Systems Support Assistant, Sr. jobs in Laredo, TX

Summary

The Systems Support Manager ensures that the current systems and applications are being leveraged appropriately in order to achieve maximum capacity.

Duties and Qualifications

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.

• A self-starting team player who possesses a High School Diploma or GED and a Bachelor’s degree in Computer Information Systems or a related field
• Minimum of three years of prior experience in banking applications
• Previous banking experience preferably with Jack Henry software is desired
• Working knowledge of software systems implementation and integration
• Effective presentation, team facilitation and communication skills are essential for acting a liaison between internal customers, external customers and management
• Flexibility, professionalism, ability to work in a highly stressful environment, meet deadlines and perform a variety of tasks with numerous interruptions
• Attention to detail, good problem-solving skills and a high degree of mental concentration are required and the ability to multi-task
• Good communication, organizational and interpersonal skills
• Bilingual in English and Spanish is desired

ORGANIZATION

• This position reports to the Chief Information Officer
• This position oversees the Business Intelligence Analysts, Digital Services Manager and Systems Support Specialists

TRAINING REQUIREMENTS

All employees are required to attend scheduled mandatory trainings and complete online regulatory compliance training courses applicable to their specific job function. In all situations, employees must ensure that their actions fully comply with all federal banking laws and regulations, including internal bank policies and procedures. Failure to adhere to these requirements will be grounds for disciplinary action, including probation and possible termination.

COMMUNITY INVOLVEMENT

Lone Star National Bank’s Mission Statement includes a commitment to helping our communities grow by serving them with pride and integrity.  All employees are encouraged to volunteer for bank sponsored activities, civic, charitable and community events and to be active in the communities we serve.

ATTENDANCE

Punctuality and regular attendance should be regarded as essential functions of any position at Lone Star National Bank.

Among other things, "good attendance habits" mean the following:

• Be at your work station ready for work by the start of each workday
• Remain at your work station, unless the needs of the job require being elsewhere, except during authorized breaks (including restroom breaks)
• Take only the time normally allowed for breaks
• Call in and notify your supervisor or another member of management if you are going to be either absent or tardy
• Alternate work arrangements such as telecommuting or working from home are not permitted by Lone Star National Bank

LSNB is an Equal Opportunity/Affirmative Action Employer and does not discriminate in the recruitment, hiring, and conditions of employment on the basis of race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, marital status, disability, age, veteran status, or any other status as protected by applicable laws.

Management reserves the right to change this position description at any time according to business needs.