Systems Support Assistant, Sr. jobs in Lancaster, PA

Systems Support Assistant, Sr. assists in the installation, maintenance, and general support of systems. Assists users with questions or problems. Being a Systems Support Assistant, Sr. may help perform system backups and recovery and install new software. May require an associate degree or equivalent. Additionally, Systems Support Assistant, Sr. typically reports to a supervisor or manager. The Systems Support Assistant, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Systems Support Assistant, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)

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Technical Support Engineering Manager
  • Cargas Systems Inc
  • Lancaster, PA FULL_TIME
  • Looking for an opportunity with a company whose Core Values include Teamwork, Customer Care and Employee Ownership? Cargas is that company. Being recognized for 18 years on the PA Best Places to Work confirms that we do what we say.

    From our employee-owned culture to our flip-flop-friendly dress code, Cargas does things a little differently. You get to be in the thick of the action. We practice Open Book Management, so you know the sales, profits, challenges, and opportunities. We collaborate at all levels, so your ideas are heard. We have a flexible work environment, so we trust you to make good decisions on when you need to put in extra effort to take care of customers and when you can take time for personal matters. We share success widely through our Profit Sharing, Bonus Plan, and Employee Ownership. We work hard and have fun!

    We are seeking a Manager to lead our Technical Support Engineering team, working with our proprietary Cargas Energy software. If you have a background in software support engineering and a proven ability to lead successful teams, this role could be an excellent fit for you! In this position, you will lead and mentor a talented team of Technical Support Engineers to deliver excellence in customer support and technical problem-solving.

    Key Job Responsibilities:

    Below are the essential functions and duties assigned to this position that cannot be delegated and/or require special expertise. Other duties may be assigned.

    • Build & retain an elite team of Technical Support Engineers through compelling vision setting, customized growth paths to reach full technical potential, and inspiring trust to elevate standards.
    • Provide tactical technical guidance navigating highly complex software environment, architectural, dependency, and integration challenges faced within customer issues requiring rapid response.
    • Lead technical stream of customer-facing support triage processes; evaluate debugging details to pinpoint internal software deficiencies and identify action plans.
    • Ensure continuous knowledge transfer cross-functionally, providing transparent issue analysis to inform Product Management, software R&D enhancements and process improvements elsewhere in organization.
    • Interface adeptly across technical and nontechnical internal senior leaders and customer executives to convey software gaps uncovered through support trends - along with technical solution vision.
    • Use customer experiences and professional insight into emerging devices and technologies to make recommendations for product improvements to Product Development team
    • Effectively build relationships amongst team and peer groups to drive meaningful, collaborative, and productive conversations either face to face, or virtually
    • Manage, communicate, and engage team daily around prioritization. Stay apprised of the teams’ workload and skillsets and assigns tasks as needed with a goal of delivering ticket responses efficiently, accurately and on time
    • Troubleshoot, configure, monitor performance, and make recommendations for SQL server
    • Monitor progress and status of support issues to maintain acceptable levels of response and resolution times within the team; Communicate any risk level issues with direct leadership
    • Collaborate, execute, and implement process improvement measures and participates in strategic planning initiatives; Identify and track common product or service issues and their causes
    • Design and provide support appropriate training, as needed, to customers on new features and functionality; Onboarding new team members as needed
    • Meet with customers on complicated inquires easier solved via phone, and/or by request of customer or Cargas Energy leadership, as needed
    • Ensure accurate support engineers’ coverage is available; adjust staffing as needed
    • Practice and promote KCS methodology (Knowledge-Centered Service) amongst team and with every customer interaction with a goal to improve individual KCS engagement rates
    • Meet overall team performance goals; Provide mentoring and coaching to team members; Involved in performance discussions
    • Make recommendations for corrective action and product improvements to the Consulting and Product Development teams

    Education/Experience:

    • 5 years software support engineer experience
    • Experience directly managing support engineers a plus
    • Mastery of programming languages vital to company stack, including SQL and web technologies.
    • Track record successfully debugging complex system issues under pressure
    • Ability to break down technical concepts for general audience while liaising cross-functionally
    • Passion for mentoring high-potential talent balanced with execution focus

    Professional / Technical Knowledge Requirements:

    • Proficiency in Microsoft Office Suite software
    • Ability to learn Cargas Energy software
    • Advanced skills in database, software and web application design and programming
    • Knowledge of hardware (servers, tablets and related)
    • Strong skills in customer service, communication, mentoring and teaching
    • Attention to detail, organizational skills and ability to prioritize own and others’ work
    • Read, write, understand and speak English fluently

     

    Cargas Systems is an Equal Opportunity Employer and is committed to workplace diversity.

     

  • 1 Month Ago

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Direct Support Professional
  • INTEGRITY SUPPORT SOLUTIONS
  • Nottingham, PA FULL_TIME
  • Benefits/Perks Flexible Scheduling Competitive Compensation Daily Pay Available Transportation Benefit Personal and professional fulfillment, positively impacting the lives of others Job SummaryWe are...
  • 1 Day Ago

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Residential Support Worker
  • BissyCare and Support Services
  • Salisbury, PA FULL_TIME
  • Provide support to people with disabilities using person centred active support approach Provide Support services as required, based on an understanding of clients needs, wishes and level of independe...
  • 4 Days Ago

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Tech Support Specialist
  • Elite Tech Support LLC
  • Holland, PA FULL_TIME
  • Tech Support Specialist A qualified candidate should be experienced in the following areas: Windows 10 and 11 Microsoft Office Applications Microsoft Office 365 Installation and configuration of wired...
  • 12 Days Ago

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Systems Consultant - ERP (Microsoft)
  • Cargas Systems Inc
  • Lancaster, PA FULL_TIME
  • Do you have experience managing manufacturing processes? Do you understand the complexities of warehouse operations? If you’ve “been there, done that” and are looking to make a change, you might have ...
  • 3 Days Ago

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Future Opening: Direct Support Professional
  • INTEGRITY SUPPORT SOLUTIONS
  • Nottingham, PA FULL_TIME
  • Benefits/Perks Flexible Scheduling Competitive Compensation Daily Pay Available Transportation Benefit Personal and professional fulfillment, positively impacting the lives of others Job SummaryWe are...
  • 9 Days Ago

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0 Systems Support Assistant, Sr. jobs found in Lancaster, PA area

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Oracle Developer/ Admin
  • Crescens Inc.
  • Harrisburg, PA
  • Job Title: Oracle Developer/ Admin Location: Remote Duration: 6+ Months Job Description: Provides technical support to C...
  • 3/28/2024 12:00:00 AM

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Audio Visual Technician
  • Latitude, Inc.
  • Mechanicsburg, PA
  • Job Title: Audio-Visual Technician Compensation: $50k-$65k Job Description: An Audio-Visual (AV) Technician plays a cruc...
  • 3/28/2024 12:00:00 AM

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Quality Analyst
  • Integrated Resources
  • Exton, PA
  • Job Title: Quality Analyst Job Location: Exton, PA Job Duration: 12 months Pay Range: $35 - $40/hr. on W2 Job Descriptio...
  • 3/28/2024 12:00:00 AM

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Retail Parts Pro
  • Advanceautoparts
  • Lancaster, PA
  • Location: Location: Retail Parts Pro in Lancaster, PA at Advance Auto Parts **Location:** 1270 Lititz Pike **Career Desc...
  • 3/28/2024 12:00:00 AM

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Controls Engineer
  • CEI Group
  • Harrisburg, PA
  • Job Description Job Description Designs, develops, installs, and supports industrial control systems and Human Machine I...
  • 3/27/2024 12:00:00 AM

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IT Infrastructure, Senior Manager
  • Milton Hershey School
  • Hershey, PA
  • Description: Milton Hershey School (MHS) is one of the worlds best private schools, where pre-K through 12th grade stude...
  • 3/26/2024 12:00:00 AM

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Network Administrator
  • Morefield
  • Lancaster, PA
  • Do you enjoy working with these tools? Windows Server and PC Operating Systems Microsoft Active Directory and Azure AD M...
  • 3/26/2024 12:00:00 AM

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Sr. Solution Configurator - Mirata (Partially Work From Home)
  • Ugi Utilities Inc
  • Lancaster, PA
  • At UGI Utilities, Inc. we believe in providing a superior range of energy products and services to our customers in a sa...
  • 3/26/2024 12:00:00 AM

Lancaster (/ˈlæŋkəstər/ LANG-kə-stər) is a city located in South Central Pennsylvania which serves as the seat of Pennsylvania's Lancaster County and one of the oldest inland towns in the United States. With a population of 59,322, it ranks eighth in population among Pennsylvania's cities. The Lancaster metropolitan area population is 507,766, making it the 101st largest metropolitan area in the U.S. and second largest in the South Central Pennsylvania area. The city's primary industries include healthcare, tourism, public administration, manufacturing, and both professional and semi-professi...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Systems Support Assistant, Sr. jobs
$64,522 to $88,720
Lancaster, Pennsylvania area prices
were up 1.5% from a year ago

Systems Support Assistant, Sr. in Detroit, MI
The team leads innovations around the utilisation of systems, best practice and develops bespoke solutions to support business needs.
December 19, 2019
Systems Support Assistant, Sr. in Knoxville, TN
We are currently seeking a Business Systems Support Assistant to join our Business Systems team.
December 13, 2019
Systems Support Assistant, Sr. in Clarksville, TN
The incumbent maintains the KPU Bookstore website in addition to providing marketing and promotional support to the Bookstore  a)    Maintain the Bookstore Website, SharePoint and other social media with support from Marketing, sourcing, selecting and optimizing content for inclusion to promote the bookstore and ensuring continuity between all web systems.
February 18, 2020