Table Games Floor Supervisor jobs in Rock Island, IL

About Bally's:

Bally's Corporation is one of the world's leading entertainment companies, with millions of players across digital gaming platforms and traditional casino venues. Recognized for our innovation, energy, and dedication to creating thrilling gaming experiences, we were born to entertain.

A career with Bally's means starting on a path to endless possibilities. Our growing business is searching for service-minded individuals looking for a place to build and grow, excel, and truly make a difference. So, if you want to be challenged in an exciting and fast-paced environment, this is the place for you.

Job Summary:

The Supervisor - Table Games supervises the operation of assigned table games to ensure integrity is maintained, Internal Controls are followed and abided by, Company’s policies and procedures are being followed and superior guest service is provided to ensure guest satisfaction in accordance with the Company’s Customer Service and Operations Standards.

Essential Functions:

• Perform Duties of Shift Manager in her/his absence 
• Maintains a clear line of communication at all levels of operation when appropriate
• Supervises floor dealers and protect the integrity of games through observation and following appropriate procedures
• Ensures accuracy and completion of all signed paperwork and pit documents
• Maintains frequent and effective contact with guests
• Effectively deals all games supervised
• Maintains a thorough knowledge of all rules regarding games supervised
• Prioritizes tasks and handles multiple projects simultaneously
• Investigates and resolves customer complaints and issues
• Conducts employee coaching sessions
• Assists in training staff
• Answers customer questions about game information
• Performs as a team member and assists fellow associates to ensure a smooth operation
• Greets guests appropriately, treating each person as an individual and in a professional manner
• Understands the goals and vision of the organization and demonstrates commitment to those goals in terms of individual and team performance
• Coordinates and completes hourly evaluations on hourly associates
• Completes other duties as assigned

Qualifications:

• High School Diploma or GED required
• Two years Dealer experience required
• Previous supervisory experience preferred
• Level 2 Illinois Gaming Board License
• Must possess the ability to deal multiple games
• Thorough knowledge of table game policies and procedures
• Exceptional guest service abilities
• Professional attitude and appearance
• Reliability
• Strong verbal / written communication skills
• Basic math skills, including addition and subtraction 
• Basic computer skills MS Office, Word, Excel, email
• Ability to work weekends, holidays and evening hours as business demands
• Ability to manage stress appropriately and make decisions under pressure
• Provide leadership to others through example and sharing of knowledge and skill
• Understand the goals and vision of the organization and demonstrate commitment to those goals in terms of individual and team performance
• Role model the Customer Service Standards interacting positively through relationships with guests, fellow associates and members of the management team displaying genuine concern and mutual respect for people’s needs

Physical Requirements:

• Ability to lift or carry 30 pounds occasionally

Environmental Working Conditions:

• Exposure to high volume noise
• The work environment contains bright lights, loud noise, and stressful situations.

What’s in it for you: 

• Competitive wages with annual performance reviews 
• Comprehensive health coverage plan that includes medical, dental, and vision
• 401(K)/ Company Match
• Employee Stock Purchase Plan
• Access Perks and Childcare discounts

The above description denotes some of the specific characteristics which are necessary to perform the principal functions of the job and are not intended to be a description of all work requirements that may be inherent in the position.

***Pass a company background investigation***

***Must be 21 years of age*** 

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