Switchboard Operator, Sr. jobs in Rock Island, IL

Switchboard Operator

Full Time; FTE 1.0

1st Shift; 7:00am-3:00pm

Rock Island, IL

As a vital link in the communication process of Trinity Medical Center, the switchboard operator has responsibility for processing all incoming and outgoing calls via the Medical Centers main switchboard. All interaction must be timely and courteous, maintaining confidentiality at all times. Ability to respond calmly but quickly to all codes/drills is required in this position.

Why UnityPoint Health?

• Culture – At UnityPoint Health, you Come for a fulfilling career and experience  a culture  guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
• Benefits – Our competitive  Total Rewards  program offers benefits options like 401K match, paid time off and education assistance that align with your needs and priorities, no matter what life stage you’re in.
• Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
• Development – We believe equipping you with support and  development opportunities  is an essential part of delivering a remarkable employment experience.
• Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.

• Answer all incoming and places outgoing calls promptly and courteously, maintaining confidentiality.
• Maintains up to date knowledge of code procedures and paging system, completing and logging all codes quickly and accurately.
• Utilization of Vocera and Blackboard Connect for communication of codes.
• Utilization of computer with Windows Word, Excel and Outlook for communication and logs of emergency codes.
• Maintains current phone listings for employees, hospitals, internal departments, and on-call after hour’s schedule.
• Monitors and logs security alert and facilities alert panels as well as keys for other departments.
• Provides information after hours about hospital policies and activities as appropriate. Serves as a resource to callers for internal contact needs.
• Demonstrates familiarity with all physical aspects of Trinity facilities and is able to correctly direct to desired location over the phone.
• Demonstrates working knowledge of computer system as well as internet as it pertains to accessing information or services.
• Listens with the ability to anticipate problems and appropriately intervene.
• Maintains and logs all patient belongings in safe accurately.