Company Generac Power Systems
Name Systems Support Specialist I
Req # 64302
Employment Type Full Time
Shift 1st
- Provide verbal/over the phone and remote support by installing, diagnosing, repairing, maintaining and upgrading laptops, software, desktops, phones, printers, bar code scanners and peripherals within an office and manufacturing environment, escalate unresolved requests to Tier 2/3 personnel
- Create knowledge base documentation on new issues dissolved as well as troubleshooting steps attempted prior to closing or escalating requests
- Maintain asset inventory of software and hardware through the asset management tool set.
- Follow operational standards for reporting, monitoring, troubleshooting and sourcing issues with provided tool sets
- Ensure all configurations and specifications comply with IT policies and security parameters
- Perform assigned tasks with minimal supervision and manages efforts based on proper prioritization documentation, closure, takes corrective actions and/or escalate incidents to reduce downtime
- High School Diploma
- Associates or Bachelor's degree
- Microsoft Certified Systems Engineer and Microsoft Certified Technology Specialist certifications
- 2 years in troubleshooting PC's, printers, phone and infrastructure issues
- Knowledge of Microsoft Windows 7/10 OS, Office 2010/2016, O365, network printing, active directory services.
- Solid understanding of networking, wireless and telecommunication fundamentals. Strong problem solving skills.
- Solid verbal and written communication skills and willingness to actively contribute in a team environment.
- Effective, customer service focused communication skills. High level of resourcefulness and responsiveness in an environment which requires maximum system performance, minimum down time, and high degree of customer satisfaction and confidence within a fast paced environment.
- Ability to travel to other locations as necessary