Systems Support Assistant jobs in Lompoc, CA

Salary Range: $18.93 - $26.09

Pay rates are determined based on experience and internal equity.

Position Summary:

• The Oncology MA Office Support reports to the Hematology-Oncology Site Supervisor with secondary oversight and coordination of duties by the North 3rd Center site clinic manager.
• Performs duties in support of both front office clerical staff and back office clinical staff.
• Assist with patient intake coordination as directed.
• Supports and performs as needed a wide range of clerical duties including:
  • Registration of patients, including interviewing, completion of required forms, and room assignment.
  • Provides information regarding services and policies.
  • Obtains accurate demographic and insurance data.
  • Verifies insurance coverage and authorization for treatment.
  • Communicates with other departments regarding registration of patients.
  • Performs routine pre-admitting counseling including financial counseling/screening.
  • Greets, processes, and directs inquiries from patients and visitors with efficiency and respect.
  • Accepts patient valuables.
• Supports and performs as needed a wide range of Clinical support duties including:
  • Assists with office procedures and provides direct patient care. 
  • Obtain and document patient history and vital signs (i.e., height, weight, BP). 
  • Clean exam room tables, chairs, surfaces, blood pressure cuffs, patient care equipment and other equipment as needed. Keep exam rooms stocked with supplies. 
  • Organize and maintain clinical stations and medication rooms as needed. 
  • Occasionally cover for other non-licensed staff as deemed necessary. 
• Displays a caring and responsive attitude and conducts all activities respecting patient, family and employee rights and expectations.
• Demonstrates sound cost containment techniques.
• Adheres to established safety requirements and procedures to ensure a safe working environment.
• Adheres to all policies and procedures including adherence to HIPAA regulations.
• Completes annual performance and competency evaluation process with management and participates in goal setting, performance improvement and educational training as needed.
• Participates in department quality improvement, clinic safety, infection control and hazardous materials programs/activities. 
• Attends required meetings and participates in committees as requested.
• Exercises discretion and maintains a high level of confidentiality.
• Completes special projects or other duties as assigned.

District Responsibility:

• Support of the District Mission and Values
• Demonstrate Respect, Professionalism and Courtesy to all patients, other providers and coworkers.
• Constantly use C-I-CARE principles when communicating with others.

Position Duties/Responsibility:

• Performs opening and closing duties as directed by supervisor.
• Make necessary outgoing calls, confirming patient appointments, rescheduling appointments, etc.
• Greet and check patients in.
• Accurate capture of all pertinent registration data and confirm all patient information is accurate and up-to-date.
• Obtain physician orders as needed for referral processing, pre-arrival authorization and patient registration.
• Collect patient's insurance information, verify insurance coverage, and obtain insurance authorization when applicable.
• Monitors providers' schedules.
• Collect copayments/patient balances.
• Maintain cash drawers.
• Responsible for assuring the front desk and lobby are tidy.
• Provides list to medical staff of missed/cancelled appointments.
• Assists Medical Records Department when necessary.
• Maintain and distribute the Hematology/Oncology on-call schedule.
• Operate the overhead paging system, telephone switchboard and call transfers, and assist with messages through the electronic health record and all other forms of office communications.
• Determine when assistance is needed from other departments and/or Director and follow through to ensure that patient care is not compromised.
• Ability to communicate well with patients, families, co-workers, physicians, other members of the healthcare team, etc. 
• Ability to adapt to varied, age-specific and/or specialized groups.  
• Ability to understand use, function, interpret, document, and keep records.  
• Ability to interpret, adapt and apply guidelines and procedures.  
• Ability to react calmly and effectively during emergency situations.  
• Ability to read, write and communicate effectively in English.  
• Ability to organize and prioritize work.   
• Ability to follow oral and written instructions.   
• Ability to reason and make sound judgments.  
• Skill in identifying problems and recommending solutions.  
• Skill in establishing and maintaining effective working relationships with co-workers, management, patients, medical staff, and the public.  
• Skill in accepting constructive criticism and giving suggestions in a professional manner.  
• Other Duties Assigned by Supervisor