Switchboard Operator jobs in Pittsburgh, PA

Provides indirect patient care in the office/clinic setting. Greets and registers patients.  Verifies patient demographic and insurance information. Performs Medical Necessity checking on procedures/tests/ordered for patients.  Performs clerical duties.  Meets the communication needs of the patient/family, office/clinic staff and the medical staff.  Operates Hospital switchboard, answering and directing incoming calls, and paging or beeping individuals as needed.  Participates in performance improvement activities. 

Responsibilities:

1. Accountable and responsible for performing registration procedures for incoming patients and occasional pre-registration for applicable outpatient cases, establishing and/or maintaining a patient’s medical record by collecting necessary demographic, clinical, and financial information for all patients, and entering this information into the Washington Health System computer system while maintaining complete confidentiality in regard to all information received.
2. Demonstrates competency in Washington Health System Core Registration Clerk-Switchboard Skills & Responsibilities.
3. Completes all work skills according to established Washington Health System Core Registration Clerk-Switchboard Skills & Responsibilities. 

Shift: Primarily Rotating 8 or 12-Hour Shifts (6A-6P; 6P-6A; 7A-3:30PM; 7A-5:30P; 8A-4:30PM; 9:30A-6PM), Rotating Weekends every 4-5 weeks and Holidays. Night shift coverage when needed.

Hours Per Week: 40

Department: Outpatient Registration 

Internal Posting Date:  4/8/24-4/15/24

 #ZR

Supplemental pay types:  

• Differential pay
• Overtime pay

Benefits:  

• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid sick time
• Referral program
• Tuition reimbursement
• Vision insurance