Systems Support Assistant jobs in Spokane, WA

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 18,000 trained professionals
• 350 locations worldwide across 60 countries
• Fortune 500
• Globally unified systems

Job Description

The Data Centers' Support Specialist is responsible for resolving or escalating systems and application issues in a timely and professional manner as well as triaging incoming tickets to the Data Centers group.  The Support Specialist supports Expeditors' critical business systems and applications for its global locations. The Support Specialist is responsible for working with global customers, monitoring global production systems, analyzing issues, and identifying opportunities for process improvement.
Utilizing cross department collaboration and exceptional customer service, Expeditors' Support Specialists solve issues for customers 24 hours a day. 

 
KEY RESPONSIBILITIES

• Monitor the health and availability of systems and applications and follow procedures and processes to troubleshoot and resolve issues where possible
• Triage incoming Data Center tickets and resolve incoming Tier 1 tickets across Unix, Windows and Networking disciplines
• Escalation of issues to system administrators, engineers, and development teams as appropriate
• Respond to incoming requests professionally within expected support level objectives
• Document and track issues or problems with a high level of accuracy and attention to detail
• Provide support during outages and planned maintenance
• Process system backup tapes for offsite storage and retrieval
• Compile thorough and accurate shift crossover reports

 Relocation assistance is not offered for this position.

Qualifications

MINIMUM QUALIFICATIONS

• Exceptional customer service skills
• Excellent written and oral communication skills
• Superior organization skills
• Ability to multitask in a fast paced and demanding environment
• Ability to create instructional and technical documentation
• Resolve problems creatively using technology
• A relevant bachelor's degree, graduation from a technical program, or comparable work experience

DESIRED QUALIFICATIONS

• Skilled in applying a variety of triage and analysis techniques
• Knowledge of Unix, scripting, SQL and programming languages
• Previous work experience or training within IT

Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not transfer or sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity.

Additional Information

Expected hourly rate: $25.00 to $30.00

Expeditors offers excellent benefits:

• Paid Vacation (first year prorated based off month of hire then eligible for 15 days) 
• Holidays (10)
• Flexible Days (2)
• Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
• 401(k) Retirement Savings Plan with employer match
• Employee Stock Purchase Plan (ESPP)
• Medical, Prescription Drug, Dental & Vision Coverage
• Health Savings Account (HSA)
• Life and Disability Insurance
• Paid Parental Leave (additional eligibility criteria)
• Dependent Care Flexible Spending Account (DC FSA)
• Commuter Benefit
• Employee Assistance Program (EAP)
• Training and Personnel Development Program
• Educational Assistance and Reimbursement
• Position is full time (40 hours per week) Monday through Friday 
• Business professional dress code

All your information will be kept confidential according to EEO Guidelines.