Systems Support Assistant, Sr. jobs in Sacramento, CA

Meriplex is a managed cybersecurity, IT, and SD-WAN solutions provider that enables transformation by combining secure, innovative technology with advanced expertise. Join Meriplex where you will have the opportunity to develop your skills while working alongside a team of enthusiastic industry and technology experts. Ideally, you will have proven experience in leveraging your cross-functional expertise in diagnosing, troubleshooting, and resolving network issues involving network configuration, software installation and upgrades. The Sr. Systems Engineer position is responsible for the administration of Kaseya and Programming experience to support and deploy Kaseya and other 3rd Party applications in a managed service provider environment.

Make your mark at Meriplex by being the best at what you do. Here’s how to make an impact:

• Possess a results driven mindset while maintaining professionalism under high pressure while serving as the escalation point for complex technical issues. We look to this role to be the first call to action when a customer needs our support during these outside of traditional hours shifts. This role will have KPIs and success metrics like other positions within Meriplex, however, the successful candidate will want to not only achieve those but exceed the deliverable.

• Maintain accurate history and status of issues in ConnectWise ticketing system. Manage tickets and perform follow up with internal/external organizations regarding client related issues. Set your team up for success. Nobody likes to be left in the dark. We are a data focused organization, candidates who have an expectation of leaning into the data/documentation to analyze where we can excel will be successful at Meriplex.
• Interaction with key stakeholders helping to drive projects through the finish line and onward to improve customer experience. Build and maintain rapport and trust within the organization through frequent communication, responsive ownership of deliverables, and collaboration with colleagues. Internal partnerships are how we provide a total IT solution to our customers. We have a quarterly employee incentive program that highlights this as one our core common values. If you receive all four elements of this recognition you could receive $10,000!
• Successfully provide various levels of support for customer networks across multiple technologies and vendors including but not limited to: RMM tools, VMware ESX/ESXi 6.x, Enterprise Cloud Backup Solutions, Zerto, Network Infrastructure Services (TCP/IP, DNS, DHCP).
• Potentially partner with leadership to rework SOPs for new updates and change controls to ensure we are following a unified response. What can we say? We like structure.

Let’s work together to succeed together! A minimum of 3 years of experience with the following technical applications is a good start:

• Management & Design of RMM Platform

• Have over 3-5 years of experience in administration and deployment of RMM software tools.
• Working knowledge of Kaseya and ConnectWise Automate are highly preferred.
• Experience with onboarding and offboarding from RMM platforms.
• Must have experience with RMM-centric scripting languages and procedures.
• Clear understanding of asset management, software inventory management, patching policies, monitoring, and alerting.
• Service Desk is a plus but not required

• Software and Development of Tools

• Familiar with T-SQL scripting and process automation
• Ability to leverage and modify APIs platforms to integrate & automate internal tools
• Experience with LionGuard and ITGLUE
• Experience with backup products such as Veeam, Datto, and Unitrend products
• PRTG Network monitoring platform implementation
• Migration and reporting software configuration within customer reporting platform
• Investigate Pattern Recognition and Data Analytics

• *Implementation / Migration / Troubleshooting*

• Experience with application migrations between platforms, networks, and physical locations.
• Experience isolating network communication issues related to firewalls and other network applications.
• A proven generalist that can troubleshoot not only RMM tools but other areas to rule out Server and Networking issues.
• Being able to work with a team professionally and having the knowledge to explain in detail.

About 3 years of experience in the following areas will set you up to speed through your interview process in this role:

• 3 years of Kaseya Building and Administration
• Managed Service Provider Experience
• Strong interpersonal skills
• Ability to manage projects and infrastructure, keeping all focused on departmental goals and objectives
• Ability to lead and influence others through collaborative efforts
• Exceptional verbal and written communication skills
• Excellent analytical skills and the ability to define problems, collect data, establish facts and draw valid conclusions
• Excellent organizational skills including the ability to work effectively in a dynamic and changing environment
• Understand departmental budgets

Desired Skills

• Expert knowledge of TCP/IP/DHCP and DNS
• Expert knowledge of Microsoft Windows Server Architecture, Active Directory, and GPOs
• Expert knowledge of Kaseya and other RMM platforms.

Desired Qualifications:

• Proven work experience as a lead systems engineer with a managed service provider background
• Solid technical background with an ability to give instructions to both a technical and non-technical audience

Desired Certification:

• Kaseya Certified Admin
• SQL Certifications

Benefits & Compensation

Meriplex employees receive a full benefits package including medical, dental, vision, disability, group term life insurance, 401K, plus PTO, holiday pay, as well as referral bonuses.

Current Pay Range: $75,000-$145,000 Annually

Work Schedule/Travel - Standard Meriplex business hours of 8:00 AM to 5:00, however, shifts for this role can be schedule between the hours of 7 AM – 7PM local time. Travel may include up to 25% to the various Meriplex locations across the U.S but is not expected to be a regular occurrence. We value both education and experience equally -

While your formal degree, and certifications, would contribute to your success in this role, we also find tremendous value in skills and knowledge gained through in depth, real-world experience in a related field. B.S. degree in Computer Science or related IT field preferred or equivalent education and work experience. The Meriplex Difference - Meriplex employees receive a full benefits package including medical, dental, vision, disability, group term life insurance, 401K, plus PTO, holiday pay, as well as referral bonuses.If you want to be a lion, you must train with lions. Come and join a winning team!

• Channel Futures MSP 501 Winner (2021)
• Houston’s Best and Brightest Companies to Work For (2020 & 2021)
• Top 50 Tech Services CEO Award (2020)
• CRN MSTP 500 Winner (2021)

Meriplex Communications and Meriplex Solutions are Equal Employment Opportunity Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Meriplex Communications and Meriplex Solutions do not accept unsolicited headhunter and agency resumes. Meriplex Communications and Meriplex Solutions will not pay fees to any third-party agency or company that does not have a signed agreement with Meriplex Communications and Meriplex Solutio