Switchboard Operator, Sr. jobs in Newport News, VA

Switchboard Operator, Sr. operates a switchboard or telephone console to route incoming calls and place outgoing calls. Trains and guides other switchboard operators on daily activities. Being a Switchboard Operator, Sr. requires a high school diploma or its equivalent. Typically reports to a manager or head of a unit/department. To be a Switchboard Operator, Sr. typically requires 1-3 years of related experience. May be entry level if some experience in the skill. Gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision. (Copyright 2024 Salary.com)

V
Switchboard Operator
  • Versability Resources Inc
  • Langley AFB, VA FULL_TIME
  • Position Purpose: Responsibilities include answering calls, providing operator assistance for both incoming and outgoing calls. Provides directory information assistance using computer database while maintaining phone logs and other administrative records.


    Primary Duties:


    • Responsible for providing quality customer service
    • Responsible for operating switchboard equipment in a safe and efficient manner
    • Responsible for obtaining all appropriate supplies and equipment (provided) necessary to perform all duties
    • Responsible for performing general Switchboard Operator duties, such as, but not limited to: providing Operator and base locator service for all incoming and outgoing calls on a base level, ensuring the connection is complete
    • Responsible for ensuring that calls are answered in order of the following precedence: Emergency, Hot/Direct Line (Command and Control (C2)), DSN lines, commercial lines and base extensions
    • Responsible for answering all signals within 3 seconds, stating “Langley Air Force Base Operator #…” The Operator must provide the correct information and/or connect all callers to the correct office or personnel within 15 seconds
    • Responsible for completing the caller’s requirements using methods such as: questioning callers; researching the information database for squadron, organization, office symbol, building number or extension; DSN numbers. The Operator must exercise sound judgment at all times while performing duties in accordance with established policies and procedures, including preempting and finding/using alternate routing if necessary to complete calls
    • Responsible for providing Operator assistance during emergencies, exercises, wartime activities, accidents or rescue operations
    • Responsible for documenting calls according to procedure
    • Responsible for providing assistance for conference calls when requested. The Operator shall contact all conferees, notify them of the time for the conference call and complete the call as requested. Non-secure conference calls will be processed within the specific time limits
    • Responsible for maintaining a log and providing conference numbers to customers for Meet-Me-Conference calls
    • Responsible for maintaining a clean work environment as instructed by the Contract Manager
    • Responsible for maintaining quality standards as determined by the Government Quality Assurance Evaluator
    • Responsible for maintaining a safe work area
    • Responsible for promoting and maintaining positive lines of communication with various Government personnel while performing their job duties
    • Responsible for adhering to all policies and procedures as set forth by Versability and the U.S. Government

    Position Purpose: Responsibilities include answering calls, providing operator assistance for both incoming and outgoing calls. Provides directory information assistance using computer database while maintaining phone logs and other administrative records.

    Primary Duties:

    • Responsible for providing quality customer service
    • Responsible for operating switchboard equipment in a safe and efficient manner
    • Responsible for obtaining all appropriate supplies and equipment (provided) necessary to perform all duties
    • Responsible for performing general Switchboard Operator duties, such as, but not limited to: providing Operator and base locator service for all incoming and outgoing calls on a base level, ensuring the connection is complete
    • Responsible for ensuring that calls are answered in order of the following precedence: Emergency, Hot/Direct Line (Command and Control (C2)), DSN lines, commercial lines and base extensions
    • Responsible for answering all signals within 3 seconds, stating Langley Air Force Base Operator # The Operator must provide the correct information and/or connect all callers to the correct office or personnel within 15 seconds
    • Responsible for completing the callers requirements using methods such as: questioning callers; researching the information database for squadron, organization, office symbol, building number or extension; DSN numbers. The Operator must exercise sound judgment at all times while performing duties in accordance with established policies and procedures, including preempting and finding/using alternate routing if necessary to complete calls
    • Responsible for providing Operator assistance during emergencies, exercises, wartime activities, accidents or rescue operations
    • Responsible for documenting calls according to procedure
    • Responsible for providing assistance for conference calls when requested. The Operator shall contact all conferees, notify them of the time for the conference call and complete the call as requested. Non-secure conference calls will be processed within the specific time limits
    • Responsible for maintaining a log and providing conference numbers to customers for Meet-Me-Conference calls
    • Responsible for maintaining a clean work environment as instructed by the Contract Manager
    • Responsible for maintaining quality standards as determined by the Government Quality Assurance Evaluator
    • Responsible for maintaining a safe work area
    • Responsible for promoting and maintaining positive lines of communication with various Government personnel while performing their job duties
    • Responsible for adhering to all policies and procedures as set forth by Versability and the U.S. Government
  • Just Posted

T
Sr. Designer
  • Thomas Jefferson National Accelerator Facility (Jefferson Lab)
  • Newport, VA FULL_TIME
  • Position: Sr. Designer Job ID: 13353 Location: Newport News, VA Category: Design Division: Engineering Position Type: Regular Education: High School Diploma Experience Required: 9 years Relocation Pro...
  • 9 Days Ago

H
Sr. Buyer
  • Hire Velocity
  • Hampton, VA FULL_TIME
  • Overview Job Title: Sr. Buyer Location: Hampton, VA Type: FTE Compensation: $65,000 - $85,000 Summary This position is accountable for subcontracting (defined as turnkey labor and materials), internat...
  • 14 Days Ago

H
Sr. Project Manager
  • Hampton Roads Transit
  • Hampton, VA FULL_TIME
  • Hampton Roads Transit is looking to hire a seasoned project implementation manager that can deliver business value to the agency as a Senior Project Manager. The Senior Project Manager is expected to ...
  • 9 Days Ago

C
Sr. Systems (Database) Administrator
  • CACI
  • Hampton, VA FULL_TIME
  • Sr. Systems (Database) AdministratorJob Category: Information TechnologyTime Type: Full timeMinimum Clearance Required to Start: TS/SCIEmployee Type: RegularPercentage of Travel Required: Up to 10%Typ...
  • 10 Days Ago

B
ELECTRICAL ENGINEER, SR
  • Bristol Alliance of Companies
  • Hampton, VA FULL_TIME
  • Conducts field evaluation and generates review comments for electrical design proficiency in accordance with code standards for in-house and A&E design submittals. Ensures comments are resolved and in...
  • 12 Days Ago

Filters

Clear All

  • Filter Jobs by companies
  • More

0 Switchboard Operator, Sr. jobs found in Newport News, VA area

S
Fountain
  • Sonic Drive-In
  • Newport News, VA
  • Description: SONIC DRIVE-IN JOB DESCRIPTION POSITION: CREW MEMBER IMMEDIATE SUPERVISOR: MANAGER ON DUTY STATUS: HOURLY, ...
  • 3/19/2024 12:00:00 AM

G
Customer Service Representative - Work From Home>
  • Garner Health
  • Hampton, VA
  • [Member Service / Remote] - Anywhere in U.S. / Up to $19 per hour - As a Customer Service Rep you'll: Become an expert o...
  • 3/19/2024 12:00:00 AM

S
Crew
  • Sonic Drive-In
  • Chesapeake, VA
  • Description: SONIC DRIVE-IN JOB DESCRIPTION POSITION: CREW MEMBER IMMEDIATE SUPERVISOR: MANAGER ON DUTY STATUS: HOURLY, ...
  • 3/18/2024 12:00:00 AM

A
FT Customer Experience Associate - Work From Home>
  • Alma
  • Hampton, VA
  • [Customer Service / Remote] - Anywhere in U.S. / $23 per hour / May 21st Start Date / Health, dental and vision / 401k /...
  • 3/17/2024 12:00:00 AM

C
Service Advisor
  • Casey Volkswagen
  • Newport News, VA
  • If you are looking for a company large enough to grow in, but small enough to appreciate you, this is it! We're hiring S...
  • 3/15/2024 12:00:00 AM

C
Service Advisor
  • Casey Subaru
  • Newport News, VA
  • If you are looking for a company large enough to grow in, but small enough to appreciate you, this is it! We're hiring S...
  • 3/15/2024 12:00:00 AM

P
Member Services Representative Sub
  • Planet Fitness
  • Hampton, VA
  • Looking to pick up extra hours? Join our team! As a Member Service Representative Sub, you will have flexibility in your...
  • 3/15/2024 12:00:00 AM

C
Service Advisor
  • Casey Chevrolet
  • Newport News, VA
  • If you are looking for a company large enough to grow in, but small enough to appreciate you, this is it! We're hiring S...
  • 3/15/2024 12:00:00 AM

Newport News is located at 37°4′15″N 76°29′4″W / 37.07083°N 76.48444°W / 37.07083; -76.48444 (37.071046, −76.484557). According to the United States Census Bureau, the city has a total area of 120 square miles (310 km2), of which 69 square miles (180 km2) is land and 51 square miles (130 km2) (42.4%) is water. The city is located at the Peninsula side of Hampton Roads in the Tidewater region of Virginia, bordering the Atlantic Ocean. The Hampton Roads Metropolitan Statistical Area (officially known as the Virginia Beach-Norfolk-Newport News, VA-NC MSA) is the 37th largest in the nation with...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Switchboard Operator, Sr. jobs
$36,158 to $47,484
Newport News, Virginia area prices
were up 1.2% from a year ago

Switchboard Operator, Sr. in Lowell, MA
During crimes in progress or medical emergencies, a subscriber needed only to pick up the handset and the operator would summon the police or doctors.
December 27, 2019
Switchboard Operator, Sr. in Buffalo, NY
The switchboard operator listened to and gathered messages for Operation Overlord at Fort Southwick in Portsmouth during WWII.
December 12, 2019
Switchboard Operator, Sr. in Saint Paul, MN
The Switchboard Operator contributes to the organisational goals by delivering excellent customer service to Telesure customers and staff.
January 22, 2020