Switchboard Operator operates a switchboard or telephone console to route incoming calls and place outgoing calls. Answers incoming calls and basic questions, transfers calls to extensions, and responds to emergency situations as necessary. Being a Switchboard Operator monitors the phone system's efficiency and performs routine troubleshooting. Requires a high school diploma or its equivalent. Additionally, Switchboard Operator typically reports to a supervisor or manager. The Switchboard Operator may require 0-1 year of general work experience. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. (Copyright 2024 Salary.com)
Responsible for answering a multi-line phone system and directing calls to the appropriate departments and persons. Greets patients upon entrance to the hospital. Reports to the Patient Access Supervisor. Answers the telephone in a polite manner and communicates information to the appropriate personnel/family member. Directs incoming calls to patients within the hospital, calls to various departments and overhead paging when required. Directs patients to appropriate areas in the hospital.
NTMC is a tobacco and drug free workplace. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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