Systems Support Assistant, Sr. jobs in Shreveport, LA

Systems Support Assistant, Sr. assists in the installation, maintenance, and general support of systems. Assists users with questions or problems. Being a Systems Support Assistant, Sr. may help perform system backups and recovery and install new software. May require an associate degree or equivalent. Additionally, Systems Support Assistant, Sr. typically reports to a supervisor or manager. The Systems Support Assistant, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Systems Support Assistant, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)

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Support Services Specialist
  • Basic Software Systems
  • Texarkana, TX FULL_TIME
  • Support Services Specialist

    POSITION Technical Support / Application Trainer

    Basic Software Systems is seeking qualified candidates to train and support our clients on our Dealership Management System software. Our packaged software includes Inventory Control, Point of Sale Invoicing, Full Accounting (A/R, A/P, General Ledger), Payroll, Service, and Rental applications. The Support Services Specialist identifies customers' business needs, advises, and assists the customer in implementing solutions. Specialists train/assist customers with the ongoing use of customized software systems. They will handle incoming support calls, troubleshoot reported issues, and provide assistance/training via the phone and at the on locations (at certain levels).

    REQUIREMENTS

    • Highly trainable for an industry-specific business
    • Customer service-minded
    • Effective communicator
    • Professional phone etiquette a must
    • Ability to juggle multiple priorities at once
    • Must be able to work in a fast-paced environment
    • Experienced with current computer technology
    • MS Office experienced
    • Desire to grow and advance
    • Accounting knowledge valuable

    RESPONSIBILITIES

    SUPPORT RESPONSIBILITIES

    • Provide technical support and training to customers by researching and answering questions and troubleshooting problems.
    • Conduct compliance checks to ensure dealers have adequate setup and resources to run applications appropriately.
    • Maintain knowledge of Basic Software Systems software applications and all third-party applications that integrate.
    • Maintain knowledge of software applications used for documentation and communication within the company
    • Maintain knowledge of technical requirements for applications
    • Maintain accurate documentation of support cases
    • Maintain documentation for procedures and support cases
    • Maintain outstanding support cases and follow-up regularly until resolved
    • Effectively communicate customer errors and concerns via tolls provided.
    • Consult with the customer regarding best practices in using the software effectively in various tasks.
    • Implement software applications, as applicable, according to the needs of our customers.
    • Monitor, plan, and execute various tasks surrounding our new and existing customer implementation projects.

    TRAINING

    • Train customers on how to use Basic Software business systems and interfaces.
    • Phone/virtual training
    • Possible onsite training
    • Individualized on an as-needed basis

    Benefit Conditions:

    • Waiting period may apply

    Work Remotely

    • No

    This Job Is Ideal for Someone Who Is:

    • Dependable -- more reliable than spontaneous
    • Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
    • Achievement-oriented -- enjoys taking on challenges, even if they might fail
    • Autonomous/Independent -- enjoys working with little direction
    • High stress tolerance -- thrives in a high-pressure environment

    Job Type: Full-time

    Pay: $16.00 - $25.00 per hour

    Benefits:

    • 401(k)
    • 401(k) matching
    • Dental insurance
    • Health insurance
    • Paid time off
    • Vision insurance

    Experience level:

    • 1 year

    Shift:

    • 8 hour shift

    Weekly day range:

    • Monday to Friday

    Work setting:

    • In-person

    Education:

    • Associate (Preferred)

    Experience:

    • Windows: 1 year (Preferred)
    • Technical support: 1 year (Preferred)

    Willingness to travel:

    • 25% (Preferred)

    Work Location: In person

  • 2 Months Ago

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25U Signal Support Systems Specialist
  • Army National Guard
  • Bossier, LA FULL_TIME
  • Communication is the pulse of Army National Guard units, and it’s up to the Signal Support Systems Specialist to ensure the information keeps flowing so the military doesn’t miss a beat. Signal Suppor...
  • 15 Days Ago

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Assistant/Associate Professor of Management Information Systems
  • Texas A&M University - Texarkana
  • Texarkana, TX FULL_TIME
  • Job TitleAssistant/Associate Professor of Management Information Systems Agency Texas A&M University - Texarkana Department College Of Business, Engineering & Technology Proposed Minimum SalaryCommens...
  • 1 Month Ago

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Medical Support Assistant
  • Wonder Works Construction Corp.
  • Shreveport, LA FULL_TIME
  • Company DescriptionWonder Works is one of the most respected Development and Construction firms in the Tri-State area that have earned its reputation by building with integrity and quality since 1987....
  • 10 Days Ago

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ADMINISTRATIVE SUPPORT ASSISTANT (OA)
  • Headquarters, Air Force Reserve Command
  • Barksdale, LA FULL_TIME
  • Summary This is an Air Reserve Technician (ART) position. ARTs are part of the regular career civil service and enjoy all the benefits granted to Federal employees in the competitive civil service. El...
  • 1 Month Ago

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Supervisory Medical Support Assistant
  • US Veterans Health Administration
  • Shreveport, LA FULL_TIME
  • Duties Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf This is the supervisor...
  • 1 Month Ago

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0 Systems Support Assistant, Sr. jobs found in Shreveport, LA area

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QAD Support Specialist
  • Welbilt
  • Shreveport, LA
  • Job Details Job Location Shreveport Campus Dr - Shreveport, LA Remote Type Hybrid Position Type Full Time Education Leve...
  • 3/28/2024 12:00:00 AM

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Certified Cardiovascular Operating Room Tech
  • Vincent Management Group LLC
  • Shreveport, LA
  • Benefits/Perks Competitive Compensation Great Work Environment We are seeking a Certified Cardiovascular Operating Room ...
  • 3/28/2024 12:00:00 AM

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Sublease Optometrist Associate - Shreveport, LA - Target Optical
  • EssilorLuxottica
  • Shreveport, LA
  • Requisition ID: 834437 At Target Optical, we help people see and look great - and have a blast doing it! We make caring ...
  • 3/28/2024 12:00:00 AM

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Application System Analyst II - Hospital Billing
  • CHRISTUS Health
  • Shreveport, LA
  • Description Summary: The Application System Analyst II serves as a liaison between system end-users (customers), operat...
  • 3/26/2024 12:00:00 AM

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Software Developer
  • General Dynamics Information Technology
  • Bossier City, LA
  • Deliver simple solutions to complex problems as a Software Developer at GDIT. Here, you'll tailor cutting-edge solutions...
  • 3/26/2024 12:00:00 AM

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Certified Chief Supervisor, Water and Sewer Systems
  • City of Shreveport, LA
  • Shreveport, LA
  • Duties Serves as head of a unit or other major segment in a division. Plans, proposes and implements approved work, trai...
  • 3/25/2024 12:00:00 AM

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608 AOC C2 System Administrator (Top Secret Clearance)
  • Global Solutions International, LLC
  • Bossier City, LA
  • Job Description Job Description We are seeking a C2 System Administrator to join our team! You will handle a variety of ...
  • 3/25/2024 12:00:00 AM

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Echo Technologist
  • North Caddo Medical Center
  • Vivian, LA
  • Job Description Job Description Job Summary The Registered Echo Tech performs quality echocardiographic studies as order...
  • 3/24/2024 12:00:00 AM

Shreveport is located in Northwest Louisiana. It is the center of the Ark-La-Tex region where Arkansas, Louisiana, and Texas meet. It is also part of the I-20 Cyber Corridor linking the tech-centered Dallas-Fort Worth, Shreveport-Bossier, Greater Monroe, and Greater Atlanta metropolitan areas together. The city of Shreveport is 188 miles from Dallas, 98 miles from Tyler, and 41 miles from Marshall, Texas; 215 miles from Little Rock and 73 miles from Texarkana, Arkansas; and 250 miles from the state capital of Baton Rouge, 99 miles from Monroe, 69 miles from Ruston, and 30 miles from Minden, Lo...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Systems Support Assistant, Sr. jobs
$60,551 to $83,259
Shreveport, Louisiana area prices
were up 1.2% from a year ago

Systems Support Assistant, Sr. in Detroit, MI
The team leads innovations around the utilisation of systems, best practice and develops bespoke solutions to support business needs.
December 19, 2019
Systems Support Assistant, Sr. in Knoxville, TN
We are currently seeking a Business Systems Support Assistant to join our Business Systems team.
December 13, 2019
Systems Support Assistant, Sr. in Clarksville, TN
The incumbent maintains the KPU Bookstore website in addition to providing marketing and promotional support to the Bookstore  a)    Maintain the Bookstore Website, SharePoint and other social media with support from Marketing, sourcing, selecting and optimizing content for inclusion to promote the bookstore and ensuring continuity between all web systems.
February 18, 2020