Systems Support Assistant, Sr. assists in the installation, maintenance, and general support of systems. Assists users with questions or problems. Being a Systems Support Assistant, Sr. may help perform system backups and recovery and install new software. May require an associate degree or equivalent. Additionally, Systems Support Assistant, Sr. typically reports to a supervisor or manager. The Systems Support Assistant, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Systems Support Assistant, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
This position is a technical support position for the Remote Support Services (RSS) Team. The RSS Team provides a singular, central contact point for ESPC clients, installation teams, and Performance Assurance project teams to receive remote assistance, minor and ongoing training, and support with Building Automation System operations, installation, functionality, comfort issues, and project warranty issues. In this position you will document and respond to clients (internal and external) inquiries in a closed loop process by taking ownership of the inquiry and either responding directly or escalating to appropriate resources. In addition to providing remote support in this position you will also be providing the backbone of ESPC performance monitoring, collecting client contractual compliance data, identifying EMS problems, and notifying project teams.
Integrity: being above board in all internal & external relationships
Decisiveness: can sort through information and make appropriate and timely decisions
Initiative: recognizes opportunity and action without being asked
Diligence: energized by being diligent in meeting deadlines and completing tasks on time.
Thoroughness: pays close attention to detail and produces accurate work in a timely fashion
Responsibility: understands expectations and follows through in accomplishing them
Position responsibilities:
Education:
Experience:
Essential skills and qualifications:
PHYSICAL DEMANDS: The physical demands described here are representative of those that
must be met by an employee to successfully perform the primary duties of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the primary duties.
The work is sedentary. Typically, the employee may sit comfortably to do the work. However, there may be some movement from area to area, transporting of items such as, a laptop computer, paper, books, and small parts, driving an automobile, etc.
WORK ENVIRONMENT: The work environment characteristics described here are representative of
those an employee encounters while performing the primary duties of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the primary duties.
While performing the primary functions of the job, the employee is regularly exposed to a general office
environment. During periods of project site visits, the employee will be exposed to outside weather
conditions as well as mechanical equipment rooms which could consist of confined spaces and loud
noises. Employee may work in different environments while on various job sites. This job will require
approximately 0-10% travel to project sites. Travel will occur using an automobile or by airplane to destinations.
Schneider Electric offers a robust benefits package to support our employees such as flexible work arrangements, paid family leave, 401(k) match, and more. Click here to find out more about working with us: http://se.com/us/careers.
We seek out and reward people for being straightforward, open, passionate, effective and challenging the status quo. We want our employees to reflect the diversity of the communities in which we operate. We welcome people as they are, creating an inclusive culture where all forms of diversity are seen as a real value for the company. We’re looking for people with a passion for success — on the job and beyond. See what our people have to say about working for Schneider Electric: https://youtu.be/6D2Av1uUrzY.
Let us learn about you! Apply today.
You must submit an online application to be considered for any position with us. This position will be posted until filled.
As a federal government contractor, all Schneider Electric U.S. employees (including U.S. territories and Puerto Rico) must be fully vaccinated against COVID-19, subject to federal laws.
It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.
Schneider Electric is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
What qualifications will make you successful for this role?
Let us learn about you! Apply today.
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Why us?
Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive.
€25.7bn global revenue
137 000 employees in 100 countries
45% of revenue from IoT
5% of revenue devoted for R&D
You must submit an online application to be considered for any position with us. This position will be posted until filled
It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.
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