Table Games Floor Supervisor jobs in Benton Harbor, MI

SUMMARY: 

Responsible for ensuring maximum guest service and satisfaction through the organization and supervision of assigned area according to policies and procedures and gaming regulations.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Supervises the operation of all slot machines and performance of slot floor staff in assigned area and communicates with shift manager of any guest and/or employee problems. 
• Organizes the assigned shift and area including, daily employee assignments, employee break schedules and staffing levels.
• Verifies slot pay outs (jackpots, fills, etc.) and booth buying/selling, maintains security of monies within the department.
• Strives to meet revenue goals by ensuring all slot machines are in working order.  Notifies slot maintenance of repair.
• Supervises count in/count out of change banks and booths when variances occur, also records and tracks variances, and check voids.
• Makes recommendations and suggestions to hire, suspend, evaluate, promote, assign, reward and/or discipline the employees in his/her span of supervision.  
• Supports training programs for each position and ensures adequate training and development is provided for each employee.
• Promotes all departmental and property-wide promotions.
• Maintains current knowledge of local jurisdiction gaming laws (federal, state, compact, etc.) and attendant regulations, as well as the property’s internal controls, policies and procedures. 
• Processes jackpot wins and notifies the Shift Supervisor as needed.
• Supervises necessary authorization (request for jackpot) and pay out of hand-paid jackpots in accordance with policy.
• Ensures that slot machines are filled with ticket paper, so as to keep machines in constant operation.
• Services minor machine and printer malfunctions.
• Notifies slot supervisors, shift managers, or slot mechanics of guest needs and requests, follows up to ensure positive guest relations.
• Assists in maintaining slot floor security by notifying department heads of any suspicious activity. 
• Maintains current knowledge of local jurisdiction gaming laws (federal, state, compact, etc.) and attendant regulations, as well as the property’s internal controls, policies and procedures.
• Promotes departmental and property-wide promotions with all guests.
• Promotes positive guest relations through prompt, courteous and efficient service.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position.  They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

Promotes the following within the department and among all employees:

• Creates an atmosphere of fun for all casino guests.
• Encourages mutual respect, dignity and integrity with all employees, by setting positive examples at all times.
• Instills an atmosphere that encourages employees to share ideas, discuss concerns and resolve conflicts.
• Retains employees through involvement in employee training and development.
• Explains why we do things, in advance of doing them.

QUALIFICATION REQUIREMENTS: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

High school diploma or general education degree (GED) preferred, or college degree preferred, and one to two years slot floor supervisory experience required.  

SPECIAL QUALIFICATIONS:

Strong computer skills and proficiency in MS Office applications required.  Strong organizational and communication skills required.

This position requires a Level 2 Gaming License.

LANGUAGE SKILLS:

Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.  Ability to write effective reports and memos.  Ability to respond to inquiries from employees or guests.  Ability to communicate effectively in one-on-one, small group, and large group situations.

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio and percent, and to interpret data from graphs.  

REASONING ABILITY:

Ability to apply common sense reasoning to variety of situations.

PHYSICAL DEMANDS: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls, reach with hands and arms, and talk or hear.  The employee frequently is required to stand, walk, climb or balance, and stoop, kneel, crouch, or crawl.  The employee is occasionally required to sit.

The employee must regularly lift and/or move up to 100 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move more than 100 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee regularly works near moving mechanical parts and is regularly exposed to risk of electrical shock and radiation.

The noise level in the work environment is usually loud.  A casino environment is typically smoky.