Switchboard Operator, Sr. operates a switchboard or telephone console to route incoming calls and place outgoing calls. Trains and guides other switchboard operators on daily activities. Being a Switchboard Operator, Sr. requires a high school diploma or its equivalent. Typically reports to a manager or head of a unit/department. To be a Switchboard Operator, Sr. typically requires 1-3 years of related experience. May be entry level if some experience in the skill. Gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision. (Copyright 2024 Salary.com)
Job Summary:
The Switchboard Operator acts as the information center for the hospital by answering and routing incoming calls, providing customer assistance, and recording and relaying messages to the appropriate people. They are also responsible for paging authorized personnel over the public address and paging systems. The ideal candidate will possess exceptional verbal communication skills and the ability to multi-task, while handling a high call volume. The Switchboard Operator communicates with external customers and responds to emergency calls following established protocols. In addition, they maintain and update schedules necessary to respond to emergencies and update AMCOM database and pagers as necessary.
Department: Telecommunications
Location: Englewood, NJ
Status: FT Shift: 8 hour Variable
Hours: Monday, Tuesday 9am-5pm, Thursday 7am-3pm, Friday and Saturday 11pm-7am.
Job Essentials:
Education Requirements:
Englewood Health, one of New Jersey’s leading hospitals and healthcare networks, delivers nationally recognized inpatient and outpatient care through its hospital and network of physician practices, urgent care centers, and imaging centers. Englewood Hospital, founded in 1890, consistently earns high marks for clinical excellence and patient safety. It is recognized as a 2022-23 Best Regional Hospital by US News & World Report, holds the Leapfrog Hospital Safety Grade ‘A’ (spring 2023), and was named a Leapfrog Top Teaching Hospital (2022). Englewood Hospital is nationally recognized for nursing excellence, earning a fifth consecutive designation by the Magnet Recognition Program in 2021. The Englewood Health Physician Network—a coordinated network of more than 600 office-based and hospital-based providers—offers primary care, specialty care, and urgent care at more than 140 locations in five counties across northern New Jersey. Areas of clinical excellence offered by the health system include cardiac surgery and cardiac care, cancer care, orthopedic surgery, primary care, spine surgery, vascular surgery, and women’s health, as well as bloodless medicine and surgery and minimally invasive robotic surgery. Englewood Health’s focus on health equity and population health encompasses outreach to underserved communities to enhance individual and public health, prevent disease, support lifelong wellness, reduce the burden of mental health challenges and substance use disorders, and meet the cultural, social, and holistic needs of specific populations. With its high-quality, culturally sensitive inpatient care, outpatient services, and community health and wellness programs, Englewood Health delivers a healthcare experience that puts patients at the center.
Clear All
0 Switchboard Operator, Sr. jobs found in Bergenfield, NJ area