Systems Consultant/Engineering Manager jobs in Santa Ana, CA

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Our client is looking to hire a Customer Systems Manager role in Fountain Valley, CA area.

Responsibilities:

• Manager, Customer Systems is responsible for working and directly engaging with 3rd Party vendors to develop and maintain the technical capabilities.
• Successful candidate will work directly with business and IT to ensure deliverables fall within the applicable scope and budget.
• He or she will coordinate with other departments to ensure all aspects of each project meet defined objectives.
• Engage with business divisions, After Sales, Retail Process, Customer Experience, and Product Experience.
• Business areas to understand their needs and work collaboratively to identify and scope a solution to meet those needs.
• Engage with vendor partners to develop applications to meet the needs of the various business units.
• Manage project issues, risks, and remedial actions to ensure they are delivered on-time, within scope, and within budget.
• Lead in the creation of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.
• Interact closely with both business stakeholders and technical teams throughout a project’s lifecycle.
• Engage with the business to ideate projects, develop the business ROI, present projects for approval, and work with procurement to secure funding for approved projects.
• Manage the development and publishing of various project reports and presentations, i.e., project charter, project executive status report, weekly status report, major milestones/activities report, planning/communication report, research/investigation/survey report, project closing report, project training guides etc
• Provide leadership and guidance on project tasks to team members, contractors, and junior staff based on individual strengths, skill sets and experience levels
• Monitoring and assessing performance of other individuals or organizations to make improvement or take corrective action on system projects.

Qualifications:

• Must be a high school graduate.
• Six or more years of automotive service, parts, and customer experience related systems with an understanding of IT organizations, their purpose, and the development life cycle.
• Agency and/or supplier management experience helpful.
• Experience applying common development methodologies, financial analysis, and project management techniques

Job Type: Full-time

Pay: $85,000.00 - $122,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Ability to commute/relocate:

• Fountain Valley, CA: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person