Systems Support Assistant jobs in Muskegon, MI

Systems Support Assistant assists in the installation, maintenance, and general support of systems. Assists users with questions or problems. Being a Systems Support Assistant may help perform system backups and recovery and install new software. May require an associate degree or equivalent. Additionally, Systems Support Assistant typically reports to a supervisor or manager. The Systems Support Assistant works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Systems Support Assistant typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)

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SCORING POS SYSTEMS SUPPORT TECH
  • BRUNSWICK BOWLING PRODUCTS LLC
  • Muskegon, MI FULL_TIME
  • Job Summary:

    Brunswick Bowling Products is looking to expand its team of technical experts to meet the needs of the ever-expanding Bowling and Family Entertainment centers throughout the world!


    The goal of Brunswick’s Technical Support Team is to provide the best combination of customer service and technical skills needed to maintain the complex Point-of-Sale and Scoring systems utilized in our customer’s facilities.


    Employing a combination of email/phone support with the latest remote support capabilities the technician will provide assistance with various components such as: Windows Servers, POS stations and peripherals, wired and wireless tablets, Cloud-based CRM, and various serial and network connected devices.


    Duties and Responsibilities:

    On-premises duties

    • Evaluate and prioritize support requests via phone, voicemail, email and via internal requests
    • Analyze issue with on-site staff to determine the scope of the issue and customers’ attempts for resolution
    • Review available resources (knowledge base, manuals, team members, online resources) to determine the best path(s) for resolution
    • Remotely access customer systems as necessary to perform diagnostics
    • Provide guidance for basic system operation questions
    • Assist customers with firmware and software updates as needed
    • Assist installation teams remotely with installations due to hardware/software issues
    • Staging of replacement servers and clients in-house for remote installation
    • Document customer issue, resolution steps, and final resolution in ticket tracking system
    • Work with experienced technicians to evaluate issues for escalation that cannot be resolved using standard troubleshooting
    • Work with experienced technicians to create documentation for the Brunswick Knowledgebase


    Off-premises duties

    • Occasional travel to customer sites for education on new products and their installation/maintenance

    Preferred Knowledge & Skills:

    • Understanding of Windows Server/Client operations in a non-Domain configuration
    • Understanding of medium to large scale networks, consisting of interconnected LAN and WLAN setups and wireless infrastructure
    • Ability to perform basic SQL operations: executing queries, creating/restoring backups, and performing database repairs
    • Understanding of computer imaging software, such as Acronis Cyber Backup for remote system rebuilds due to hardware failure or software corruption
    • Ability to translate complicated processes into step-by-step procedures to walk the customer through remotely


    Minimum Position Qualifications:

    Experience


    2 years of IT or Software technical support services or 2 years demonstrated knowledge of Bowling Products operations or service.


    Education Level


    Associates degree (A.A.) or equivalent in progress from a two-year college or technical school; Electronics or Computer Science preferred.

  • 8 Days Ago

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25U Signal Support Systems Specialist
  • Army National Guard
  • Montague, MI FULL_TIME
  • Communication is the pulse of Army National Guard units, and it’s up to the Signal Support Systems Specialist to ensure the information keeps flowing so the military doesn’t miss a beat. Signal Suppor...
  • 1 Month Ago

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25U Signal Support Systems Specialist
  • Army National Guard
  • Traverse, MI FULL_TIME
  • Communication is the pulse of Army National Guard units, and it’s up to the Signal Support Systems Specialist to ensure the information keeps flowing so the military doesn’t miss a beat. Signal Suppor...
  • 1 Month Ago

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Support Staff
  • HGA Support Services
  • White, MI FULL_TIME
  • Find a purposeful career and not just a job! Your presence can make a difference in someone's life every day. Here in the White Cloud Area our group homes are in need of Direct Support Professionals t...
  • Just Posted

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Direct Support Professinal
  • HGA Support Services
  • Fremont, MI FULL_TIME
  • Job Description: Direct Care Staff Location: Fremont, MI, 49441 $15/ hr. Retention/ Longevity Bonus Each Year Job Responsibilities: Support individuals with cognitive, physical, and/or other impairmen...
  • 3 Days Ago

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Direct Support Professional
  • HGA Support Services
  • Hart, MI FULL_TIME
  • Find a purposeful career and not just a job! Your presence can make a difference in someone's life every day. Here in the Hart Area our group homes are in need of Direct Support Professionals to work ...
  • 14 Days Ago

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0 Systems Support Assistant jobs found in Muskegon, MI area

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IT Support Specialist I
  • MiHIN
  • Grand Rapids, MI
  • **IT Support Specialist I** Remote - Grand Rapids, MI **Position Purpose** The IT Support Specialist is responsible for ...
  • 3/28/2024 12:00:00 AM

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Yardi Support Specialist
  • Monarch Investment And Management Group
  • Grand Rapids, MI
  • **Yardi Support Specialist** Information Technology - -- Grand Rapids, Michigan Monarch Investment is the 9th largest mu...
  • 3/28/2024 12:00:00 AM

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Human Resources Assistant
  • Tramec LLC
  • Muskegon, MI
  • Job Description Job Description Description: Come join a growing company that has seen double digit growth over the past...
  • 3/28/2024 12:00:00 AM

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Travel CVOR Technologist - $2,700 per week
  • TRS Healthcare
  • Muskegon, MI
  • Trinity Health FirstChoice is seeking a travel CVOR Technologist for a travel job in Muskegon, Michigan. Job Description...
  • 3/28/2024 12:00:00 AM

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Travel CVOR Technologist - $3,000 per week
  • TRS Healthcare
  • Muskegon, MI
  • Trinity Health FirstChoice is seeking a travel CVOR Technologist for a travel job in Muskegon, Michigan. Job Description...
  • 3/28/2024 12:00:00 AM

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Travel CVOR Technologist - $1,939 per week
  • TRS Healthcare
  • Muskegon, MI
  • Fusion Medical Staffing-Nursing is seeking a travel CVOR Technologist for a travel job in Muskegon, Michigan. Job Descri...
  • 3/28/2024 12:00:00 AM

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Human Resource Benefits Specialist
  • Mid-Size Company in Muskegon, MI
  • Muskegon, MI
  • Job Description Job Description ESSENTIAL DUTIES AND RESPONSIBILITIES: Process benefits-related transactions including e...
  • 3/26/2024 12:00:00 AM

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INFO SYSTEMS TECH II - FT
  • Muskegon County
  • Muskegon, MI
  • Description of Work The Information Systems Technician II assists Information Systems Integrators in the development, de...
  • 3/25/2024 12:00:00 AM

Muskegon (/mʌˈskiːɡən/) is a city in the U.S. state of Michigan, and is the largest populated city on the eastern shores of Lake Michigan. At the 2010 census the city population was 38,401. The city is the county seat of Muskegon County. It is at the southwest corner of Muskegon Township, but is administratively autonomous. The Muskegon Metro area had a population of 172,188 in 2010. It is also part of the larger Grand Rapids-Wyoming-Muskegon-Combined Statistical Area with a population of 1,321,557....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Systems Support Assistant jobs
$50,430 to $69,091
Muskegon, Michigan area prices
were up 1.3% from a year ago