Systems Support Assistant, Sr. assists in the installation, maintenance, and general support of systems. Assists users with questions or problems. Being a Systems Support Assistant, Sr. may help perform system backups and recovery and install new software. May require an associate degree or equivalent. Additionally, Systems Support Assistant, Sr. typically reports to a supervisor or manager. The Systems Support Assistant, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Systems Support Assistant, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Summary: The IT Systems Analyst delivers end-to-end support for staff at locations throughout the
southeast. The IT Systems Analyst acts as an expert for diagnosis and resolution of advanced
technical issues with PC hardware, software, or network/communications tools & connectivity;
Managing all aspects of PC asset lifecycle including deployments, non-standard software
installations, resolution of security incidents, troubleshooting issues, and refresh or retirement
of aging assets.
Duties and Responsibilities include the following. Other duties may be assigned.
1. Provides end-to-end technology support including computer, applications, network and storage,
and root-cause analysis etc.
2. Leads/Conducts incident recovery and detailed root case analysis.
3. Conducts independent analysis and assessment to resolve strategic issues.
4. Develops an understanding of organizational interactions and complexity to engage with the
appropriate matrix areas.
5. Record, track and document the service desk request problem-solving process, including all
successful and unsuccessful decisions made, and actions taken, through to final resolution.
6. Develops or helps to develop the knowledge assets required for the operation.
7. Manage outages; proactive communication and problem management through resolution. Tracking of
Post Mortems, bug fixes, enhancements etc.
8. Supports deployment activities, managing implementation issues to resolution.
9. Works independently on a range of complex tasks, which may include unique situations.
0 Systems Support Assistant, Sr. jobs found in Tampa, FL area