Systems Support Assistant jobs in Madison, WI

Systems Support Assistant assists in the installation, maintenance, and general support of systems. Assists users with questions or problems. Being a Systems Support Assistant may help perform system backups and recovery and install new software. May require an associate degree or equivalent. Additionally, Systems Support Assistant typically reports to a supervisor or manager. The Systems Support Assistant works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Systems Support Assistant typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)

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Systems Support Specialist II
  • Generac Power Systems
  • Whitewater, WI FULL_TIME
  • Company Generac Power Systems

    Name Systems Support Specialist II

    Req # 64314

    Employment Type Full Time

    Shift 1st

    At Generac, our people help make the world safer, brighter, and more productive. We are united by our efforts to inspire change for a better world; impact our people and community; influence and achieve positive results; and innovate the industry. Our shared goals allow people with diverse backgrounds and points of view to work together, bringing our global customers peace of mind through reliable products and exceptional support.

    The Systems Support Specialist II is responsible for providing technical support of desktop computers, laptops, telephones, peripherals, applications, and related technology. This position is expected to handle more complex or advanced technical support with assistance of System Matter Experts when required. Answers user PC and software questions, serve as liaison with the Information Technology Department, assists with software training, and troubleshooting hardware and software applications. Employee may be at remote site without quick access to higher tier of support.


    Essential Duties & Responsibilities:
    • Provide hands on support by installing, diagnosing, repairing, maintaining and upgrading laptops, desktops, phone, printers, bar code scanners and peripherals within an office and manufacturing environment. Support higher level support specialists with local server hardware, operating systems, network infrastructure and telephony by delivering hands on support thru troubleshooting incidents with customers via phone or virtual communication.
    • Perform assigned tasks with minimum supervision and manages efforts based on proper triage prioritization, documentation and closure; takes corrective action and/or escalates incidences to reduce service down time.
    • Assist in the implementation(s) of business systems and manufacturing initiatives delivering configurations and end user desktop support with adaptation and assistances of usage.
    • Create documentation on new issues resolved, root cause analysis as well as troubleshooting steps attempted prior to closing or escalation of service requests.
    • Perform system upgrades; assist end users with migrating to new applications and converting personally developed data files. Follow operational standards for reporting, monitoring, troubleshooting and sourcing issues with provided tool sets.


    Minimal Qualifications:
    • Associate degree in Computer Science or equivalent experience
    • 2 years of experience troubleshooting PC's, printers, phone and network issues


    Preferred Qualifications:
    • Bachelor's degree in Computer Science
    • MCSE (Microsoft Certified Systems Engineer)
    • MCTS (Microsoft Certified Technology Specialist)
    • CNA (Cisco Certified Network Administrator)
    • ITIL (Information Technology Infrastructure Library) certification
    • Combination of in-person support as well as virtual (remote) support



    Physical demands: While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus. Will be required to work at heights within a lift to support infrastructure hardware installs and troubleshooting events. Up to 10% travel and valid Driver's License required.


    "We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law."

    Generac Power Systems Inc. is an equal opportunity employer/Minorities/Females/Vet/Disability.

     

  • 1 Month Ago

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Professional Monitor
  • Night Owl Support Systems, LLC
  • Madison, WI FULL_TIME
  • Positions Available: MonitorLocation: Madison, WIAbout Night Owl Night Owl Support Systems, LLC (NOSS) is a service provider for people of all abilities. Unlike traditional service providers, NOSS spe...
  • 3 Days Ago

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DIRECT SUPPORT PROFESSIONAL
  • Productive Living Systems, Inc.
  • Whitewater, WI OTHER
  • Job Details Job Location: Southern Lakes Region - Whitewater - Whitewater, WI Salary Range: $15.00 Hourly DescriptionThe Direct Support Professional is responsible for advancing the PLS mission to emp...
  • 5 Days Ago

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Warehouse assistant
  • AdvaCare Systems
  • Prairie, WI FULL_TIME
  • Job Description The Warehouse Assistant is responsible for the cleaning, maintenance, and testing of durable medical equipment. Job Duties Cleaning and disinfecting of durable medical equipment; Resto...
  • 1 Month Ago

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Clinical Trial Assistant
  • VorTek Systems
  • Madison, WI FULL_TIME
  • Benefits Are AvailableSchedule: M- F Shift hours will vary, (6:00AM-2PM), (3:00PM to 11:00PM), or (11:00PM to 7:00AM), schedule out every Fri showing the shift hours for 2 weeksProjected duration: 6 m...
  • 5 Days Ago

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Systems Support Specialist II - Onsite
  • DR Power
  • Whitewater, WI FULL_TIME
  • Company Generac Power Systems Name Systems Support Specialist II Req # 64314 Employment Type Full Time Shift 1st At Generac, our people help make the world safer, brighter, and more productive. We are...
  • 1 Month Ago

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0 Systems Support Assistant jobs found in Madison, WI area

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Lead, Quality Assurance-Remote
  • Navitus
  • Madison, WI
  • Lumicera Health Services Powered by Navitus Innovative Specialty Pharmacy Solutions- Lumicera Health Services is definin...
  • 3/29/2024 12:00:00 AM

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Pharmacy Technician FT
  • Ingles Markets, Incorporated
  • Madison, WI
  • Location: Madison - Store 444: 1441 Eatonton Rd Madison GA 30650 Requirements Ideal candidates will possess interpersona...
  • 3/28/2024 12:00:00 AM

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Warehouse Associate
  • Alliant Power
  • Windsor, WI
  • Under the direction of the Warehouse lead, perform warehouse functions to assure the correct and efficient flow of inven...
  • 3/28/2024 12:00:00 AM

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Retail Parts Pro
  • Advanceautoparts
  • Madison, WI
  • Location: Location: Retail Parts Pro in Madison, WI at Advance Auto Parts **Location:** 6211 McKee Rd **Career Descripti...
  • 3/28/2024 12:00:00 AM

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Internal Revenue Agent (Compliance Automation Specialist - Examiner) 12 MONTH ROSTER (Amended)
  • Department Of The Treasury
  • Madison, WI
  • Duties WHAT IS THE SMALL BUSINESS/SELF EMPLOYED (SBSE) DIVISION? A description of the business units can be found at: ht...
  • 3/28/2024 12:00:00 AM

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Customer Service Associate
  • Mirus Bio, LLC
  • Madison, WI
  • JOB TITLE: Customer Service Associate DEPARTMENT: Customer Service FOCUS: Customer Service LOCATION: Onsite, Madison, WI...
  • 3/27/2024 12:00:00 AM

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GMP Quality Assurance Assoicate -- $3000 Sign on Bonus!
  • Eurofins
  • Madison, WI
  • Company Description Interested in contributing to improving and saving lives? Eurofins Food Chemistry Madison is growing...
  • 3/27/2024 12:00:00 AM

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Logistics Specialist
  • Clontech Laboratories, Inc.
  • Madison, WI
  • Job Title: Logistics Specialist Reports to: Supervisor, Distribution FLSA Class: Non-exempt Learn more about our company...
  • 3/25/2024 12:00:00 AM

Madison is located in the center of Dane County in south-central Wisconsin, 77 miles (124 km) west of Milwaukee and 122 miles (196 km) northwest of Chicago. The city completely surrounds the smaller Town of Madison, the City of Monona, and the villages of Maple Bluff and Shorewood Hills. Madison shares borders with its largest suburb, Sun Prairie, and three other suburbs, Middleton, McFarland, and Fitchburg. Other suburbs include the city of Verona and the villages of Cottage Grove, DeForest, and Waunakee as well as Mount Horeb, Oregon, Stoughton, and Cross Plains among others. According to th...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Systems Support Assistant jobs
$52,832 to $72,381
Madison, Wisconsin area prices
were up 1.3% from a year ago