Systems Consultant/Engineer (Pre & Post Sales) jobs in Caldwell, ID

REYCO Systems has been a leader in the food processing equipment industry for over 49 years and we are still growing. We take pride in being a family-owned company. We are looking to grow our team with a self-motivated, enthusiastic, and driven individual. This person will be a vital resource for our ongoing success and growth as a company.

Learn more about our organization: https://youtu.be/q4tDLrX69SA

Job Responsibilities:

• Assist customers in finding the parts they are looking for, including answering questions, educating on product usage, and providing advice for maintenance and installation.
• Manage inbound parts calls.
• Provide service technicians with parts as required.
• Use parts knowledge to assist other team members.
• Process customer purchase orders and requests for quotations.
• Generate PO’s as required to procure items in support of parts sales.
• Provide customers with product and delivery information.
• Provide accurate information regarding availability of in-stock items.
• Obtain accurate information from vendors relating to shipment dates and expected date of delivery.
• Ability to generate quotes to customers with pricing and lead time details.
• Generate new and repeat sales by providing product and technical information in a timely manner.
• May be required to support ERP part numbering and standardization efforts.

Job Requirements: 

• High School diploma or the equivalent.
• 1-3 years’ experience.
• Customer service skills.
• Both verbal and written communication skills.
• Ability to handle high call volume.
• Excellent and confident customer support skills and positive disposition.
• Excellent organizational skills
• Ability to use common MS Office applications such as Word, Excel and Access.
• Prior experience with an ERP system is a plus.

Benefits: 

• Medical, dental and vision insurance
• Flexible spending account
• Health savings account
• Life insurance
• Disability insurance
• 401(k), company match and profit sharing
• Paid vacation, holidays, & sick leave
  
• Continued education reimbursement
• Years of service bonus
• Flexible schedule opportunities