Systems Support Assistant, Sr. jobs in Schenectady, NY

cb20 is a technology solutions provider of choice for organizations that value IT and Managed Services expertise and category-leading customer service.

We partner with the world’s leading hardware and software companies to deliver end-to-end consulting, implementation and managed services across the U.S. With world-class engineering talent and 30 years of experience cb20 delivers confidence, security, a true sense of control and the highest- quality, end-to-end customer experience in the business.

Summary

The Systems Engineer provides assistance in meeting cb20’s business objectives in the pre-sales and post-sales support and servicing of connectivity and high-end systems products. Responsibilities largely include project technical execution and pre-sales solutioning, in addition but not limited to installation, service, ongoing support, problem resolution, and coordination with cb20’s departments, divisions, and subsidiaries. Pre-sales support will include customer technical presentation, consultation, requirements gathering, design, etc.

Duties and Responsibilities

• Installation, configuration, design, and support of advanced systems solutions through execution of scoped project work and tickets.

• Provide high level technical assistance to internal and external clients.

• As needed, provide training, consulting, or technical advice to customers and other personnel.

• Positively influence customer satisfaction levels with cb20’s provided products and services, through meeting customer expectations, follow-up, and positive problem resolutions.

• Plan and direct own activities with minimal management supervision.

• Maintain technical competence by keeping abreast of technology and technological developments, practices, procedures, etc

• Provide pre-sales assistance with development of bill of materials and in gathering engineering information in the creation of professional services agreements.

• Provide guidance and technical leadership to cb20’s Customer Support Center as needed.

• Assist with the future development of cb20’s CSP offerings around Microsoft cloud products.

• Continuously progress technical knowledge through certifications and courses. Certifications will require studying on your own time. cb20 will typically pay for course materials and testing.

• This list of principal responsibilities is a working document and as such may not be complete. The list will be supplemented, as necessary.

Focus Technologies and experience

• 7 years experience in the field

• Expert engineering experience (not just administrative) in the following Microsoft technologies

• • Windows server (Domain controllers, dns, dhcp, print servers, file servers, terminal servers)

• • Office 365 - Exchange online email migrations
  • Intune

Defender for Email (Proficient in planning and execution in multi-hundred user environments)

• • AzureAD (Setup, hybrid deployment configuration and management)
  • AzureAD MFA - Policy configuration including conditional access policy

• • Intune (Design and deployment for MDM and basic security management)

• Preferred:
  • Microsoft Defender for Endpoint (Design and deployment)
  • Vmware administrative experience  

•  Basic networking experience (DNS, DHCP, VLANing, basic firewalling, switching, and wireless configuration skillset) - Preferably has Meraki experience