Switchboard Operator, Sr. jobs in Lawrence, MA

About North Shore Community College:

North Shore Community College is a diverse, caring, inclusive community that inspires our students to become engaged citizens and to achieve their personal, academic, and career goals through accessible, affordable, rigorous educational opportunities that are aligned with our region's workforce needs and will prepare them for life in a changing world. NSCC is one of 15 Massachusetts community colleges, which serves the 26 cities and towns north of Boston. Since its founding in 1965, NSCC has grown from a single leased building to an urban campus in downtown Lynn and a suburban campus in Danvers, and from five to 80 academic programs of study. Nearly 50,000 students have graduated from NSCC. The college is accredited by the New England Commission of Higher Education (NECHE).

Job Description:

PT Switchboard Operator

Danvers Campus

Monday - Friday; 12:30pm - 4:30 pm

Non-benefited position

General Statement:

Operate switchboards and connect callers to the appropriate people or resources as well as answer in-person questions from faculty, staff, students, and college guests.

Duties and Responsibilities:

• Answer telephone calls and greet customers in a polite and informative manner.
• Evaluate and direct calls to the appropriate person, department or resource.
• Be in a position to accept incoming calls at all times during business hours unless other temporary arrangements have been made.
• Maintain a good working knowledge of departments and events by reading all relevant college bulletins and communications.
• Greet, provide information to, and direct visitors to the appropriate individual(s) and/or department(s).
• Maintain communication with supervisors to ensure that they are made aware of unusual circumstances or events relating to the operator's duties.
• Perform other related work as required.

Requirements:

• Basic understanding of phone and switchboard systems
• Proven customer service & interpersonal skills
• Demonstrated excellent communication skills
• Ability to read and interpret documents such as policies or manuals
• Bi-lingual capabilities preferred, but not required
• Successful experience working with a culturally diverse population
• Candidates will be required to pass a CORI/SORI and/or a National background check as a condition of employment

Additional Information:

SALARY: $17.00

STARTING DATE: ASAP

North Shore Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran or military status, genetic information, gender identity, or sexual orientation in it programs and activities as required by Title IX or the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Action of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquires or complaints concerning discrimination, harassment, retaliation, or sexual violence shall be referred to the College's Affirmative Action and/or Title IX Coordinator, Nick Royal, the Massachusetts Commission Against Discrimination or the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights. North Shore Community College will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Prospective employees are encouraged to review the College's Annual Security Report (ASR), in compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistic Act, which can be found on the disclosure page of the College's website by clicking here.

Application Instructions:

Submit resume and cover letter indicating how your experience matches the qualifications of the position.