Systems Support Assistant, Sr. jobs in Santa Fe, NM

Overview

Advanced Technologies and Laboratories (ATL) is seeking an experienced iOS Support Technician, to provide in-person mobile device support at our EasyIT Storefront at the Los Alamos National Laboratory in New Mexico. 

Essential Functions and Job Responsibilities

In this role, you will be:

• Supporting the iOS Device team in deploying and providing technical support for iPhones and iPads to both onsite and remote employees in a telecommunications, retail setting.
• Utilizing excellent customer service skills to work in a fast paced and energetic environment.
• Providing mobile support to users with technical issues involving accounts, cellular devices, or network services.
• Timely resolving problems or escalate to appropriate technical personnel on behalf of the customer.
• Developing documents.
• Implementing standard operating procedures (SOPs) and customer service guidelines related to mobile devices.
• Supporting and maintaining effective customer relationships.

Minimum Requirements

• 4 years of experience in cellular telecommunication systems, methodologies, devices, and processes.
• Ability to collaborate with customers, stakeholders, and suppliers to define expectations and mutual responsibilities.
• Ability to explain technical concepts and options to a non-technical audience and present them with solutions for service delivery.
• Excellent interpersonal, oral, and written communication skills and customer service.
• Desire and commitment to do all the above with a customer-service mindset.
• Demonstrates a working knowledge in Excel and Word.
• Proficiency with telecommunications mobility devices.
• Strong working knowledge of cellular telephone applications, security, and data use controls.
• Intermediate knowledge of hardware and software integration and testing.

Desired Qualifications

• Experience utilizing iOS platforms (iPad and iPhone).
• Experience setting up and troubleshooting phones and tablets.
• Experience working at a cellular provider (Verizon, AT&T, Sprint, etc.).
• Experience working in IT retail (Apple, Best Buy, etc.).

Company Benefits

PSI offers full-time, benefits eligible employees a competitive total compensation package that includes paid leave, and options for employer sponsored group medical, dental, vision, short-term and long-term disability, life insurance, AD&D coverage, legal services, identity theft, and accident insurance. Flexible spending account and health saving account options offer pre-tax savings for qualified medical, dental, and vision expenses. The company sponsored 401(k) retirement plan has an employer contribution match that is immediately vested. We invest in the professional growth of our employees through professional courses, certifications, and tuition reimbursement programs.

EEO Commitment

It is company policy to promote equal employment opportunities. All personnel decisions, including, but not limited to, recruiting, hiring, training, promotion, compensation, benefits, and termination, are made without regard to race, color, religion, age, sex, sexual orientation, pregnancy, gender identity, genetic information, national origin, citizenship status, veteran status, protected veteran status, disability, or any other characteristic protected by applicable federal, state, or local law. Reasonable accommodations for applicants and employees with disabilities will be provided. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources by emailing HRDepartment@plan-sys.com, or by dialing 703-575-8400.