Table Games Floor Supervisor jobs in Madison, WI

About us

Ho-Chunk Gaming-Wisconsin Dells is committed to providing excellent customer service to our guests, treating all who enter our doors with respect and friendliness. Creating an atmosphere that is fun, relaxing, exciting, and rewarding for our guests and ambassadors. Providing a clean, tidy, and secure environment and our goal is to attract, develop, maintain, motivate, and assist a diverse workforce within a supportive work environment. We encourage growth and development by providing training to ensure an effective and responsible workforce. .

Our work environment includes:

• Modern office setting
• Growth opportunities
• On-the-job training
• Safe work environment

Job Overview:
This position maintains the security and integrity of Table Games through observation of procedures, supervision of the Table Games dealers and examination of guest play. The Table Games Supervisor also strives to provide a positive and entertaining experience, which ultimately enhances every interaction. Customer service is out top priority for both internal and external guests.

Performance-Based Job Functions and Objectives:

• Organizes and prepares openers and closers, fills, credits and tracks table inventories.
• Observes and authorizes monetary and chip transactions throughout the shift.
• Acts on reportable monetary transactions and recognizes questionable, suspicious or irregular activities while reporting such instances to supervisory personnel throughout the shift.
• Daily Assurance that all rules and regulations are adhered to in accordance with the Internal Gaming Regulations Act, State Gaming Compact, Internal Controls, and Ho-Chunk Nation laws throughout the shift.
• Monthly review of department manuals demonstrating improvement of dealer accuracy during each shift.
• Record and measure dealer interactions to ensure guest service standards for greeting, transaction and departure are performed.
• Attend annual trainings and scheduled weekly meetings.
• Report to supervisor for daily assignments, follow supervisory directives.
• Completes performance review criteria for periodic review throughout an employee's annual review period and will ensure criteria is complete 15 days prior to the review date on an annual basis.
• Respond to quarterly testing of game based on department procedure or processes.
• Proficiency in performing job related tasks in regards to the casino online system.
• Other duties as assigned within the scope of this job description.

Minimum Qualification, Experience, Knowledge, Skills and Abilities Required:

• Must have High School Diploma/Equivalent
• Must be Bondable.
• Must have perfect or corrected eyesight with the ability to hear game activity within an elevated noise environment. Cannot be colorblind.
• Requires previous dealing experience of 6 months or more on at least 2 games.
• Supervisory experience in a Table Games environment is preferred.
• Computer experience preferred.
• Must have working knowledge of the Internal Gaming Regulations Act, State Gaming Compact, Internal Controls, and Gaming Ordinance.
• Reads, writes, speaks and understands English with the ability to verbally communicate clearly with customers and co-workers.
• Will be professional in appearance while following good grooming and hygiene habits.
• Ability to interact with external and internal guests with finesse, tact, and firm diplomacy, especially in times of a fast paced and contentious situations.

If you are looking for an exciting opportunity in the casino industry and possess the necessary skills, we invite you to apply. Join our team of dedicated professionals who strive to provide an unforgettable gaming experience for our guests.```

Job Type: Full-time

Pay: From $26.36 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Physical setting:

• Casino

Schedule:

• Evening shift
• Holidays
• Night shift

Ability to Relocate:

• Baraboo, WI 53913: Relocate before starting work (Required)

Work Location: In person