Systems Support Assistant jobs in Richland, WA

Systems Support Assistant assists in the installation, maintenance, and general support of systems. Assists users with questions or problems. Being a Systems Support Assistant may help perform system backups and recovery and install new software. May require an associate degree or equivalent. Additionally, Systems Support Assistant typically reports to a supervisor or manager. The Systems Support Assistant works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Systems Support Assistant typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)

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Deskside Support Technician
  • Cynet Systems
  • Richland, WA FULL_TIME
  • Job Description :

    Pay Range $35hour - $40hour

    • We are currently seeking a Deskside Support Technician to join the IS&T team.
    • Performs moderately complex assignments that require initiative and independent judgment in the selection and use of established principles and procedures.

    Performs a range of work activities in a wide variety of contexts.

    • Plans, schedules and monitors own work within a limited time horizon, using applicable methods, procedures, tools, equipment, and standards effectively with only occasional reference to others.
    • Responds to customers needs, questions and concerns in an accurate, effective and timely manner and expedites corrective actions.
    • Works with client to define timeframe requirements.
    • Performs specific tasks while utilizing established information technology standards and methods, including :
    • Field customer questions and service requests via calls, voicemail, email, and walk-ins.
    • Resolve end user IT issues remotely, in person, or dispatch to appropriate IT specialists.
    • Provide instruction to peers or customers as needed.
    • Monitor customer issues and IT service delivery via customer calls and on-line monitoring tools.
    • Escalate support issues to appropriate department IT manager.
    • Assist with operation of loaner equipment library.
    • Provides end user support in a fast paced, technically challenging IT environment.
    • Works at both a construction site and an office environment.
    • Installs and upgrades software and performs regular maintenance on personal computers and printers.
    • Documents support and diagnostic activities and accurately resolves and closes assigned trouble tickets by following customer support standards and procedures.
    • Actively manages customer expectations through effective communications.
    • Makes frequent contact with end users and customers to resolve problems and issues relating to information technology.
    • Works collaboratively to assist other Service Center and Deskside Support team members, ensuring team performance goals are met.
    • Spearhead service improvement initiatives, as requested by management.

    Qualifications :

    • BA / BS in Computer Science, Information Technology or related field from an accredited college or university, instead of a degree, 6 years of progressive, related experience.
    • Possess the legal right to work and remain in the United States without sponsorship.
    • Must be able to obtain a Department of Energy badge for access to the Hanford Site.
    • Experience in an IT Call Center troubleshooting user issues remotely.
    • Strong workstation hardware and software problem-solving skills.
    • Diplomatic skills in end user communication.
    • Handle customer interactions in an accurate, effective and timely manner, and articulate ideas in clear & concise reports.
    • Attention to quality, including accurate documentation of work completed.
    • Must be able to work productively with little supervision.
    • Must be able to physically move computers and associated hardware.
    • Related experience includes but is not limited to :
    • Windows workstation hardware and software.
    • Workstation imaging techniques and software.
    • MS Office and Internet Explorer.
    • Networking.
    • Infrastructure systems architecture concepts, configurations and standards.
    • Experience with automated call center software and multi-line phone systems.
    • Experience using remote deployment tools to install and configure software, remove spyware, troubleshoot hardware and software, etc.
    • Relevant IT certification preferable, such as A , Network or MCP.
    • 10 hours ago
  • 15 Days Ago

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Senior Systems and Licensing Support Engineer
  • Sargent & Lundy
  • Richland, WA FULL_TIME
  • Overview Sargent & Lundy is one of the most experienced full-service architect-engineering firms in the world. Founded in 1891, the firm is a global leader in power and energy with expertise in grid m...
  • 10 Days Ago

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Lead Systems and Licensing Support Engineer
  • Sargent & Lundy
  • Richland, WA FULL_TIME
  • Overview Sargent & Lundy is one of the most experienced full-service architect-engineering firms in the world. Founded in 1891, the firm is a global leader in power and energy with expertise in grid m...
  • 13 Days Ago

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Waste Groundwater Program Support. Assistant Manager (B030)
  • Cameo Consulting Group, LLC
  • Richland, WA FULL_TIME
  • Cameo Consulting Group, LLC, a management consulting practice based out of Alexandria, VA, is seeking a qualified and available Assistant Manager to support a potential Federal client onsite in Richla...
  • 10 Days Ago

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ECD Technical Support Assistant Manager (B029)
  • Cameo Consulting Group, LLC
  • Richland, WA FULL_TIME
  • Cameo Consulting Group, LLC, a management consulting practice based out of Alexandria, VA, is seeking a qualified and available Assistant Manager to support a potential Federal client onsite in Richla...
  • 13 Days Ago

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Advanced Medical Support Assistant-Incentives Authorized
  • Veterans Health Administration
  • Richland, WA FULL_TIME
  • Jonathan M. Wainwright Memorial VA Medical Center is looking to fill Advanced Medical Support Assistant positions at Richland, WA & Yakima, WA Community Based Outpatient Clinics. First cutoff of eligi...
  • 13 Days Ago

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0 Systems Support Assistant jobs found in Richland, WA area

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Registered Nurse - Relocation Assistance Available!
  • Yakima Valley Farm Workers Clinic
  • Kennewick, WA
  • Nursing opportunities with a mission-driven purpose in the Pacific Northwest: where your nursing career meets integrated...
  • 3/18/2024 12:00:00 AM

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IT Help Desk Technician
  • Peak Networks
  • Kennewick, WA
  • Peak Networks is a leading company in our industry in the region. We provide Managed Services to businesses in the Tri-C...
  • 3/18/2024 12:00:00 AM

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Senior Automation Engineer
  • TTi Global
  • Richland, WA
  • Position Responsibilities:* The primary duties consist of supporting and assisting in development, review, administratio...
  • 3/17/2024 12:00:00 AM

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Sr. IT Database Administrator (Remote in WA,OR,ID)
  • GESA CREDIT UNION
  • Richland, WA
  • Job Details Level Senior Job Location South Richland HQ - Richland, WA Position Type Full Time - Salary Education Level ...
  • 3/17/2024 12:00:00 AM

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Retail Fulfillment Associate
  • Macys
  • West Richland, WA
  • Responsibilities As a Fulfillment Associate, you will be responsible for driving a great shopping experience for our omn...
  • 3/16/2024 12:00:00 AM

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Travel CVOR Technologist - $2,147 per week
  • PRN Healthcare
  • Richland, WA
  • Fusion Medical Staffing-Nursing is seeking a travel CVOR Technologist for a travel job in Richland, Washington. Job Desc...
  • 3/15/2024 12:00:00 AM

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Power Systems Automation Engineer
  • Eaton
  • Kennewick, WA
  • Eaton's Electrical Engineering Services & Systems division is currently seeking a Power Systems Automation Engineer. The...
  • 3/15/2024 12:00:00 AM

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Nursing Director of Perioperative Services
  • Clinical Management Consultants
  • Benton City, WA
  • An exciting opportunity for a Director of Surgical Services just became available in the sunny southeastern Washington r...
  • 3/15/2024 12:00:00 AM

Richland (/ˈrɪtʃlənd/) is a city in Benton County in the southeastern part of the State of Washington, at the confluence of the Yakima and the Columbia Rivers. As of the 2010 census, the city's population was 48,058. July 1, 2017, estimates from the Census Bureau put the city's population at 56,243. Along with the nearby cities of Pasco and Kennewick, Richland is one of the Tri-Cities, and is home to the Hanford nuclear site. Richland is located at 46°16′47″N 119°16′53″W / 46.27972°N 119.28139°W / 46.27972; -119.28139 (46.279657, -119.281377). According to the United States Census Bureau, t...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Systems Support Assistant jobs
$56,837 to $77,868
Richland, Washington area prices
were up 2.9% from a year ago