Systems Capacity Analyst jobs in Salt Lake City, UT

Systems Capacity Analyst analyzes server data by monitoring information system performance and makes recommendations on the process and utilization. Operates and modifies machine to increase information system capacity. Being a Systems Capacity Analyst recommends hardware acquisitions and evaluates practicability of vendor's proposal. Requires a bachelor's degree. Additionally, Systems Capacity Analyst typically reports to a supervisor. To be a Systems Capacity Analyst typically requires 2 to 4 years of related experience. Gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. (Copyright 2024 Salary.com)

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Sr. Analyst, Capacity Planner
  • Tesla Motors, Inc.
  • Draper, UT FULL_TIME
  • Sr. Analyst, Capacity Planner
    Job CategoryOperations & Business Support
    LocationDraper, Utah
    Req. ID216663
    Job TypeFull-time

    Tesla participates in the E-Verify Program

    What to Expect

    The Capacity Planning Analyst will have primary responsibility of bigger picture WFM items primarily related to headcount, hiring plans, and will have a focus on the quarterly, and annual scope. This person will be coordinating with various internal stakeholders & departments to ensure that accurate assumptions are aligned with the requirements. This person will be responsible for accurately measuring supply and demand as it relates to staffing and will use the information to come up with staffing recommendations for the upcoming quarter/year.

    What You'll Do
    • Knowledge and understanding of call center methodology which must include an understanding of Erlang C theory, random call arrival and call queuing theory, service level staffing, and other call center dynamics
    • Strong understanding of variable cost models and how staffing decisions impact the cost structure
    • Strong analysis skills and experience with problem-solving; including detailed variance analysis for contact center metrics
    • Understanding of telecommunications to include terminology, definitions, telecom cost structure, and ACD reporting; Excellent computer skills with an emphasis in Microsoft Excel
    • Detail oriented, values accuracy, strong communication skills with operational teams, peers, and executive management
    • Full-time, Monday-Friday with the flexibility to work on weekends/nights when needed
    • Database Management/Mining; Problem solving and decision-making skills; Adaptability to learn a variety of software programs
    What You'll Bring
    • 2 years' experience in Capacity Planning; At least 3 total years of Workforce management experience; Create hiring plans for the upcoming quarter/year; Capacity Plans - Prepares the Long-Term Capacity Plan for various departments and reviews all elements that impact staffing supply and demand
    • Monitor, track, analyze results and provide insights to understand current trends related to the staffing plans, key metrics, and process improvement opportunities; Build long-term (1 to 5 year) capacity plans and forecasts for contact volume, AHT, and staffing, in order to meet operational goals
    • Analyze business performance and presenting it to high level operational leaders; Long Term Forecast - taking into account the future needs, forecasts, and providing recommendations based on analysis and future events while coordinating with the internal departments to ensure that the assumptions are based from historical data & commitments of the Operational/Departmental leaders; Maintains historical data of the elements & applies forecasting methodologies
    • Roster/Headcount reconciliation - maintaining and reconciling headcount measures based on active headcount, attrition, and inactive headcount. You will determine, document, communicate, and present staffing levels for all Tesla Customer Service departments
    • Follows up with the necessary department leaders on action items that will impact staffing for the succeeding weeks/months. Understanding product improvements/ enhancements to optimize workflows. Have insight on financial impacts to the business in terms of headcount, as well as insight into various payroll items that overlap with WFM
    • High level reporting on the performance of the business as it relates to WFM items. This reporting would include maintaining a capacity plan, historical performance, future projections, and reporting of various data points related to WFM; Alvaria (formerly Aspect) WFM software expertise - a high level of expertise in Alvaria (formerly Aspect) WFM software. The senior analyst should have an extremely high familiarity and knowledge of Alvaria (Aspect) software, and its utilization and configuration
    • High knowledge of WFM processes and protocols - The senior analyst should be very familiar with typical WFM practices and protocols as it relates to all levels of WFM (Capacity Planning, Scheduling, and Real Time Analysis).This role would include creating and updating staffing models with actual results, analyzing "what if" scenarios, and providing insights that enable the operational teams to run their operations more effectively and efficiently, delivering on revenue and service goals in our Customer Service organization
    Compensation and Benefits
    Benefits

    Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

    • Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
    • Family-building, fertility, adoption and surrogacy benefits
    • Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
    • Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
    • Healthcare and Dependent Care Flexible Spending Accounts (FSA)
    • LGBTQ care concierge services
    • 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
    • Company paid Basic Life, AD&D, short-term and long-term disability insurance
    • Employee Assistance Program
    • Sick and Vacation time (Flex time for salary positions), and Paid Holidays
    • Back-up childcare and parenting support resources
    • Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
    • Weight Loss and Tobacco Cessation Programs
    • Tesla Babies program
    • Commuter benefits
    • Employee discounts and perks program

      Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

      Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

      For quick access to screen reading technology compatible with this site (free step by step ). Please contact for additional information or to request accommodations.

      Privacy is a top priority for Tesla. We build it into our products and view it as an essential part of our business. To understand more about the data we collect and process as part of your application, please view our

       

    • 2 Days Ago

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    Application Systems Analyst II
    • University of Utah Health
    • SALT LAKE CITY, UT FULL_TIME
    • Overview As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requir...
    • 21 Days Ago

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    Business Systems Analyst (Temp)
    • Cambia Health
    • Salt Lake, UT FULL_TIME
    • BUSINESS SYSTEMS ANALYST (TEMP)Telecommute - Must Reside in ID, OR, UT or WAWHO WE NEEDThe Business Systems Analyst applies analysis of business systems and automatic data processing solutions to incr...
    • 21 Days Ago

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    Business Systems Analyst
    • Intermountain Health
    • Salt Lake, UT FULL_TIME
    • Job Description:Business Systems Analyst is responsible to perform system analysis, cost analysis, and design for software development/acquisition projects. The business analyst acts as a liaison with...
    • 6 Days Ago

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    Payroll Systems Analyst, Finance
    • Tesla Motors, Inc.
    • Draper, UT FULL_TIME
    • Payroll Systems Analyst, FinanceJob CategoryFinanceLocationDraper, UtahReq. ID208069Job TypeFull-timeTesla participates in the E-Verify ProgramWhat to ExpectThe Payroll Systems Analyst will be our sub...
    • 8 Days Ago

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    Business Systems Analyst
    • Enterprise Services
    • Midvale, UT FULL_TIME
    • Zions Bancorporation is one of the nation’s premier financial services companies operating as a collection of great banks under local brands and management teams in high-growth western markets. Zions ...
    • 9 Days Ago

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    0 Systems Capacity Analyst jobs found in Salt Lake City, UT area

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    Financial Planning Analyst
    • The Better Being Co.
    • Salt Lake City, UT
    • About Us At Better Being we empower and inspire individuals to feel better and live healthier lives by providing the mos...
    • 3/28/2024 12:00:00 AM

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    Devops Engineer
    • Syms Strategic Group, LLC (SSG)
    • Salt Lake City, UT
    • Syms Strategic Group (SSG) is seeking a talented DevOps Engineer Please join SSG on this large, highly complex nationwid...
    • 3/28/2024 12:00:00 AM

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    Senior Business Analyst-100% Fully Remote
    • DataStaff, Inc.
    • Salt Lake City, UT
    • About the job DataStaff, Inc. is seeking a Senior Business Analyst for a long-term contract opportunity with one of our ...
    • 3/28/2024 12:00:00 AM

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    Sales General Sales Representative
    • Myerstiresupply
    • Salt Lake City, UT
    • **Sales General Sales Representative** Salt Lake City, UT, USA Req #945 Friday, February 11, 2022 Myers Industries, Inc....
    • 3/28/2024 12:00:00 AM

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    Inventory Control Analyst II
    • Biomerieux
    • Salt Lake City, UT
    • **Inventory Control Analyst II** Localisation: Salt Lake City, UT, tats-Unis Type de Contrat: Unfixed Term Fonction: Sup...
    • 3/28/2024 12:00:00 AM

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    Senior Business Analyst-100% Fully Remote
    • DataStaff, Inc.
    • Salt Lake City, UT
    • About the job DataStaff, Inc. is seeking a Senior Business Analyst for a long-term contract opportunity with one of our ...
    • 3/27/2024 12:00:00 AM

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    Senior Customer Technical Services Analyst
    • Mastercard, Inc.
    • Salt Lake City, UT
    • Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making tran...
    • 3/27/2024 12:00:00 AM

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    AI Investment Analyst
    • Mercato
    • Salt Lake City, UT
    • About Mercato: Mercato is a top 10 global growth equity firm that pursues private investments in high-growth technology ...
    • 3/24/2024 12:00:00 AM

    Salt Lake City has an area of 110.4 square miles (286 km2) and an average elevation of 4,327 feet (1,319 m) above sea level. The lowest point within the boundaries of the city is 4,210 feet (1,280 m) near the Jordan River and the Great Salt Lake, and the highest is Grandview Peak, at 9,410 feet (2,868 m). The city is in the northeast corner of the Salt Lake Valley surrounded by the Great Salt Lake to the northwest, the steep Wasatch Range to the east, and Oquirrh Mountains to the west. Its encircling mountains contain several narrow canyons, including City Creek, Emigration, Millcreek, and Par...
    Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
    Income Estimation for Systems Capacity Analyst jobs
    $67,374 to $90,972
    Salt Lake City, Utah area prices
    were up 2.3% from a year ago