Systems Support Assistant jobs in Springfield, OH

Business Systems/Support Analyst

Direct Hire 1099 or W2 only.

The client is not offering VISA sponsorship or subcontracting for this position.

This role is local to Enon, OH and has a Hybrid WFH vs Office option.

Job Overview:



The organization is looking for a business systems and support analyst that has at least 4-6 years in systems analysis, and requirements gathering.

The candidate should demonstrate recent SQL Application experience in a SQL 2008, 2012, 2014, 2016, 2019 environment, Power BI, and MS Visio tools. .NET is a plus experience as well as system/process requirement gathering for enhancements. A background in systems support is also required.

Responsibilities:

• 
  Develops solution specifications and detailed requirements for IT projects and M&I requests
• Facilitates sessions with stakeholders to determine technical requirements
• Manages and documents all business requirements for project work in conjunction with related Subject Matter Experts (SMEs)
• Initiates and manages risk assessment process to completion, which includes risk documentation and risk mitigation controls
• Establishes systems specifications and objectives, based on business requirements and cost effectiveness
• Develops test plans and coordinates software testing with internal partners. Completes testing when appropriate
• Ensures all duties including, but not limited to, requirements, test cases and test plans, are completed in accordance with all required documentation
• Collaborates with internal and external partners to ensure customer needs are met by reviewing requirements, status updates and associated issues
• Keeps abreast of technology, customer needs and industry-related trends
• Develops and maintains process maps for business systems and makes plans to accommodate future work requests
• Performs risk and business impact analysis for proposed enhancements and changes to business systems
• Advises and guides business units in the process of developing system enhancements, ideas and work requests. Captures potential benefits to assist with prioritization
• Identifies system requirements and evaluates new applications
• Documents interfaces between new and legacy systems
• Ensures assets are created and maintained in PPM/Archer and annually reviewed via Application Policy Statement updates
• Maintains requirement details in the appropriate ticketing system (e.g., Jit Bit, Service Now, PPM) as needed
• Collaborates closely with IT Architects to design optimal technical solutions to meet business needs while aligning with IT strategies
• Completes other duties, including special projects, as assigned by Management

Education Requirements:

• 
  High school plus college-level course work in IT-related field
• Education Level: Bachelor’s Degree or equivalent experience
• If Degree, preferred Major: MIS or Computer Science

Experience Requirements:

• 
  Min. 4-6 years experience in S/W, IT support, Business analyst, and Systems analyst areas.
• Experience with MS SharePoint, SQL, Power BI, MS Visio tools. .NET and business process management tools preferred

Skill Requirements:

• 
  Demonstrated expertise with Word, Excel and other MS Office suite applications
• Excellent communication, organizational and interpersonal skills and the ability to research and resolve issues
• Solid Knowledge of SQL, MS Excel, and Power BI, MS Visio tools. .NET is a plus.
• Strong facilitation skills for requirement elicitation and management communications
• Good understanding of business issues and technical implications
• Excellent understanding of client operations and systems
• Good problem-solving skills and attitude
• Ability to handle diverse situations, multiple initiatives and rapidly changing priorities
• Ability to present information, both verbal and written, in a clear and concise manner
• Ability to multi-task and track multiple efforts concurrently
• Ability to develop estimations, including the work steps and effort hours
• Good understanding of databases, development tools, infrastructure and software applications
• Ability to translate business requirement(s) into detailed technical documentation
• Experience with software deployment processes
• Familiarity with waterfall, agile and iterative software development lifecycles
• Ability to test thoroughly including boundary testing, negative testing, ad hoc testing and regression testing
• Ability to troubleshoot issues in the certification and production environments
• Understanding of organizational change management (OCM) to assist with adoption of system changes
• Ability to perform repeated bending, standing and reaching
• Ability to occasionally lift up to 40 pounds