Systems Capacity Analyst jobs in Syracuse, NY

Job Summary:

The Systems Analyst is responsible for the coordination, direction and administrative functions for all Mobility & Integrations (M&I) systems and applications within the IMT-Telecommunications department. Independently design and program the M&I software and applications. Make autonomous decisions and create workflows for all M&I systems. Design complex technical solutions for critical communications throughout Upstate Medical University, especially for Nursing. Collaborate with Nursing on alarm and alert management and clinical workflow. Ensure voice communications and clinical workflows that impact the hospital's operations run seamlessly. Work with all end-users, staff and departments, particularly Network Security & Operations, to troubleshoot potential wired and wireless network issues that impact M&I-supported applications. Directly oversee and/or assist training and education on supported systems to over 5,500 faculty and staff. Lead and/or provide key support for the entire supply chain of supported hardware, equipment and accessories.

Minimum Qualifications:

Associates degree in Business, Telecommunications, Information Systems or related field and a minimum of five (5) years of experience with system/application support, OR a Bachelor's degree and three (3) years of experience with system/application support, OR an equivalent combination of education and experience (7 years) required. Solid written and verbal communication skills as well as a proven customer service track record required. Consideration given in lieu of formal degree with requisite experience.

Preferred Qualifications:

Bachelor's Degree and experience working in a hospital or clinical setting preferred. A background in IT applications used by Nursing is desired.

Work Days:

8:00a-5:00p, other hours as needed. Flexibility is available.

Message to Applicants:

There are two positions available (#77111 & #77110). Duties and responsibilities for this position (#77111) are focused on alarm and alert management, as well as support of the suite of Vocera applications.

Hybrid and remote options may be available.

Recruitment Office: Human Resources