Systems Capacity Analyst jobs in Saint Petersburg, FL

This position will follow our hybrid work model, we expect the selected candidate to be in office 2-3 days a week at one of the following office locations: St. Petersburg, FL; Southfield, MI.

Job Summary
Acts as primary support and central point of contact on large or multiple systems with significant impact across the firm. Extensive contact with internal customers, other technology professionals, and vendors is required to identify, research, analyze, and resolve system issues and problems. Is able to integrate domain knowledge with an understanding of financial services standards and practices. Is the primary on complex or escalated issues and may provide direction and guidance to junior team members. Applies specialized business knowledge and technical skills to significant deliverables and projects that involve multiple IT departments, business units and have enterprise impact. Handles complex problems independently and demonstrates analytical thinking. Is able to make judgements and recommendations based on the analysis and interpretation of data.

Essential Duties and Responsibilities

• Main responsibility to help with 3rd party application install package builds and deployments using Tanium Deploy module
• Ability to watch, troubleshoot and resolve deployment errors via Tanium Deploy module
• Monitor the health of servers, workstations and agents to include WMI resolution
• Hardware and Software inventory reporting using Tanium Interact
• Develop, test and maintain application installation packages using WinRAR and/or InstallShield
• Configure, test and manage deployments including applications, registry fixes and other scripted commands
• Monitor deployments through all environments and resolve any issues
• Managing Active Directory Group Policy
• Implement advanced scripting using multiple scripting languages when needed, i.e., PowerShell, Python, atch and command line
• Coordinate application releases with the customer and other IT areas as needed
• Maintain awareness of industry trends
• Represent the department on project activities to communicate the capabilities of our services
• Troubleshoot problems to locate root cause and appropriate fixes in expedient fashion
• Provide support and technical issue resolution in support of other teams
• Work with vendors for support with resolving issues and developing/maintaining platform strategy

• Project Management

• Excellent verbal and written communication

• Fully understand the needs of the end user

• Ability to translate end users’ needs into application packaging/development and deployment projects, and deliver requested solution

• High Initiative

• Excellent organizational skills

• Attention to detail

• Ability to work in a team-oriented collaborative environment and independently

• Possess and demonstrate excellent time management skills

• Customer focused attitude

• Excellent analytical skills to identify, research and resolve complex system issues

• Conceptual thinking

• ITIL Processes

• Problem escalation and resolution

• Identify and understand issues, problems and opportunities; compare data from different sources to draw conclusions.

• Clearly convey information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.

• Use effective approaches for choosing a course of action or developing appropriate solutions; recommend or take action that is consistent with available facts, constraints and probable consequences.

• Demonstrate a satisfactory level of technical and professional skill or knowledge in position-related areas; remains current with developments and trends in areas of expertise.

• Develop and use collaborative relationships to facilitate the accomplishment of work goals.

• Make internal and external clients and their needs a primary focus of actions; develop and sustain productive client relationships.

• Occasionally work a non-standard shift including nights and/or weekends and/or have on-call responsibilities.

• Minimum of a Bachelor’s degree in Computer Science, MIS or related degree and 1-2 years of relevant experience in systems or application administration or combination of education, training and experience.

• Tanium Enterprise Endpoint Management tool - mainly Tanium Deploy Module for managing application deployments; or comparable systems management tool such as Microsoft Endpoint Configuration Manager (formerly System Center Configuration Manager/SCCM)

• Chocolatey for Business (nice to have)

• Scripting: PowerShell, Python, Batch and command line

• Application packaging using InstallShield (preferred), WISE and/or WinRAR

• Knowledge on how to build Windows installers and removals for enterprise

• Passive and silent switches

• Knowledge of Windows installer best practices

• Version control management

• Understanding of OS and registry

• Server and workstation Windows Operating Systems (32-bit and 64-bit)

• Windows AD

• Group Policy

• Process automation

• Testing methodologies

• Advanced troubleshooting skills – root cause analysis

• Fundamental networking concepts (LAN, WAN, TCP/IP, DNS, DHCP, WINS)

• Virtualization concepts (servers and desktops)

• Tanium Enterprise Endpoint Management tool within a multi-site, 1000 node environment

• Application packaging and deployment using Tanium Deploy module OR

• Microsoft Endpoint Configuration Manager (formerly System Center Configuration Manager/SCCM)

• Scripting: PowerShell, Python, Batch and command line

• Patch Management for 3rd party applications

• Networking concepts

• Active Directory, Group Policy and Firewalls

• Troubleshooting

• Workstation, server and virtual desktop/server environment support

• Service Management experience based upon ITIL practices – Service Now preferred

• Support of Windows Server and PC Operating Systems

We expect our associates at all levels to:

• Grow professionally and inspire others to do the same
• Work with and through others to achieve desired outcomes
• Make prompt, pragmatic choices and act with the client in mind
• Take ownership and hold themselves and others accountable for delivering results that matter
• Contribute to the continuous evolution of the firm