Systems Capacity Analyst jobs in Santa Rosa, CA

Overview

When you join Kyocera Document Solutions America, Inc. you are joining an organization that is deeply rooted in the Philosophy of “doing what is right as a human being”. Through this Philosophy, our employees are passionate about providing best in class customer service through efficiency, accountability and a sense of urgency all while putting knowledge to work to drive change.

In addition, we’re a Great Place to Work… and we really mean it! Kyocera Document Solutions America, Inc. has officially been certified a Great Place to Work since 2021. An organization earns this distinction when its employees have expressed their trust the people they work for, have pride in what they do and enjoy the people they work with.

As a System Engineer, candidates will need to demonstrate a high level of design and implementation experience, be responsible for carrying out service delivery for Kyocera Document Solutions’ customers throughout the deployment lifecycle (plan, design, implement, optimize, document) and provide post-Sales design and implementation services. It is expected that candidates have excellent technical and communication skills in working with vendors, partners and sales to ensure that optimum systems solutions are provided to customers. Candidates will need to be highly motivated, excited about learning new products and technologies, able to provide superior customer service and maintain strong customer relationships. Candidates are expected to have a minimum of three years’ experience in the technologies listed. Most of the staging and implementations are performed on-site with customers, most of which are in the Kyocera Document Solutions clients. Travel can be expected to support remote locations or other regions as necessary. Some out of normal business hours can be expected.

The chance to do something meaningful, to challenge yourself, to be a part of change in an industry, to influence change doesn’t come around every day.

Responsibilities

         Participate in final design meetings with customers.

         Staging and Implementation of the solutions listed.

         Document client specific as-built information.

         Perform training on the technologies listed as it pertains directly to what was configured as part of the solution.

         Provide project status on a regular basis.

         Optionally based on experience - conduct customer workshops and design sessions.

         Create project deliverables such as requirements documents, cabling details, cutover plans, resiliency test plans, and drawings.

         Provide informal customer knowledge transfer if required.

         Provide direction and mentorship to more junior engineers on the team

Qualifications

Required:

         We seek a bachelor’s degree or equivalent work and/or military experience

         Relevant certifications required as defined by the technologies listed

         You possess a minimum of 5 years related experience providing project deliverables project-based deployment environment

         Proficient with Windows Server admin – Active Directory and Group Policy

         Experienced with Microsoft Entra ID (formerly Azure AD)

         Documented success with data and server migrations (local and cloud)

         Intermediate network skills:  Experience with DNS, VLANs, TCP/IP. Network security mindset

         You possess solid documentation experience with Microsoft® Visio, Word, and Excel, PowerPoint

Certification Desired

         CompTIA – Network , Security

         Cisco - CCNA

         Other Security Certs – CEH, CCSP

         Azure Certs: Fundamentals, Network Engineer Associate, Security Engineer Associate, Solutions Architect Expert. 

Note

This is a general description of the duties and responsibilities most frequently required of this position. The company may from time to time request that the incumbent perform other related tasks and assume reasonable responsibilities that have not been specifically included in this description.

Kyocera Document Solutions America, Inc is a group company of Kyocera Document Solutions Inc., a global leading provider of total document solutions based in Osaka, Japan. The company’s portfolio includes reliable and eco-friendly MFPs and printers, as well as business applications and consultative services which enable customers to optimize and manage their document workflow, reaching new heights of efficiency. With professional expertise and a culture of empathetic partnership, the objective of the company is to help organizations put knowledge to work to drive change. Kyocera is looking for enthusiastic and innovative people to help our customers run their businesses more efficiently and more profitably. We offer a generous benefits package including medical, dental and vision plans, a 401k match, flexible spending, disability and life insurance, plus paid time off and holidays.

KYOCERA Document Solutions America, Inc. is an Equal Opportunity Employer, a VEVRRA Federal Contractor, and complies with all applicable federal, state, and local laws regarding nondiscrimination. Kyocera provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or protected veteran status. Qualified minorities, women, protected veterans and/or individuals with disabilities are encouraged to apply.

The typical pay range for this role is $106,000.00-$131,000.00. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors.