Systems Support Assistant jobs in Racine, WI

Systems Support Assistant assists in the installation, maintenance, and general support of systems. Assists users with questions or problems. Being a Systems Support Assistant may help perform system backups and recovery and install new software. May require an associate degree or equivalent. Additionally, Systems Support Assistant typically reports to a supervisor or manager. The Systems Support Assistant works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Systems Support Assistant typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)

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Technical Support Specialist
  • Parata Systems
  • Pleasant Prairie, WI FULL_TIME
  • Technical Support Specialists (TSS) provide entry-level technical phone support and problem resolution for customers of Parata's pharmacy automation solutions. TSS will instruct customers and field engineers in the basic operation and maintenance of the hardware, software and related network and database applications. To be successful in this role, previous experience troubleshooting technical products in person or via telephone is crucial. Prior customer service experience and strong computer skills are a must.

    Key Responsibilities

    • Provides level one technical support in a Technical Assistance Center environment. Consults with field service engineers and other support staff; applies technical knowledge to diagnose problem; refers to technical manuals and schematics; requests assistance, as necessary, from more senior staff; following-up with local service personnel to ensure problem resolution and customer satisfaction.
    • Maintains problem ownership & accountability. Follows up on problems, identifies recurring issues, process status, and follow through with customer.
    • Maintains documentation and service reports via electronic reporting in Salesforce.com
    • Maintains a knowledge base of the products, prices and services available to the customer
    • Operates within acceptable parameters and call handling expectations
    • Fosters positive customer relations by responding to complaints/inquires in a cooperative, supportive, and professional manner; resolving problems in a timely and efficient manner.
    • May represent Technical Assistance Center interests on cross functional project teams as needed.
    • Is available to work, as scheduled, during the hours of department operation. Current hours are 8:00 am to 11:00 pm seven days per week, including holidays.
    • Has ability to work weekend shifts and holiday coverage, as scheduled, on a rotational basis.

    Skills and Experience

    • One industry certification strongly desired (CompTIA A , Net , Security ).
    • Associates degree in business or technical field (preferred) with 1-2 years of technical support experience. Two or more years of applicable experience may be substituted for the formal education requirement.
    • Software knowledge; Microsoft certification or IT support experience a plus.
    • Proven customer service experience in a technical support environment.
    • Demonstrated technical ability. Ability to comprehend technical issues and read technical manuals.
    • Possess solid customer service skills. Ability to ensure effective troubleshooting techniques with end users of various levels of technical expertise.
    • Excellent communication skills including good grammar, enunciation and listening skills.
    • Highly motivated to provide superior customer care.
    • Familiarity with basic networking hardware and software components.
    • Ability to work in a team environment.
    • Self-motivated individual with strong work ethic.
    • Able to work with minimal supervision.
    • Willingness to extend him/herself beyond the specified workday as required by the situation.
    • Possess the skill set necessary to document practices and procedures.

    Work environment and physical demands

    The characteristics described below are representative of those encountered while performing the essential functions of this position. When properly requested and when feasible (without undue hardship to the organization), reasonable accommodations will be made to enable individuals with disabilities to perform essential job functions.

    • Work will primarily be in the office setting with limited opportunities to be exposed to adverse environmental conditions.
    • Work will be primarily working with fingers by picking, pinching, typing and grasping often with repetitive motion.
    • Must have visual acuity for viewing a computer screen, the ability to talk, hear and sit for extended periods of time.
    • Must be able to carry, lift and push/pull up to 5 pounds frequently and up to 30 pounds occasionally.
    • Additional physical duties may be required as necessary.

    IF YOU REQUIRE AN ACCOMMODATION FOR THE APPLICATION PROCESS, PLEASE EMAIL jobs@parata.com.

    Parata is an equal opportunity employer. All qualified candidates will receive consideration for employment without regard for race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin or citizenship status, age, disability, genetic information, or veteran's status.


    We commit to take actions to safeguard again discrimination in employment policies, recruiting, employee compensation, promotions, and terminations against any applicant or employee on the basis of race, color, national origin, sex, gender identity, sexual orientation, age, religion, creed, disability, or veteran's status.


     

  • 1 Month Ago

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Administrative Assistant
  • Southport Engineered Systems
  • Caledonia, WI FULL_TIME
  • JOB TITLE: Administrative Assistant DEPARTMENT: Commercial Service HOURS: 7:00AM – 3:30PM, Monday through Friday on-site DESCRIPTION: The Administrative Assistant role is someone who is a highly motiv...
  • 28 Days Ago

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Administrative Assistant II - 34247
  • infinite Computing Systems
  • Waukegan, IL CONTRACTOR
  • Work on purchase order request creation. Data entry - good typing speed required. Inventory system updates. Strong excel skills. Experience on SAP/SRM or Maximo system is a plus. Inventory management ...
  • 1 Month Ago

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Press Assistant- 1st and 3rd shift full time
  • Burlington Graphic Systems, Inc.
  • Racine, WI FULL_TIME
  • Why choice BGS?ESOP employee ownedFitness center on location (weights, full basketball court)Benefits after 90 daysSpecific Duties • Set-up of feed system of presses. • Continue running jobs in the ab...
  • 8 Days Ago

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Program Support Assistant
  • Veterans Health Administration
  • North Chicago, IL FULL_TIME
  • This position is located in the Department of Surgery, within the Specialty Care Directorate at the Captain James A. Lovell Federal Health Care Center, North Chicago, Illinois. The Captain James A. Lo...
  • 3 Days Ago

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Program Support Assistant (OA)
  • Veterans Health Administration
  • North Chicago, IL FULL_TIME
  • This position is aligned under the Directorate of Surgical Services, under the Office of the Clinical Director, located at the Captain James A. Lovell Federal Health Care Center (FHCC), North Chicago,...
  • 18 Days Ago

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0 Systems Support Assistant jobs found in Racine, WI area

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HRIS Systems Analyst (Hybrid)
  • Veolia
  • Milwaukee, WI
  • Job Details Company Description About Veolia North America: A subsidiary of Veolia Group, Veolia North America (VNA) off...
  • 3/29/2024 12:00:00 AM

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Quality Engineer
  • JellTech Consulting
  • Lake Geneva, WI
  • Job Description Job Description We are seeking a Quality Engineer to join a local automotive plastics manufacturer in th...
  • 3/29/2024 12:00:00 AM

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Technologist-Sonography
  • Ascension
  • Racine, WI
  • Details Sign-on bonus: $9,000.00 Department: Imaging Schedule: Part Time - Weekend Option - 24hrs per week Hospital: All...
  • 3/29/2024 12:00:00 AM

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Surgical Tech First Assist - Operating Room
  • Ascension
  • Racine, WI
  • Job DescriptionDetails Sign-on bonus: $15,000 Department:Operating Room Schedule:Monday - Friday; 6:30A-3P, rotating cal...
  • 3/28/2024 12:00:00 AM

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Surgical Tech First Assist - Operating Room
  • Ascension
  • Racine, WI
  • Details Sign-on bonus: $15,000 Department: Operating Room Schedule: Monday - Friday; 6:30A-3P, rotating call weekday cal...
  • 3/27/2024 12:00:00 AM

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IT Support Specialist Milwaukee, WI
  • Phoenix Investors LLC
  • Milwaukee, WI
  • IT Support Specialist PHOENIX INVESTORS OPEN POSITIONS **POSITION OVERVIEW** Phoenix Investors is seeking an IT Support ...
  • 3/26/2024 12:00:00 AM

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Technologist-Nuclear Medicine
  • Ascension
  • Racine, WI
  • Details Sign-on bonus: $3,500.00 Department: Nuclear Med. Schedule: 32 hours per week / 4 eight hour days per week from ...
  • 3/26/2024 12:00:00 AM

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Technologist-Multimodality
  • Ascension
  • Racine, WI
  • Details Sign-on bonus: $15,000.00 Department: Imaging Schedule: Monday to Sunday, 2100 - 0700. The shift is 7 days on, a...
  • 3/26/2024 12:00:00 AM

Racine (/rəˈsiːn/ rə-SEEN) is a city in and the county seat of Racine County, Wisconsin, United States. It is located on the shore of Lake Michigan at the mouth of the Root River. Racine is located 22 miles south of Milwaukee. As of the 2010 U.S. census, the city had a population of 78,860, making it the fifth-largest city in Wisconsin. Its median home price of $103,625 makes it one of the most affordable cities in Wisconsin to buy a home. In January 2017, it was rated "the most affordable place to live in the world" by the Demographia International Housing Affordability survey. Racine is th...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Systems Support Assistant jobs
$52,969 to $72,569
Racine, Wisconsin area prices
were up 1.8% from a year ago