Switchboard Operator operates a switchboard or telephone console to route incoming calls and place outgoing calls. Answers incoming calls and basic questions, transfers calls to extensions, and responds to emergency situations as necessary. Being a Switchboard Operator monitors the phone system's efficiency and performs routine troubleshooting. Requires a high school diploma or its equivalent. Additionally, Switchboard Operator typically reports to a supervisor or manager. The Switchboard Operator may require 0-1 year of general work experience. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. (Copyright 2024 Salary.com)
Job Summary: Under the supervision of the Patient Access Manager/Supervisor, operates the computerized telephone, and PBX switchboard. Operates electronic communication system, and hospital information systems. Receives and transmits emergency messages for various staff and hospital alarm notices. Operates overhead, voice, digital and other paging systems. Reports irregularities in equipment operation. Performs various clerical duties. Gives directions, information and instructions to patients, visitors, hospital staff and others. Assists as needed in Patient Registration performing quick registration functions, assist in directing patient and visitor flow.
Educational/Licensing: High School diploma or equivalent preferred.
Qualifications: Experience handling multi-line telephone. Excellent communication skills.
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