Systems Support Assistant, Sr. jobs in Tacoma, WA

In 2020 united in a fierce commitment to deliver the highest quality care and exceptional patient experience Virginia Mason and CHI Franciscan Health came together as natural partners to build a new health system centered around the patient: Virginia Mason Franciscan Health. Our combined system builds upon the scale and expertise of our nearly 300 sites of care including 11 hospitals and nearly 5000 physicians and providers. Together we are empowered to make an even greater impact on the health and well-being of our communities.

This job is responsible for providing ongoing and in-depth Epic support throughout CHI Franciscan Health (CHI-FH) ambulatory clinics and the inpatient settings to assure that healthcare providers and other end users (employed and community providers) receive timely and targeted training designed to maximize full Epic system/application utilization in meeting operational needs and patient care standards. An incumbent uses strong customer services skills to regularly rounds on designated work sites to establish and maintain relationships with stakeholders regarding challenges/needs/issues, to gain a solid understanding of associated root causes and recommend/facilitate effective solutions/resolutions based on informed Epic expertise (within scope of position).

Work also includes: 1) developing/delivering on-site Epic training through learning labs, webinars, demonstrations and hands-on learning events; 2) serving as point-of-contact for Epic-related questions/issues and collaborating with stakeholders to identify/document Epic-related issues/needs/requirements; 3) providing Epic go-live support for end users, including new provider on-boarding, acquisitions, new build training/re-training, system updates; 4) maintaining in-depth knowledge of current and future Epic functionality; 5) researching, troubleshooting, escalating and/or resolving issues; 6) coordinating/delivering system-focused re-training after implementation of application modifications/upgrades and/or new workflows/processes or in response to identified system-critical issues. Work also includes maintaining the readiness of support tool-kits, assembling training materials, generating status reports on training sessions and participating in associated quality improvement processes. Work requires the application of strong customer service skills and considerable travel is required to multiple work sites for rounding meetings and classes.

Successful job performance requires continued self-development (e.g. Epic Certification/Proficiency, achieve Clinical Builder status, and/or Epic application training credentials, etc.) which will require ongoing maintenance (e.g. class audits/co-teaching, Epic testing, Epic new version training, etc.).

Education/Work Experience Requirements:
Three years of related work experience that would demonstrate attainment of the requisite job knowledge skills/abilities, including one year of work experience in a healthcare-related environment providing on-the-job training relating to the Electronic Health Record (EHR). Work experience in a health-care related environment, including providing on-the-job training relating to the Electronic Health Record (EHR). LPN or MA preferred.

Licensure/Certification:
Requires achievement and maintenance of one or more of the following (or equivalent) within one year of date of hire:
Epic Certification/Proficiency
Clinical Builder status
Epic application training credentials