Systems Support Assistant jobs in Tallahassee, FL

Systems Support Assistant assists in the installation, maintenance, and general support of systems. Assists users with questions or problems. Being a Systems Support Assistant may help perform system backups and recovery and install new software. May require an associate degree or equivalent. Additionally, Systems Support Assistant typically reports to a supervisor or manager. The Systems Support Assistant works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Systems Support Assistant typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)

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Technical Customer Support Specialist
  • VR Systems, Inc
  • Tallahassee, FL FULL_TIME
  • Company Description

    VR Systems is an employee owned (ESOP) company. We have more than 25 years experience working in the elections community. With continual legislative and technological changes, we're always challenged to be nimble and innovative. Our elections software reaches all the way from the back office database to the public facing webpages. We use the right tools to ensure our customers have the software they need to run successful elections.


    Job Description

    The Technical Customer Support Specialist's primary responsibilities are to provide phone support, troubleshoot software problems, and test new software releases.


    VR Systems is an employee-owned business, and our company culture is family-like. The ideal candidate for this position is a self-motivated, goal-oriented individual with an uncompromising work ethic, strong communication skills, and a keen desire to interact effectively as a member of our VR Systems team.

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    Duties/Responsibilities
    • Provide exemplary phone and email support for VR customers, assisting them with answering questions, troubleshooting technical issues, and the usage of products.
    • Must follow through when responding to customers and completing tasks to ensure that the customer’s needs have been thoroughly met or that the task has been accomplished to the manager’s satisfaction.
    • Keeps managers apprised of the status of critical customer support issues including but not limited to software problems, hardware problems, elections, deliveries, training, etc.
    • Should be attuned to customers’ needs and alert to spot difficulties, anomalies, non-intuitive procedure steps, and customer comprehension gaps to provide input on improvements to the web products design, operation, and documentation.
    • Interact daily with VR Systems’ application engineers, customer support, other managers, and company officers in the normal performance of their duties. This position may be required to back up other product areas and perform other duties as assigned.
    • Record and document items and events in ticket tracking and bug tracking software.
    • Test new software programs and bug fixes to ensure changes are fully functional prior to release to customers.
    • Organize and complete their own work assignments independently without direct supervision, although they will receive direction on prioritizing work from the Product Manager.


    Education/Experience
    • A bachelor's degree in a related field.
    • Ability to absorb many skills quickly, and show great flexibility in adapting to changing needs.
    • Must enjoy working with people and relate well to others but must be also able focus on and resolve tasks independently and must be a self-starter. 
    • Written communication skills are important. Verbal and interpersonal communication skills are essential. The job requires an attention to getting the details right as well as understanding the whole picture.
    • Should be able to learn to use our products quickly and must enjoy working in a professional team environment.
    • Act with high integrity and commitment toward the company's mission.


    Physical Requirements
    • Ability to sit at a desk for one or more hours at a time.
    •  Ability to operate computer and other equipment in the office.
    • Ability to lecture/teach a morning and afternoon training session.


    Benefits
    • Paid vacation and sick time
    • 401K matching plan
    • Health care and dental benefits
    • In addition, VR Systems is a 100% employee-owned company (ESOP). As a member of our ESOP, you share in the success of our company through stock ownership.


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    Location

    Preferred location - Texas

    Can be located in Tallahassee, FL working in a hybrid environment.


    Travel

     

    Due to the requirement to travel to customers' sites, employees must be able to obtain and maintain a valid Driver's license.

     


    Supervisory Responsibility

    This position has no supervisory responsibilities.


     


    VR Systems is an equal opportunity employer.

  • 22 Days Ago

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Techinical Customer Support Representative - EViD
  • VR Systems, Inc
  • Tallahassee, FL FULL_TIME
  • Company DescriptionVR Systems is a tech company located in Tallahassee, FL that specializes in election software. We have more than 30 years experience working in the Florida elections community. With...
  • 27 Days Ago

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IT Systems Support Specialist - TMV
  • FPL FOOD, LLC
  • THOMASVILLE, GA FULL_TIME
  • SUMMARY OF POSITIONResponsible for technical support of computers, printers, and software applications at facilities. Acts as member of IT project team for corporate wide systems and projects. ESSENTI...
  • 14 Days Ago

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25U Signal Support Systems Specialist
  • Army National Guard
  • Quincy, FL FULL_TIME
  • Communication is the pulse of Army National Guard units, and it’s up to the Signal Support Systems Specialist to ensure the information keeps flowing so the military doesn’t miss a beat. Signal Suppor...
  • 16 Days Ago

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Admin Assistant / Verbatim Hearing Reporter (PT)
  • Business Support Services of Salem, Inc.
  • Tallahassee, FL PART_TIME
  • Business Support Services is currently seeking a court reporter that provides verbatim reporting of Social Security hearings for the Office of Hearings Operations (OHO).Major Duties and Responsibiliti...
  • 11 Days Ago

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Neurology Nurse Practiitoner
  • Physician Assistant Solutions
  • Tallahassee, FL FULL_TIME
  • Neurology Physician Assistant/Nurse Practitioner Tallahassee, FL Currently seeking an Neurology Physician Assistant/Nurse Practitioner for an opportunity in the Tallahassee area. Interested candidates...
  • 11 Days Ago

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0 Systems Support Assistant jobs found in Tallahassee, FL area

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Subrogation Specialist
  • Afni, Inc.
  • Tallahassee, FL
  • The Subrogation Specialist is primarily responsible for supporting the Specialist II & III's with their daily work load,...
  • 3/29/2024 12:00:00 AM

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Business Analyst - Information Technology - Hybrid - W2 hire ONLY - no 1099 please
  • Titan Technologies
  • Tallahassee, FL
  • Job Summary: Titan Technologies, LLC (Titan) is seeking an experienced, Business Analyst to support the Implementation o...
  • 3/29/2024 12:00:00 AM

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Support Associate - Chico's
  • Chico's FAS, Inc.
  • Tallahassee, FL
  • With approximately 1,300 boutiques and outlets throughout the U.S., as well as an online presence for each of our brands...
  • 3/29/2024 12:00:00 AM

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Integration Developer
  • CAI
  • Miramar, FL
  • Integration Developer Req number: R2238 Employment type: Full time Worksite flexibility: Onsite Job Summary As the Integ...
  • 3/29/2024 12:00:00 AM

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IT Assistant - Hourly
  • Legends
  • Tallahassee, FL
  • The Role In this role, you will provide Point-of-Sale support for the Legends Venue. You will be responsible for the dep...
  • 3/29/2024 12:00:00 AM

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Fleet Mechanic
  • The Judge Group
  • Tallahassee, FL
  • Fleet Mechanic Date: Mar 22, 2024 Location: Tallahassee, FL, US, 32303-3197 #job-location.job-location-inline display: i...
  • 3/28/2024 12:00:00 AM

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Business Office Mgr
  • HRA
  • Tallahassee, FL
  • Essential Functions: Office Management: •Ensures incoming phone calls are managed •Assists Executive Director and Manage...
  • 3/26/2024 12:00:00 AM

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Electrician's Assistant
  • Fraser Electric Inc.
  • Tallahassee, FL
  • Job Description Job Description We are currently seeking an Electrician's Assistant! Your main responsibility is to assi...
  • 3/26/2024 12:00:00 AM

Tallahassee (/ˌtæləˈhæsi/) is the capital city of the U.S. state of Florida. It is the county seat and only incorporated municipality in Leon County. Tallahassee became the capital of Florida, then the Florida Territory, in 1824. In 2017, the population was 191,049, making it the 7th-largest city in the U.S state of Florida, and the 126th-largest city in the United States. The population of the Tallahassee metropolitan area was 382,627 as of 2017[update]. Tallahassee is the largest city in the Florida Panhandle region, and the main center for trade and agriculture in the Florida Big Bend and S...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Systems Support Assistant jobs
$48,580 to $66,556
Tallahassee, Florida area prices
were up 1.5% from a year ago