clinical terminology •Adept in multi-tasking in a high volume and fast paced environment
•Embraces learning and adapting to frequent changes to data used to direct and manage calls •Maintains calm and courteous composure when dealing with emergencies or dissatisfied callers
PREFERRED KNOWLEDGE AND SKILLS _:_
EDUCATION AND EXPERIENCE REQUIRED :
PREFERRED EDUCATION AND EXPERIENCE _:_
LICENSURE, CERTIFICATION OR REGISTRATION :
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.
Category: Operations
Organization: AdventHealth Altamonte Springs
Schedule: Part-time
Shift: 3 - Night
Req ID: 24007882
We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.