Systems Support Assistant, Sr. jobs in Providence, RI

Job Title : Deskside Support Technician

Contract duration : 12 months

Job location : North Kingstown, RI 02852

Job Description :

• 1-3 year computer support experience, basic hardware and software skills.
• you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and / or depot locations
• Your assignments will range in complexity from troubleshooting and repair to more difficult device repair, including reloading and re-imaging of PCs / laptops, and installing and optimizing HW / SW networking products

Job Responsibilities :

• Computer hardware set up, basic hardware and software troubleshooting stills
• Provides support for software, hardware and networking support for desktops, laptops and servers.
• Provides maintenance and support on legacy products. Supports Core, server products.
• Performs disk replacement on enterprise storage products
• Installs and maintains PCs and associated software, networks, servers and peripherals
• Supports network products from operational and maintenance perspectives
• Performs installs, moves, adds and changes as required
• Tests and certifies PCs, networks, servers and client approved applications
• Provides follow-up on problems or escalation.
• Maintains a high degree of professionalism in actions, demeanor and dress.
• Ensures customer satisfaction throughout the service delivery transaction.
• Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system

If you're interested, Please contact below,

Jani. S Team Lead Recruitment

Sunrise Systems Inc.

Desk : 732-837-0402

Email : jani.s@sunrisesys.com URL : www.sunrisesys.com

Last updated : 2024-03-25